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AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

Old Nov 10, 20, 11:55 am
  #16  
 
Join Date: Aug 2019
Location: YYZ
Programs: Aeroplan 50K/Star Alliance Gold, Accor Silver, base level Marriott/Hyatt/Hilton
Posts: 612
I got logged out and can't log back in. When I hit log in, the page just won't load. Using macOS Catalina 10.15.7, and everything else works (including other functions on the AC website).

Edit - works on Chrome, not on Safari. Any other Safari users have this issue?

Last edited by yyztozag; Nov 10, 20 at 12:09 pm
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Old Nov 10, 20, 12:54 pm
  #17  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,907
Originally Posted by BlondeBomber View Post
Thanks Adam -- can anyone else see earlier posts than the beginning of March 2020?
I think it's more like "number of transactions". I can't see earlier than August.
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Old Nov 10, 20, 1:16 pm
  #18  
Original Member
 
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,199
Thanks cow--do you get 4 pages of transactions then? That is what I get (4 pages) and it takes me back to early March 2020 despite selecting 2 years or 1 year. Hopefully they will get these bugs ironed out.

Air Canada Activity Webpage
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Old Nov 10, 20, 1:24 pm
  #19  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,907
Yep, 4 pages.
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Old Nov 11, 20, 6:11 pm
  #20  
 
Join Date: Jul 2020
Posts: 343
Had my flight time changed and the following prompt showed up: Please click the “Acknowledge new flight” button and your itinerary will be updated immediately.Or, search for another flight option.

When I click "view other flights", the following prompt pops up and I can't actually browse any flights. I did use a promo code to book my flight but I don't know how that is relevant to me changing my flight for an itinerary change that AC instigated, it is not like I am paying for any fare differences. Any remedies?


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Old Nov 11, 20, 6:32 pm
  #21  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,907
It doesn't matter because you're not paying anything.
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Old Nov 11, 20, 7:00 pm
  #22  
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 34,741
Everything looks ok in my account, except for the delay in posting early November flights... which was expected.
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Old Nov 11, 20, 8:52 pm
  #23  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, WS Gold, DL PM, BA Silver, Marriott Titanium, Accor/Hilton/Radisson Gold
Posts: 14,217
I love it when I get the spinning plane while trying to log in, go do something else while I wait for it to log me in, and by the time I get back to that tab, it has logged me out
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Old Nov 13, 20, 12:41 am
  #24  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, WS Gold, DL PM, BA Silver, Marriott Titanium, Accor/Hilton/Radisson Gold
Posts: 14,217
Is it just me or is the website even slower since the Aeroplan switchover? It is painful.
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Old Nov 13, 20, 6:21 am
  #25  
 
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 4,627
Originally Posted by Adam Smith View Post
Is it just me or is the website even slower since the Aeroplan switchover? It is painful.
At least they avoided that United BS where you can't even run an award search if you're not logged in.
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Old Nov 13, 20, 8:18 am
  #26  
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 1,992
Originally Posted by Adam Smith View Post
Is it just me or is the website even slower since the Aeroplan switchover? It is painful.

Excruciatingly painful. First day or so okay. Hopeless now if you are trying to put something together that isnt a simple A-B-A.
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Old Nov 13, 20, 10:41 am
  #27  
 
Join Date: Feb 2020
Posts: 1,040
Trying to add/edit/remove an additional/companion passenger information here errors out: https://www.aircanada.com/us/en/aco/profile/view.html
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Old Nov 13, 20, 10:55 am
  #28  
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Join Date: Sep 2012
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Originally Posted by hoipolloi View Post
Trying to add/edit/remove an additional/companion passenger information here errors out: https://www.aircanada.com/us/en/aco/profile/view.html
Try the app. It might work.
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Old Nov 13, 20, 6:36 pm
  #29  
 
Join Date: Sep 2010
Location: YVR
Programs: AC Super Elite, Bonvoy Titanium
Posts: 4,472
The transactions page is really underwhelming. You can't filter by date, earn, redemption, status / non-status etc. And to get more details on everything you have to expand every single item.
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Old Nov 13, 20, 8:32 pm
  #30  
 
Join Date: Mar 2020
Programs: AC
Posts: 538
DW account is still not showing an August flight booked with cancellation credit and upcharge. Won't affect status so couldn't be bothered to chase it down. Puts her MM status 3000 farther away, but don't see her hitting that in our lifetime anyway.
For clarification, came back as "fare class not eligible" when we filed for missing points even though she was seated in J with no upgrade used.

Last edited by FlY2XS; Nov 13, 20 at 9:01 pm
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