eUpgrade issues
Jun 15, 2022 | 12:45 pm
#1
Original Poster
Join Date: Jan 2008
Location: NJ
Programs: HH Diamond
Posts: 850
eUpgrade issues
I booked PHL-YYZ-MAN and just checked in at PHL. I eUpgraded to J and also did a cash upgrade offer. One of them worked. However, at check-in I've been given a Y boarding pass (row 40).
The check-in agent "doesn't work for Air Canada" and can't help me...and the hold times on the phone are 1h+. So I now have two BPs...one on the computer that AC emailed this morning after OLCI, and one from the check-in agent...
Gonna go to the AC desk in YYZ but wondering if anyone has any ideas what's happened here?
The check-in agent "doesn't work for Air Canada" and can't help me...and the hold times on the phone are 1h+. So I now have two BPs...one on the computer that AC emailed this morning after OLCI, and one from the check-in agent...
Gonna go to the AC desk in YYZ but wondering if anyone has any ideas what's happened here?
Jun 15, 2022 | 12:49 pm
#2
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,646
Separate to those questions, it looks like AC808 is operating with the old config A330 that has 5 less seats than the re-configured version. It's possible you got bumped as the J cabin was oversold.
Do you see your name on the upgrade list?
Jun 15, 2022 | 2:31 pm
#3
Original Poster
Join Date: Jan 2008
Location: NJ
Programs: HH Diamond
Posts: 850
I didn't get charged the money so it must have been the eupgrade. The thing that doesn't make sense is the original booking was PE.
I'm not going to fly economy given my original booking was PE. I'll speak to them in Toronto.
I'm not going to fly economy given my original booking was PE. I'll speak to them in Toronto.
Jun 15, 2022 | 2:32 pm
#4
Original Poster
Join Date: Jan 2008
Location: NJ
Programs: HH Diamond
Posts: 850
Which one worked? Did you receive a confirmation for either.
Separate to those questions, it looks like AC808 is operating with the old config A330 that has 5 less seats than the re-configured version. It's possible you got bumped as the J cabin was oversold.
Do you see your name on the upgrade list?
Separate to those questions, it looks like AC808 is operating with the old config A330 that has 5 less seats than the re-configured version. It's possible you got bumped as the J cabin was oversold.
Do you see your name on the upgrade list?
Jun 15, 2022 | 2:34 pm
#5
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,646