Feb 4, 2022, 8:08 pm
Last edit by: Adam Smith
This thread serves as a replacement/continuation of two long-running COVID-related threads on AC's change and refund policies:
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
Change fees & travel vouchers on revenue tickets (2022 onwards)
Sep 21, 2022, 1:50 pm
#121
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
I requested one three weeks ago. Nothing yet for me. I think wait times are likely all over the place right now. The email did say allow up to 6 weeks for processing.
(oops - thought someone else replied). I see a few more mentions above of the same timeframe (and a single mention of a multiple month wait elsewhere).
Sep 21, 2022, 7:01 pm
#122
Join Date: Oct 2018
Posts: 1,657
The AC website mentiones that vouchers can be used through a travel agent. Has anyone done that? How is this handled?
Last edited by tr3k; Sep 22, 2022 at 1:07 pm
Oct 8, 2022, 8:18 am
#123
Join Date: Jan 2022
Programs: Aeroplan SE, AA ExecPlat
Posts: 186
Change fees on Standard Fares or One-time-waiver?
I noticed today there's a link still that shows a one-time change-fee waiver - https://www.aircanada.com/en-ca/ready-for-takeoff
But every time I read detailed fare rules for a standard fare (e.g. transborder fare) - I see references to a $100 change fee, no waiver. Any recent updates on this? If I were to cancel a standard fare after the 24-hour period, would that result in a credit less fee? Or is it a "full" credit but then a fee when you rebook? I find the Flex fares really expensive!
But every time I read detailed fare rules for a standard fare (e.g. transborder fare) - I see references to a $100 change fee, no waiver. Any recent updates on this? If I were to cancel a standard fare after the 24-hour period, would that result in a credit less fee? Or is it a "full" credit but then a fee when you rebook? I find the Flex fares really expensive!
Oct 8, 2022, 8:52 am
#124
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,801
But every time I read detailed fare rules for a standard fare (e.g. transborder fare) - I see references to a $100 change fee, no waiver. Any recent updates on this? If I were to cancel a standard fare after the 24-hour period, would that result in a credit less fee? Or is it a "full" credit but then a fee when you rebook? I find the Flex fares really expensive!
Oct 8, 2022, 9:09 am
#125
Join Date: Jan 2022
Programs: Aeroplan SE, AA ExecPlat
Posts: 186
That's not too bad; thanks for this. I wish it was disclosed in the fare rules, but if it's as you say, sounds like it's decently riskfree to keep booking standard fares. Are they for sure cancelable?
Oct 8, 2022, 12:15 pm
#126
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,801
They could change or revoke this policy at any time. They could eliminate the vouchers altogether. They could deduct the applicable change fees like WS does before crediting their Travel Bank. Or they could do something different entirely.
Whether you want to take that risk is up to you.
Oct 8, 2022, 1:48 pm
#127
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,390
Given the work they're doing on their own travel bank, some combination of the above seems likely.
Oct 10, 2022, 6:25 pm
#128
Join Date: Sep 2017
Posts: 45
How long to receive travel voucher?
Hello,
I recently cancelled a trip for a travel voucher and I see in the fine print it can take up to 6 weeks for it to get emailed.
Does it usually take that long? The trip I was planning with the voucher is in 5 weeks.
Thanks
I recently cancelled a trip for a travel voucher and I see in the fine print it can take up to 6 weeks for it to get emailed.
Does it usually take that long? The trip I was planning with the voucher is in 5 weeks.
Thanks
Oct 10, 2022, 11:48 pm
#129
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Data point; I requested a travel voucher on Sept 10 and haven’t received it yet.
Oct 11, 2022, 1:18 am
#131
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,801
Why would you take a voucher when you could get a refund? The vouchers are attractive as a way to get full value out of fares that are otherwise non-refundable or would cost change/cancellation fees.
Oct 11, 2022, 7:49 pm
#132
Suspended
Join Date: Oct 2019
Posts: 166
I once canceled a NA flex ticket to get the value back in voucher, and it took too long (several weeks). So I sent an email to customer care and was advised that I can request to terminate the voucher issuing process and immediately use the residual ticket value towards a new booking that I wish to make (I'm guessing this is the sort of future travel credit thing with a simple ticket reissue).
Last edited by Adam Smith; Oct 12, 2022 at 1:23 am Reason: Merge consecutive posts by same user
Oct 12, 2022, 11:44 am
#133
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,390
Oct 12, 2022, 2:54 pm
#134
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,801
I once canceled a NA flex ticket to get the value back in voucher, and it took too long (several weeks). So I sent an email to customer care and was advised that I can request to terminate the voucher issuing process and immediately use the residual ticket value towards a new booking that I wish to make (I'm guessing this is the sort of future travel credit thing with a simple ticket reissue).