Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
May 22, 2020, 3:15 pm
#1711
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Anyone hear of any US flight changes? They're still selling starting Monday, but the border closure seems to have been extended.
May 22, 2020, 3:26 pm
#1712
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
As part of the new schedule, in accordance with provisions for air travel to the U.S. for Canadians, Air Canada will resume service to the U.S. on May 22, with six destinations being served by May 25, including New York-LaGuardia, Washington-Dulles, Los Angeles, San Francisco, Boston and Chicago. This is a reduction from 53 U.S. destinations served last year. There are tentative plans to resume more U.S. service as of June 22, pending regulatory changes and demand.
May 22, 2020, 3:58 pm
#1713
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
May 22, 2020, 4:03 pm
#1714
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
AC all over the blogs today. 
A few different topics covered here.
Article
https://thepointsguy.com/news/air-ca...es-us-flights/
A few different topics covered here.
Article
https://thepointsguy.com/news/air-ca...es-us-flights/
May 22, 2020, 4:23 pm
#1715
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
May 22, 2020, 4:59 pm
#1716
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
before the article
May 22, 2020, 5:49 pm
#1718
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,264
Book with Flexibility
Just got this email:
I would love to see the terms and conditions of changing a revenue ticket to AE miles.
And a voucher without expiry dates?
We have implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through June 30, 2020 for original travel between March 1, 2020 and June 30, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.
I would love to see the terms and conditions of changing a revenue ticket to AE miles.
And a voucher without expiry dates?
May 22, 2020, 6:41 pm
#1719
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I don't understand the purpose of the "one-time change".
Why wouldn't I just take the voucher and book a new itinerary, thereby getting another change out of it?
Why wouldn't I just take the voucher and book a new itinerary, thereby getting another change out of it?
May 22, 2020, 9:06 pm
#1720
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,470
Probably going to book a flight I was on the fence about now. Both the forever voucher and the AP miles are acceptable cancellation options for me.
EDIT: Important questions here though. Will these vouchers have the same limitations as gift cards, i.e. either GC + CC, or two GC must cover the entire cost. Some people may end up with several small vouchers.
May 22, 2020, 11:48 pm
#1721
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Just thought the same thing https://www.flyertalk.com/forum/32396932-post400.html
Probably going to book a flight I was on the fence about now. Both the forever voucher and the AP miles are acceptable cancellation options for me.
EDIT: Important questions here though. Will these vouchers have the same limitations as gift cards, i.e. either GC + CC, or two GC must cover the entire cost. Some people may end up with several small vouchers.
Probably going to book a flight I was on the fence about now. Both the forever voucher and the AP miles are acceptable cancellation options for me.
EDIT: Important questions here though. Will these vouchers have the same limitations as gift cards, i.e. either GC + CC, or two GC must cover the entire cost. Some people may end up with several small vouchers.
No time limit to credits is one thing. But being able to use them without breakage is yet another,
May 23, 2020, 7:46 am
#1723
Join Date: May 2014
Posts: 319
just as an aside about the US....my friend just flew to YYZ from Miami via a change in Charlotte on a US airline this past Wednesday.....he said every seat on both aircraft was full, virtually nobody but himself and a couple of others were wearing masks, no social distanceing at either US airport and no obvious testing or extreme cleaning protocols anywhere in the US airports or aircraft. Only when he reached YYZ was there any type of covid protocols being practised.
May 23, 2020, 8:48 am
#1724
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
just as an aside about the US....my friend just flew to YYZ from Miami via a change in Charlotte on a US airline this past Wednesday.....he said every seat on both aircraft was full, virtually nobody but himself and a couple of others were wearing masks, no social distanceing at either US airport and no obvious testing or extreme cleaning protocols anywhere in the US airports or aircraft. Only when he reached YYZ was there any type of covid protocols being practised.