Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Attempting a world record HOLD TIME

Register
Community
Wiki Posts
Today's Posts
Search

Attempting a world record HOLD TIME

Thread Tools
 
Search this Thread
 
Old Dec 21, 2019, 2:22 pm
  #16  
 
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
Originally Posted by InTheAirGuy
Maybe we could crowd fund to buy them a new music hold system.
i am so tired of that music it upsets me to hear it.
MQS007 is offline  
Reply
Old Dec 21, 2019, 6:48 pm
  #17  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,752
“Your call is important to us...”
Just not sufficiently important to answer right now.
dlaue is offline  
Reply
Old Dec 21, 2019, 7:19 pm
  #18  
 
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
FYI the agent I spoke with said they have been told the migration and the teething issues should be finished by March.
MQS007 is offline  
Reply
Old Dec 21, 2019, 7:52 pm
  #19  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,933
April, at the latest /s
Admiral Ackbar is offline  
Reply
Old Dec 21, 2019, 7:58 pm
  #20  
 
Join Date: Sep 2011
Programs: Aeroplan Elite for life; Fairmont Platinum; Delta Platinum Plus
Posts: 324
We should have an over/under on which will happen first the 737 Max flying or Amadeus working.
wrp96 and Bohemian1 like this.
MQS007 is offline  
Reply
Old Dec 21, 2019, 10:48 pm
  #21  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,747
Originally Posted by MQS007
FYI the agent I spoke with said they have been told the migration and the teething issues should be finished by March.
Which year?
wrp96 likes this.
Jagboi is offline  
Reply
Old Dec 21, 2019, 11:16 pm
  #22  
 
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,170
Don't worry, AC has a new initiative to reduce hold times in the new year. The AC agents are instructed to pick up the phone to say hello and hang up right away for 9 out of 10 calls. That'll reduce the average hold times drastically.
skybluesea likes this.
yscleo is offline  
Reply
Old Dec 22, 2019, 2:22 am
  #23  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
Originally Posted by Symmetre
So have they hired someone to answer the phone yet?
Let's start a gofundme page for that
Jma12 is offline  
Reply
Old Dec 22, 2019, 4:53 am
  #24  
 
Join Date: Dec 2015
Location: Metal tube with wings
Programs: KF Gold|VA Gold|HH Diamond|Kimpton IC|Hyatt Gold
Posts: 445
Originally Posted by yscleo
Don't worry, AC has a new initiative to reduce hold times in the new year. The AC agents are instructed to pick up the phone to say hello and hang up right away for 9 out of 10 calls. That'll reduce the average hold times drastically.
Haha sounds like someone that was just fired from her job in a call centre. Had been doing the exact thing for a few weeks. Dropped about 400 calls per day.
oh_lol is offline  
Reply
Old Dec 22, 2019, 7:27 am
  #25  
Original Poster
 
Join Date: Oct 2008
Programs: aeroplan,aaadvantage
Posts: 472
I have 2 million plus aeroplan points trying for some first class options especially on turkish or swiss so i dont get the aeroplan tax ripoff
mboca28 is offline  
Reply
Old Dec 22, 2019, 9:43 am
  #26  
Original Poster
 
Join Date: Oct 2008
Programs: aeroplan,aaadvantage
Posts: 472
VICTORY 2 hrs 20 minutes

total this week 9 hrs 47 minutes to book 2 flights and confirm 1 flight

( had a line on hands free while i did other things)
mboca28 is offline  
Reply
Old Dec 22, 2019, 12:24 pm
  #27  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,328
Originally Posted by mboca28
VICTORY 2 hrs 20 minutes

total this week 9 hrs 47 minutes to book 2 flights and confirm 1 flight

( had a line on hands free while i did other things)
The only victory here is for AC.
rankourabu is offline  
Reply
Old Dec 22, 2019, 12:26 pm
  #28  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,328
Originally Posted by mboca28
I have 2 million plus aeroplan points trying for some first class options especially on turkish or swiss so i dont get the aeroplan tax ripoff
Wait, were you calling AC or Aeroplan?

Also neither airline has first clas so..
rankourabu is offline  
Reply
Old Dec 22, 2019, 3:08 pm
  #29  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by Jagboi
Which year?
Took the words out of my mouth.

Originally Posted by rankourabu
Wait, were you calling AC or Aeroplan?

Also neither airline has first clas so..
LX has First. Although I’m not sure it’s open to AE, only their own plan members. But their J is of course low scam fees.
jc94 is offline  
Reply
Old Dec 22, 2019, 7:53 pm
  #30  
 
Join Date: Mar 2009
Location: BOS ORD (via MSP) and occasionally AUG and MWN
Programs: UA 2P. Former DL FO in the Golden Age of Mileage Runs
Posts: 139
Originally Posted by Stiff
Hold times are ridiculous. I’m calling for an inquiry about an existing flight and got the immediate message saying wait times could exceed 60 minutes. I’m 31 minutes in.. thankfully the Texans and Bucs are on for entertainment while I listen to the incessant AC music and promo messages.

edit: only 43 minutes! I feel like I won the lottery! My gawd that’s sad...

Yeah I got this too, but only was on hold for about 15. Late on a Sunday night.
vitira is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.