Help: Award Ticket Schedule Change
Dec 19, 2019, 1:19 pm
#1
Original Poster
Join Date: Nov 2007
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Help: Award Ticket Schedule Change
Hello guys,
I have booked an award ticket about half a year ago. Now there was a significant schedule change on the first leg (ASE-SFO on United) and I will not be able to make it for the connection flight to Europe. On top of that there are no other good options to get to SFO on that day - only other option is ASE LAX SFO with long layovers, which I would like to avoid.
So what are my options now? What can I demand for? Can I make the AC agent call an United liaison officer to open up award space on the flight the day before and then I stay overnight in SFO? Can I ask AC to book me a revenue ticket to SFO if there is no award space available?
Thanks a lot in advance for your help
Cheers,
Flo
I have booked an award ticket about half a year ago. Now there was a significant schedule change on the first leg (ASE-SFO on United) and I will not be able to make it for the connection flight to Europe. On top of that there are no other good options to get to SFO on that day - only other option is ASE LAX SFO with long layovers, which I would like to avoid.
So what are my options now? What can I demand for? Can I make the AC agent call an United liaison officer to open up award space on the flight the day before and then I stay overnight in SFO? Can I ask AC to book me a revenue ticket to SFO if there is no award space available?
Thanks a lot in advance for your help
Cheers,
Flo
Dec 19, 2019, 4:15 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
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Posts: 23,305
They will not open up award space on United. Probably best they will offer you is the new UA flight to SFO (or other hubs with award space), and then AC flights onwards, which they can open up space on.
Good luck getting it fixed, I've been on hold >2 hours already tonight for a major schedule change
Good luck getting it fixed, I've been on hold >2 hours already tonight for a major schedule change
Dec 20, 2019, 8:01 pm
#3
Join Date: Apr 2016
Location: YUL
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Posts: 215
Hello guys,
I have booked an award ticket about half a year ago. Now there was a significant schedule change on the first leg (ASE-SFO on United) and I will not be able to make it for the connection flight to Europe. On top of that there are no other good options to get to SFO on that day - only other option is ASE LAX SFO with long layovers, which I would like to avoid.
So what are my options now? What can I demand for? Can I make the AC agent call an United liaison officer to open up award space on the flight the day before and then I stay overnight in SFO? Can I ask AC to book me a revenue ticket to SFO if there is no award space available?
Thanks a lot in advance for your help
Cheers,
Flo
I have booked an award ticket about half a year ago. Now there was a significant schedule change on the first leg (ASE-SFO on United) and I will not be able to make it for the connection flight to Europe. On top of that there are no other good options to get to SFO on that day - only other option is ASE LAX SFO with long layovers, which I would like to avoid.
So what are my options now? What can I demand for? Can I make the AC agent call an United liaison officer to open up award space on the flight the day before and then I stay overnight in SFO? Can I ask AC to book me a revenue ticket to SFO if there is no award space available?
Thanks a lot in advance for your help
Cheers,
Flo