AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Jul 28, 2021, 6:58 am
#316
Join Date: May 2018
Location: Toronto, Ontario, Canada
Posts: 188
Ah neat, I've had the bottom missing-string issue where it has the total number of rollover SQM. But I wasn't able to experience the top issue, due to the size of my RSQM.
I have a snoozed email for August (1st I think?) to follow up on an RSQM issue that they said would be fixed by "...August...". I can't recall if it was beginning or end though.
I have a snoozed email for August (1st I think?) to follow up on an RSQM issue that they said would be fixed by "...August...". I can't recall if it was beginning or end though.
Jul 28, 2021, 9:50 am
#317
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Many issues (for me) today when trying to reach the Aeroplan part of AC.com.
Same issue across multiple browsers / modes.
Same issue across multiple browsers / modes.
Aug 6, 2021, 12:13 am
#319
Join Date: Jun 2017
Location: Houston , TX
Programs: Platinum Pro. .Hilton Honors Gold,
Posts: 676
Booked Lufthansa first award with Aeroplan. Itinerary says business class
I booked a first class award with Aeroplan points and am in seat 1A. Itinerary says business class fare O ???
I booked a first class reward on Aeroplan from FRA-ORD and blocked seat 1A on the 748. When I look at the receipt it says Lufthansa business fare O. Should I be worried that I will not be in first class or allowed access to the first class lounge which is reopening in FRA ? I am going to call Aeroplan Air Canada tomorrow.
Aug 6, 2021, 12:57 am
#320
Join Date: Aug 2019
Location: YYZ
Programs: Aeroplan 50K/Star Alliance Gold, Accor Gold, base level Marriott/Hyatt/Hilton
Posts: 658
Find your booking on the LH website. If it mentions First Class (and shows a seat reservation up front), you should be good to go. Keep in mind that AC Aeroplan still is a (relatively) new system and has these sorts of software glitches all the time.
Aug 6, 2021, 1:02 am
#321
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
I booked a first class award with Aeroplan points and am in seat 1A. Itinerary says business class fare O ???
I booked a first class reward on Aeroplan from FRA-ORD and blocked seat 1A on the 748. When I look at the receipt it says Lufthansa business fare O. Should I be worried that I will not be in first class or allowed access to the first class lounge which is reopening in FRA ? I am going to call Aeroplan Air Canada tomorrow.
I booked a first class reward on Aeroplan from FRA-ORD and blocked seat 1A on the 748. When I look at the receipt it says Lufthansa business fare O. Should I be worried that I will not be in first class or allowed access to the first class lounge which is reopening in FRA ? I am going to call Aeroplan Air Canada tomorrow.
Aug 6, 2021, 6:14 am
#322
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
I checked in yesterday for flights today and chose to get BPs by SMS and email. The email showed up, and the BP showed up in the AC app, but the SMS never arrived. I clicked on re-send, checked both of our phone numbers (which were correct) and it still didn't arrive. Are SMS BPs no longer a thing? They used to arrive just seconds after choosing SMS boarding pass option.
Aug 6, 2021, 8:45 am
#323
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I checked in yesterday for flights today and chose to get BPs by SMS and email. The email showed up, and the BP showed up in the AC app, but the SMS never arrived. I clicked on re-send, checked both of our phone numbers (which were correct) and it still didn't arrive. Are SMS BPs no longer a thing? They used to arrive just seconds after choosing SMS boarding pass option.
Last night, I had posted a screen shot of 9 AC Notification alerts with schedule changes (see other thread). The first 6 of the 9 emails that had arrived previously, also came with SMS texts. The 3 that arrived last night did not. So who knows.
Aug 8, 2021, 6:19 pm
#324
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Folks, just a reminder that this is the IT issues thread. If you have problems with priority security, deceptive "sales", or other things that aren't the AC website, they belong elsewhere. A number of recent posts have been moved accordingly.
Adam Smith
AC Forum Co-Moderator
Adam Smith
AC Forum Co-Moderator
Aug 9, 2021, 10:31 pm
#327
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
I've been getting a bunch of this the last 30 minutes or so when trying to access Aeroplan-related bits of the AC website - My Aeroplan, eUps, etc. Seems to have been isolated to those pages, as I've always been able to get the homepage:
And this while trying to confirm seat selection after an upgrade.
EDIT: and, after doing seat selection from the manage booking page (i.e. not the post-eUp flow that generated the earlier error), this:
And this while trying to confirm seat selection after an upgrade.
EDIT: and, after doing seat selection from the manage booking page (i.e. not the post-eUp flow that generated the earlier error), this:
Last edited by Adam Smith; Aug 9, 2021 at 10:39 pm Reason: Add additional error
Aug 10, 2021, 12:36 pm
#329
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331