Online changes for Aeroplan bookings
Jul 26, 2023, 1:31 pm
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Online changes for Aeroplan bookings
https://princeoftravel.com/news/aero...s-to-bookings/
Full disclosure, it's not working for me on any of my bookings, but all my bookings either have a Priority Reward or Flight Reward Certificate.
A new feature has appeared on some Aeroplan bookings, which allows you to make self-serve changes online instead of phoning the Aeroplan Contact Centre.
While the feature is currently being tested in beta mode and isn’t available across all bookings, it’s a very welcome development for anyone who has faced long hold times to make an amendment to a booking.
While the feature is currently being tested in beta mode and isn’t available across all bookings, it’s a very welcome development for anyone who has faced long hold times to make an amendment to a booking.
Jul 26, 2023, 1:54 pm
#2
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,553
https://princeoftravel.com/news/aero...s-to-bookings/
Full disclosure, it's not working for me on any of my bookings, but all my bookings either have a Priority Reward or Flight Reward Certificate.
Full disclosure, it's not working for me on any of my bookings, but all my bookings either have a Priority Reward or Flight Reward Certificate.
Jul 26, 2023, 1:56 pm
#3
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,776
I tried it on a couple. On one, it gave me the button, but once I signed in, it said I could only change it by phone. Not terribly surprising, given this was NAP-FRA (very long stopover)-YYZ-YYC with NAP-FRA flown long ago.
The second one is a simple YYC-YVR one-way. It let me request to change it, showed me options with prices, but froze when it took me to the payment screen. The red plane wasn't even spinning, it was just stuck in one place.
Unfortunately, it also only offered me the option to change the one leg that was already booked, whereas I wanted to both change that and add a return. So it seems even when they do get this working, it may have pretty limited functionality. But, I guess if it takes some pressure off the call centre by allowing some number of things to get done online, it will be better than nothing.
The second one is a simple YYC-YVR one-way. It let me request to change it, showed me options with prices, but froze when it took me to the payment screen. The red plane wasn't even spinning, it was just stuck in one place.
Unfortunately, it also only offered me the option to change the one leg that was already booked, whereas I wanted to both change that and add a return. So it seems even when they do get this working, it may have pretty limited functionality. But, I guess if it takes some pressure off the call centre by allowing some number of things to get done online, it will be better than nothing.
Jul 26, 2023, 2:13 pm
#4
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
You are all braver than me for even trying this out. But it's welcome step, even if it does have some limitations. I'm guardedly optimistic.
Jul 26, 2023, 2:15 pm
#5
Join Date: Mar 2010
Posts: 614
Great development. Works on some but not others. Doesn't work on any that are latitude with e-ups applied.
*Assume it works based on bringing me to the final payment screen.
edit: also doesn't seem to work for any of my bookings with bounds booked in different fares.
*Assume it works based on bringing me to the final payment screen.
edit: also doesn't seem to work for any of my bookings with bounds booked in different fares.
Jul 26, 2023, 3:24 pm
#6
Join Date: Apr 2009
Location: Kamloops, BC
Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite
Posts: 345
Just tentatively tried changing YUL-TLS to YUL-ZRH-MXP and it went through to the pay page...have to wait for another friend on the same itin before trying officially but it seems to work at least for something simple like this.
J lowest: also calculated the fees correctly.
J lowest: also calculated the fees correctly.
Jul 26, 2023, 4:25 pm
#7
Join Date: Feb 2015
Posts: 1,633
It offered me a bunch of options, including several that retained the LHR-AUH F leg, when I tried to change an FRA-LHR-AUH J/F booking.
But when I tried to change the departure point to YYZ, it didn't retain the F leg.
Still, it should save us, and them, a fair bit of time, even in this limited form.
But when I tried to change the departure point to YYZ, it didn't retain the F leg.
Still, it should save us, and them, a fair bit of time, even in this limited form.
Last edited by kalderlake; Jul 26, 2023 at 4:35 pm
Jul 26, 2023, 4:34 pm
#8
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,082
Just tried it on a return YVR - YYZ which had a change on the OB and is a Priority Reward with a confirmed e-UP...don't even get the option...button is not active.
Jul 26, 2023, 5:15 pm
#11
Join Date: Feb 2012
Posts: 194
Seems to be working fine for my simple one-way bookings.
Was hoping a bug might have allowed me to change a PE Low booking for free, but no such luck. I guess I'll just go back to hoping there's a schedule change or cancellation and I can get a refund closer to flight, but AC105 looks to be surprisingly reliable compared to other wide body YYZ-YVR flights.
Was hoping a bug might have allowed me to change a PE Low booking for free, but no such luck. I guess I'll just go back to hoping there's a schedule change or cancellation and I can get a refund closer to flight, but AC105 looks to be surprisingly reliable compared to other wide body YYZ-YVR flights.
Jul 26, 2023, 7:02 pm
#12
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
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Posts: 16,776
I only tried this on bookings I already wanted to change. Worst case scenario, something gets messed up, I lose seats on flights I wasn't going to take anyway (since my plans have changed), and I have to call in. If I didn't try the online change, I'd have to call in anyway, so not much downside.