Feb 4, 2022, 8:08 pm
Last edit by: Adam Smith
This thread serves as a replacement/continuation of two long-running COVID-related threads on AC's change and refund policies:
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
Change fees & travel vouchers on revenue tickets (2022 onwards)
Jan 26, 2022, 4:07 pm
#1
Original Poster
Join Date: Feb 2015
Posts: 1,628
Change fees & travel vouchers on revenue tickets (2022 onwards)
The flexible change policy has now been extended to February 28th, 2022.
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
Jan 26, 2022, 8:22 pm
#3
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,209
Feb 4, 2022, 5:46 pm
#4
Join Date: Aug 2007
Location: YYZ
Programs: HHonors Silver, AC Altitude 35K, AAdvantage, SkyMiles, Bonvoy Silver and a few more
Posts: 565
I hope this is the proper forum for this question. I understand that if I purchase a non-refundable standard or flex ticket and have to cancel, I don't get my money back (on my credit card). Do I receive a travel credit instead ?
Feb 4, 2022, 6:30 pm
#5
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
“Limited Time” no change fees
With apologies to Adam who will surely have to scold me for not posting this in the right place…
I have a friend making a booking and is asking me about the limited time no change fees. I don’t know the answer because it’s never affected me.
can I assume the time is irrelevant because it will apply when he makes his booking and will remain in place for the life of try he PNR?
I have a friend making a booking and is asking me about the limited time no change fees. I don’t know the answer because it’s never affected me.
can I assume the time is irrelevant because it will apply when he makes his booking and will remain in place for the life of try he PNR?
Feb 4, 2022, 6:36 pm
#6
Join Date: Sep 2015
Posts: 1,168
When I cancelled such a ticket last month, I was offered a voucher or some number of points (presumably equal to what you'd get if you purchased points with the amount including the bonus right now, although I didn't do the math to verify).
Feb 4, 2022, 6:50 pm
#7
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
The policy is clearly outlined on the website.
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
Feb 6, 2022, 8:55 pm
#9
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
Length of time to refund a flight to points?
Hi all,
I have a flight credit from a cancelled flight in 2021.
I called AC and rebooked it in 3 weeks for a trip, but now I've discovered that I won't be travelling and won't need it.
I did the form for 'Refund with 65% aeroplan points' - anyone know how long this process takes? When I filled out the form it said it could take up to 10 weeks to process.
The flight is scheduled for Feb 21st - any thoughts?
I have a flight credit from a cancelled flight in 2021.
I called AC and rebooked it in 3 weeks for a trip, but now I've discovered that I won't be travelling and won't need it.
I did the form for 'Refund with 65% aeroplan points' - anyone know how long this process takes? When I filled out the form it said it could take up to 10 weeks to process.
The flight is scheduled for Feb 21st - any thoughts?
Feb 12, 2022, 2:13 pm
#10
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,643
Air Canada Travel Voucher - Ticket of lesser value?
I got an Air Canada Travel Voucher for a refund back in August, its value is ~$1,000. If I book a flight using the voucher for $400, would the entire voucher be burned or will I still have $600 on that voucher (or a new one issued with a value of $600)?
Feb 13, 2022, 4:14 am
#12
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,417
Hi all,
I have a flight credit from a cancelled flight in 2021.
I called AC and rebooked it in 3 weeks for a trip, but now I've discovered that I won't be travelling and won't need it.
I did the form for 'Refund with 65% aeroplan points' - anyone know how long this process takes? When I filled out the form it said it could take up to 10 weeks to process.
The flight is scheduled for Feb 21st - any thoughts?
I have a flight credit from a cancelled flight in 2021.
I called AC and rebooked it in 3 weeks for a trip, but now I've discovered that I won't be travelling and won't need it.
I did the form for 'Refund with 65% aeroplan points' - anyone know how long this process takes? When I filled out the form it said it could take up to 10 weeks to process.
The flight is scheduled for Feb 21st - any thoughts?
Feb 13, 2022, 4:26 am
#13
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,147
I received a voucher from a Jan 12 cancellation on Feb 8th. That's inline with the vouchers from 2021 as well.
Feb 13, 2022, 8:40 am
#15
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
I canceled a trip in late-December and received the travel voucher the first few days in February.
I canceled a refundable trip on the same day and am still waiting for the credit card refund.
I canceled a refundable trip on the same day and am still waiting for the credit card refund.
