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-   -   eUpgrade issues (https://www.flyertalk.com/forum/air-canada-aeroplan/2083203-eupgrade-issues.html)

jeffers Jun 15, 2022 12:45 pm
eUpgrade issues
 
I booked PHL-YYZ-MAN and just checked in at PHL. I eUpgraded to J and also did a cash upgrade offer. One of them worked. However, at check-in I've been given a Y boarding pass (row 40).

The check-in agent "doesn't work for Air Canada" and can't help me...and the hold times on the phone are 1h+. So I now have two BPs...one on the computer that AC emailed this morning after OLCI, and one from the check-in agent...

Gonna go to the AC desk in YYZ but wondering if anyone has any ideas what's happened here?

ChrisA330 Jun 15, 2022 12:49 pm
Originally Posted by jeffers (Post 34338879)
I eUpgraded to J and also did a cash upgrade offer. One of them worked.
Which one worked? Did you receive a confirmation for either.

Separate to those questions, it looks like AC808 is operating with the old config A330 that has 5 less seats than the re-configured version. It's possible you got bumped as the J cabin was oversold.

Do you see your name on the upgrade list?

jeffers Jun 15, 2022 2:31 pm
I didn't get charged the money so it must have been the eupgrade. The thing that doesn't make sense is the original booking was PE.

I'm not going to fly economy given my original booking was PE. I'll speak to them in Toronto.

jeffers Jun 15, 2022 2:32 pm
Originally Posted by ChrisA330 (Post 34338893)
Which one worked? Did you receive a confirmation for either.

Separate to those questions, it looks like AC808 is operating with the old config A330 that has 5 less seats than the re-configured version. It's possible you got bumped as the J cabin was oversold.

Do you see your name on the upgrade list?
​​​​​​Also I don't know where the upgrade list is and I got a "confirmed" upgrade email. So what's the point in that?

ChrisA330 Jun 15, 2022 2:34 pm
Originally Posted by jeffers (Post 34339200)
I didn't get charged the money so it must have been the eupgrade.
Wouldn't the email of a confirmed upgrade (as you posted next) be the clue that it was the eUpgrade?

The eupgrade list is in the app when looking at flight status.


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