Air Canada Clean Care+ program
#136


Join Date: Aug 2014
Location: YYC
Posts: 2,300
That's illogical. Lounges are for departing customers, everyone flying could use them. If we had International arrivals lounges perhaps it might make sense. As for meal/beverage service, surely AC doesn't think the passengers worthy of actual meals service come from abroad??
#138
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,900
#139



Join Date: Mar 2016
Programs: AC SE
Posts: 1,690
CP24 is reporting that AC will stop their seat-distancing policy as of July 1. Has that been confirmed by AC? On the AC site it still says “To better protect customers and employees on board, we’re blocking the adjacent seat in Economy Class until July 31, 2020.”
Edit: I noticed that on another page AC says “Blocking adjacent seats in Economy Class to encourage on-board distancing will continue until June 30, 2020.” So you might have booked thinking you’d be in a socially-distanced cabin, but now find yourself shoulder-to-shoulder with others.
Edit: I noticed that on another page AC says “Blocking adjacent seats in Economy Class to encourage on-board distancing will continue until June 30, 2020.” So you might have booked thinking you’d be in a socially-distanced cabin, but now find yourself shoulder-to-shoulder with others.
Last edited by TheCanuckian; Jun 27, 2020 at 4:05 am Reason: Additional information
#140
Suspended
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL AC*E50
Posts: 23,584
This is my domestic flight, which is mostly empty. I sure hope those people in 13 and 15 actually chose to sit together and werent assigned those seats by AC.
#141


Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,725
I've just received feedback from AC that they still start enhancing their on board services with modifications starting July. Another Flyertalker also received a similar comment from a SD as well. No details but we shall see!
#142




Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,796
CP24 is reporting that AC will stop their seat-distancing policy as of July 1. Has that been confirmed by AC? On the AC site it still says “To better protect customers and employees on board, we’re blocking the adjacent seat in Economy Class until July 31, 2020.”
Edit: I noticed that on another page AC says “Blocking adjacent seats in Economy Class to encourage on-board distancing will continue until June 30, 2020.” So you might have booked thinking you’d be in a socially-distanced cabin, but now find yourself shoulder-to-shoulder with others.
Edit: I noticed that on another page AC says “Blocking adjacent seats in Economy Class to encourage on-board distancing will continue until June 30, 2020.” So you might have booked thinking you’d be in a socially-distanced cabin, but now find yourself shoulder-to-shoulder with others.
#143



Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,457
AC should be ashamed. There is no excuse or medical advance causing them to end distancing early--just a clear cash grab for more profit. If flights are near full they could just add more. Thousands of flight crew are laid off and dozens of aircraft are idle
#144


Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,456
Wow, if I bought a July ticket based on an advertised seat distancing policy thru 7/31 I'd be livid and insist on a refund. Not only that, I'd vocally complain that they backtracked to July 1st on social media and to the press
AC should be ashamed. There is no excuse or medical advance causing them to end distancing early--just a clear cash grab for more profit. If flights are near full they could just add more. Thousands of flight crew are laid off and dozens of aircraft are idle
AC should be ashamed. There is no excuse or medical advance causing them to end distancing early--just a clear cash grab for more profit. If flights are near full they could just add more. Thousands of flight crew are laid off and dozens of aircraft are idle
If you want their excuse, it is that it is IATA's recommendation to not block seats. (WS also cited IATA, I believe.) Which is a little rich, because IATA is just a bunch of airlines that are probably sick of losing money and worried about bankruptcy, so of course they are going to recommend something that lets them make more/lose less. Having said that, while there may be no medical advance, nor is there any evidence or studies on distancing in an airplane. While it may seem intuitive that we should distance on an airplane the way we would in a social environment on the ground, there is no evidence to support that belief (one way or the other, that I am aware of). Meaning it might be the right thing to do, or it just might be the case that all that filtered air and mask wearing is sufficient. I know I would feel a lot more sympathetic to their airlines if they actually had evidence for their practices. As it is, it is very difficult to construe this as anything but financial motivated.
Edit: it is worth pointing out that even without selling the middle seat, you would not be sufficiently socially distant if you have any empty seat in the middle. That is, for most airlines in Y, less than 24", not 72". Which makes me think that there is a lot of perception and not a lot of evidence based reality affecting pax's judgement about what is currently acceptable. Which is fine. But we should acknowledge it for what it is. I personally think this is going to be largely self defeating for the airlines, but that is just my opinion.
Last edited by ridefar; Jun 28, 2020 at 12:58 pm
#145
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,900
Since they won't even provide refunds for flights they've cancelled, good luck with that.
#146
Suspended
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL AC*E50
Posts: 23,584
#147
A FlyerTalk Posting Legend


Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,878
Wow, if I bought a July ticket based on an advertised seat distancing policy thru 7/31 I'd be livid and insist on a refund. Not only that, I'd vocally complain that they backtracked to July 1st on social media and to the press
AC should be ashamed. There is no excuse or medical advance causing them to end distancing early--just a clear cash grab for more profit. If flights are near full they could just add more. Thousands of flight crew are laid off and dozens of aircraft are idle
AC should be ashamed. There is no excuse or medical advance causing them to end distancing early--just a clear cash grab for more profit. If flights are near full they could just add more. Thousands of flight crew are laid off and dozens of aircraft are idle
#148



Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,612
The COVID discussion is so fragmented that pieces of this announcement belong in various threads. AC announced a number of changes to their 'bio-safety measures':
- Flexible options for full economy flights to replace seat blocking
- Additional touchless options including bag drop and virtual queuing
- Improvements to meals (also mentioned here: AC International J Service Experience During Covid
#149


Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 638
Isn't the overriding point that in vast, vast majority of cases, the decision to fly under Covid is voluntary, and the potential for exposure is part of the inherent risk in that decision? I think AC has done an acceptable job to this point, make easier by the fact that almost no one was travelling. But, now that summer is in swing, and parents are going to murder their children if they are stuck in the house with them for one more day, leisure travel is going to spike, and planes are going to get fuller. My question is, why is it AC's responsibility to provide social distancing? It's a private business, and not vital local infrastructure like public transit that people depend on to go to work on an ongoing basis (I look forward to the comments about how consultants just HAVE to be there in person to do their job, and it is the responsibility of the airlines to transport them there in a Covid bubble that meets their requirements).
I think AC is doing an acceptable job of informing travellers to the risks, and giving them information about upcoming trips and options should they choose not to travel (and no, not an invitation to relitigate the credits v refunds case yet again). In the end, it's a question of personal responsibility. It isn't AC's job to ensure you don't get Covid, it's their job to take reasonable sanitization and other mitigation measures. You are the person choosing whether you and your family travel by air.
I think AC is doing an acceptable job of informing travellers to the risks, and giving them information about upcoming trips and options should they choose not to travel (and no, not an invitation to relitigate the credits v refunds case yet again). In the end, it's a question of personal responsibility. It isn't AC's job to ensure you don't get Covid, it's their job to take reasonable sanitization and other mitigation measures. You are the person choosing whether you and your family travel by air.
#150




Join Date: Aug 2019
Location: YYZ
Programs: Aeroplan 50K/Star Alliance Gold, Accor Gold, Marriott Bonvoy Gold Elite
Posts: 666
Isn't the overriding point that in vast, vast majority of cases, the decision to fly under Covid is voluntary, and the potential for exposure is part of the inherent risk in that decision? I think AC has done an acceptable job to this point, make easier by the fact that almost no one was travelling. But, now that summer is in swing, and parents are going to murder their children if they are stuck in the house with them for one more day, leisure travel is going to spike, and planes are going to get fuller. My question is, why is it AC's responsibility to provide social distancing? It's a private business, and not vital local infrastructure like public transit that people depend on to go to work on an ongoing basis (I look forward to the comments about how consultants just HAVE to be there in person to do their job, and it is the responsibility of the airlines to transport them there in a Covid bubble that meets their requirements).
I think AC is doing an acceptable job of informing travellers to the risks, and giving them information about upcoming trips and options should they choose not to travel (and no, not an invitation to relitigate the credits v refunds case yet again). In the end, it's a question of personal responsibility. It isn't AC's job to ensure you don't get Covid, it's their job to take reasonable sanitization and other mitigation measures. You are the person choosing whether you and your family travel by air.
I think AC is doing an acceptable job of informing travellers to the risks, and giving them information about upcoming trips and options should they choose not to travel (and no, not an invitation to relitigate the credits v refunds case yet again). In the end, it's a question of personal responsibility. It isn't AC's job to ensure you don't get Covid, it's their job to take reasonable sanitization and other mitigation measures. You are the person choosing whether you and your family travel by air.


