Feb 4, 2022, 8:08 pm
Last edit by: Adam Smith
This thread serves as a replacement/continuation of two long-running COVID-related threads on AC's change and refund policies:
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
If AC has changed or cancelled your flight, there's a specific thread for that.
[TO BE ADDED: QUICK SUMMARY OF VOUCHER AND VOLUNTARY CHANGE POLICIES]
Change fees & travel vouchers on revenue tickets (2022 onwards)
May 16, 2022, 12:20 am
#61
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
I have a non-refundable ticket to travel to Spain in June. I booked the flights back in January 2022. I am considering cancelling the trip due to the situation in Ukraine. If I request a voucher, does the voucher have no expiration date? (It's very hard to find the exact rules on the AC website.)
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
May 16, 2022, 12:12 pm
#62
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
Had a call today with my corporate travel desk. Seems perhaps . . . that the blanket waiving of change fees is ending at the end of this month. Now - there has been a never-ending rolling extension of change fee waivers since March 2020. However, this time - it sounded different. Anyone have any insight? Now - I realize that change fees are great for the airlines but I think we are still in enough of an uncertain mode in many parts of the world, that I just don't see this changing yet.
May 16, 2022, 4:02 pm
#63
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
actually, not very hard to find at all. On the page talking about flexible policies due to COVID (https://www.aircanada.com/us/en/aco/...ovid-19.html#/), says this pretty directly:
IME, it takes a few weeks to actually receive the code, and have it activated with the amount, but pretty flexible to use later on - pretty much like a gift card that can be used for anyone.
IME, it takes a few weeks to actually receive the code, and have it activated with the amount, but pretty flexible to use later on - pretty much like a gift card that can be used for anyone.
I booked directly on Air Canada's website. Can I cancel the itinerary and request for a voucher directly on the Manage Booking section of the website or do I need to call their customer service?
May 16, 2022, 5:35 pm
#64
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Had a call today with my corporate travel desk. Seems perhaps . . . that the blanket waiving of change fees is ending at the end of this month. Now - there has been a never-ending rolling extension of change fee waivers since March 2020. However, this time - it sounded different. Anyone have any insight?
Online.
May 17, 2022, 12:40 pm
#66
Join Date: Mar 2016
Programs: AC SE
Posts: 1,505
I'm a little confused by the current policies.
Let's say that today I book a Premium Economy (Lowest) fare from YVR-SYD and back for travel in November 2022. And let's assume that the current change/cancellation policy is not extended past May 31. Then, this summer, I decide to cancel that itinerary and not do the travel at all.
Will I be able to claim the travel voucher?
Also, under normal circumstances, would I qualify for any kind of refund (even if with a penalty of some kind), or would I be out the whole fare?
Let's say that today I book a Premium Economy (Lowest) fare from YVR-SYD and back for travel in November 2022. And let's assume that the current change/cancellation policy is not extended past May 31. Then, this summer, I decide to cancel that itinerary and not do the travel at all.
Will I be able to claim the travel voucher?
Also, under normal circumstances, would I qualify for any kind of refund (even if with a penalty of some kind), or would I be out the whole fare?
May 17, 2022, 12:48 pm
#67
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Depends on whether they extend the voucher offer, but it would seem likely.
Depends on the fare rules. If the fare rules allow refund in exchange for fee payment, yes.
Also, under normal circumstances, would I qualify for any kind of refund (even if with a penalty of some kind), or would I be out the whole fare?
May 17, 2022, 12:55 pm
#68
Join Date: Mar 2016
Programs: AC SE
Posts: 1,505
Okay, so all those special provisions related to COVID are related to the date of the change that's made (currently May 31), not the date of travel? In other words, if AC doesn't extend the current set of policies, by November I will be out of luck and not be able to make one free change or cancel my ticket and receive a voucher?
May 17, 2022, 1:03 pm
#69
Join Date: Sep 2015
Posts: 1,188
Okay, so all those special provisions related to COVID are related to the date of the change that's made (currently May 31), not the date of travel? In other words, if AC doesn't extend the current set of policies, by November I will be out of luck and not be able to make one free change or cancel my ticket and receive a voucher?
May 21, 2022, 6:16 pm
#70
Original Poster
Join Date: Feb 2015
Posts: 1,632
I'm a little confused by the current policies.
Let's say that today I book a Premium Economy (Lowest) fare from YVR-SYD and back for travel in November 2022. And let's assume that the current change/cancellation policy is not extended past May 31. Then, this summer, I decide to cancel that itinerary and not do the travel at all.
Will I be able to claim the travel voucher?
Also, under normal circumstances, would I qualify for any kind of refund (even if with a penalty of some kind), or would I be out the whole fare?
Let's say that today I book a Premium Economy (Lowest) fare from YVR-SYD and back for travel in November 2022. And let's assume that the current change/cancellation policy is not extended past May 31. Then, this summer, I decide to cancel that itinerary and not do the travel at all.
Will I be able to claim the travel voucher?
Also, under normal circumstances, would I qualify for any kind of refund (even if with a penalty of some kind), or would I be out the whole fare?
All it says on AC's site is a fee would apply, but I cannae find the damn number anywhere.
Edit: To answer my own question, you can click on the fare on the "Trip Review" page and the information is there.
Last edited by kalderlake; May 21, 2022 at 6:21 pm
May 22, 2022, 10:33 am
#71
Join Date: Feb 2017
Location: FAT
Posts: 146
Can you use the free change to change the ticket class? Looking at booking an economy award on UA metal but if Business opens down the line (we all have dreams 😆 ) I’m wondering if I’ll be able to use the free change to make the switch…
May 26, 2022, 8:37 am
#72
Original Poster
Join Date: Feb 2015
Posts: 1,632
Temporary change/cancellation policy now extended to June 30th, 2022:
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
https://www.aircanada.com/ca/en/aco/...ovid-19.html#/
May 29, 2022, 8:46 am
#73
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
I'd turn this around the other way - do you have any insight why your travel people think it's not going to be extended again? Yes, it currently expires May 31, but they've been rolling it out a month or a couple months at a time for... close to 2 years now? Sometimes leaving it quite close to the end date before doing the extension.
Online.
Online.
Last edited by Adam Smith; May 29, 2022 at 2:52 pm Reason: Merge consecutive posts by same user
May 31, 2022, 5:44 am
#74
Join Date: Jun 2018
Programs: Marriott Platinum Premier
Posts: 3
Any way to combine Air Canada Vouchers
I have 3 individual Air Canada credit vouchers but any new booking only allows 2 forms of payment - either 2 vouchers or a voucher plus a credit card. Is there any way to combine the credit from all 3 vouchers so they can be used for one ticket?
May 31, 2022, 11:10 am
#75
Join Date: Oct 2007
Programs: A3*G
Posts: 561
book a random ticket for the amount of 2 vouchers, make a change & pay the difference with the third voucher.