Air Canada does not recognize Turkish Airlines member status
Feb 7, 2020, 6:03 pm
#16
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
I find that as long as my AC reservation shows TK *G, BP will show the same, and BP alone is sufficient for entering AC lounges. I do notice that the status does not update for existing bookings after you have qualified a new tier.
Both AC and TK have very crappy IT unfortunately.
Feb 7, 2020, 6:43 pm
#18
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
There are some *A carriers who do not even provide physical cards. Airline FFP cards don't have any security or anti-counterfeiting measures on them so other than costing $5 to fake I'm not sure why some carriers continue to insist that a physical card is more meaningful than a digital one as long as it has the relevant information: name, status, expiration date.
For domestic flights in Australia, you can even use your QF elite card as your boarding pass.
Just because some carriers are unimaginative in keeping up with the times and issue useless pieces of plastic doesn't mean it has to be. Also, some people like shiny things anyway. Why can't airlines issue metal cards like Qatar does for Platinum?
Feb 7, 2020, 7:29 pm
#19
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I had the issue for a while after moving from E35K to E50K. It took a while to receive a card, and it took a while for UA's systems to recognize that I was now *G instead of *S. There was nothing I could do to get into a UA lounge until their system updated. That happened before I received my card.
Feb 9, 2020, 12:58 am
#20
Join Date: Jan 2015
Location: YHZ | YYZ | YHM
Programs: AC 50K (*G), Hilton Gold, Bonvoy Gold
Posts: 636
I had the issue for a while after moving from E35K to E50K. It took a while to receive a card, and it took a while for UA's systems to recognize that I was now *G instead of *S. There was nothing I could do to get into a UA lounge until their system updated. That happened before I received my card.
Feb 9, 2020, 1:01 am
#21
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
I ran into this issue a few weeks ago in Chicago. Received my 50K status a week before my UA flights. UA BPs showed AC*S. UA agents weren’t able to get it to reflect *G in their system. Showed my digital altitude card at the United Club. They very reluctantly let me in, after manually entering my AP # into their computer. They said they were doing me a favour, and I need the physical card.
Feb 9, 2020, 2:12 am
#22
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
That's not true, some programs combine with credit card functions and have all the required security. Qantas and Virgin Australia do this. Think like the ACC. Others, like JAL and ANA offer credit cards that have frequent flyer status attached -- meaning you can't have the card unless you're elite, so all you do is show your credit card. Many also allow you to scan/swipe it instead of having to input all the details: AA and UA do this at check-in machines.
For domestic flights in Australia, you can even use your QF elite card as your boarding pass.
Just because some carriers are unimaginative in keeping up with the times and issue useless pieces of plastic doesn't mean it has to be. Also, some people like shiny things anyway. Why can't airlines issue metal cards like Qatar does for Platinum?
For domestic flights in Australia, you can even use your QF elite card as your boarding pass.
Just because some carriers are unimaginative in keeping up with the times and issue useless pieces of plastic doesn't mean it has to be. Also, some people like shiny things anyway. Why can't airlines issue metal cards like Qatar does for Platinum?
Feb 9, 2020, 5:32 am
#23
Join Date: Sep 2008
Posts: 7,875
Feb 9, 2020, 12:29 pm
#24
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Feb 9, 2020, 4:46 pm
#25
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Feb 12, 2020, 12:11 pm
#26
Original Poster
Join Date: Feb 2020
Posts: 11
My boarding pass says TK*S, this is the problem. When they scan my digilal card (which is a GOLD Turkish Digital Card), it says I don't have privilege. When I call Turkish Airlines, they say I'm absolutely Star Alliance Gold Status, and its a problem with Air Canada.
At the end, the I had to wait 1 hour for them to call Turkish Airlines and confirm I am gold status.
Today I'm flying again, and it still says TK*S. This is so annoying, and it doesn't seem like there is a way to fix this.
At the end, the I had to wait 1 hour for them to call Turkish Airlines and confirm I am gold status.
Today I'm flying again, and it still says TK*S. This is so annoying, and it doesn't seem like there is a way to fix this.