Coming clean: UA tells us about Mileage Plus - time for Aeroplan answers!
#31
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,076
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Shareholder:
At the right price, I am sure one of us SEs will accommodate you. But, yes, I have redeemed awards for friends who later redeemed a similar value award from their account for me. I have never had a problem getting dates or destinations, even from my non-status friends. [Of course, on these no money ever changed hands.]</font>
At the right price, I am sure one of us SEs will accommodate you. But, yes, I have redeemed awards for friends who later redeemed a similar value award from their account for me. I have never had a problem getting dates or destinations, even from my non-status friends. [Of course, on these no money ever changed hands.]</font>
But what I was implying was that although SuperElites already do a lot of paid travel, they may still redeem a lot of miles, just not for themselves (for example, for a significant other). And there's the travelling businessman who travels on company money and then burns miles for a vacation for him and his family.
#32
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,582
To compare the Mileage Plus and Aeroplan awards data, I would also like to know the Mileage Plus denominator, in terms of number of members in that FF program.
#33
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I think that was already posted by KH yesterday: 40 million or so. It is the second largest FF program after AAdvantage. Both are in the 40 million member range. However, there are likely about 1 million elites.
AC has about 225K elites out of 6 million members, or about 4%. Just over 1% are Elites and SEs.
AC has about 225K elites out of 6 million members, or about 4%. Just over 1% are Elites and SEs.
#34
Guest
Posts: n/a
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by keithguy:
.. When was the last time a non super-elite was able to burn through several hundred thousand miles a year...</font>
.. When was the last time a non super-elite was able to burn through several hundred thousand miles a year...</font>
#35
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,582
So if I understand it correctly:
MP: 4 million awards redeemed/40 million members (ratio: 1 award/10 members)
AP: 1.4 million awards redeemed/7 million members (ratio: 1 award/5 members)
With statistics like these, I can now see how Aeroplan can look at statistics (at least selective statistics of the type listed above) and state that Aeroplan has one of the most successful FF programs in the wor;d. I can now understand their argument (altough that does not mean I agree with it) that further enhancements to the Aeroplan program are not necessary, and even be counterproductive to AC's bottom line - such as elimination of capacity controls (in one form, or another) for nonSEs.
As Shareholder has stated - there is more redemption through AP, than with MP. However, as implied in this and numerous other threads, the level of dissatisfaction with requests with AP awards, is much higher than with MP (due to the apparent higher failer rate of successful redemptions with AP than with MP - At least by members on this forum who are not SE).
I am wondering whether the average nonSE Aeroplan member (in the community who does not participate in this forum or this bulletin board) really appreciates the relatively low successful redemption rate of Aeroplan - esp with (selective) statistics listed above.
PS-Shareholder - sorry, I had missed KH's post.
MP: 4 million awards redeemed/40 million members (ratio: 1 award/10 members)
AP: 1.4 million awards redeemed/7 million members (ratio: 1 award/5 members)
With statistics like these, I can now see how Aeroplan can look at statistics (at least selective statistics of the type listed above) and state that Aeroplan has one of the most successful FF programs in the wor;d. I can now understand their argument (altough that does not mean I agree with it) that further enhancements to the Aeroplan program are not necessary, and even be counterproductive to AC's bottom line - such as elimination of capacity controls (in one form, or another) for nonSEs.
As Shareholder has stated - there is more redemption through AP, than with MP. However, as implied in this and numerous other threads, the level of dissatisfaction with requests with AP awards, is much higher than with MP (due to the apparent higher failer rate of successful redemptions with AP than with MP - At least by members on this forum who are not SE).
I am wondering whether the average nonSE Aeroplan member (in the community who does not participate in this forum or this bulletin board) really appreciates the relatively low successful redemption rate of Aeroplan - esp with (selective) statistics listed above.
PS-Shareholder - sorry, I had missed KH's post.
#36
Join Date: Dec 2002
Location: GRIMSBY, Ontario CANADA
Posts: 811
Something does not seem right with the analysis of MP redemptions in 2002. If the 7.8% (representing 4M miles) redeemed in 2002 is representative of the total number of MP miles outstanding in 2002 than that means there where only 51.4M total miles outstanding. With 40M members, that means the average balance would be just under 1.3 miles per member. Just doesn't seem right!
Pretty hard to redeem 1.3 miles for anything, not even a toaster!
Pretty hard to redeem 1.3 miles for anything, not even a toaster!
#37
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B767:
Something does not seem right with the analysis of MP redemptions in 2002. If the 7.8% (representing 4M miles) redeemed in 2002 is representative of the total number of MP miles outstanding in 2002 than that means there where only 51.4M total miles outstanding. With 40M members, that means the average balance would be just under 1.3 miles per member. Just doesn't seem right!
Pretty hard to redeem 1.3 miles for anything, not even a toaster! </font>
Something does not seem right with the analysis of MP redemptions in 2002. If the 7.8% (representing 4M miles) redeemed in 2002 is representative of the total number of MP miles outstanding in 2002 than that means there where only 51.4M total miles outstanding. With 40M members, that means the average balance would be just under 1.3 miles per member. Just doesn't seem right!
Pretty hard to redeem 1.3 miles for anything, not even a toaster! </font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Number of United Airlines flights awarded: 2,020,250
Number of United Airlines upgrade awards: 1,406,716
Number of partner airline flights awarded: 584,166
Total number of Mileage Plus awards given: 4,011,132
Percent of all Mileage Plus miles used for 2002 awards above: 7.8%</font>
Number of United Airlines upgrade awards: 1,406,716
Number of partner airline flights awarded: 584,166
Total number of Mileage Plus awards given: 4,011,132
Percent of all Mileage Plus miles used for 2002 awards above: 7.8%</font>
The 4,011,132 that you are referring to in your calculation is the number of MP awards given (sum of the above three categories), not the total miles used.
#40
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Let's consider that the average reward costs 50K MP miles. Then the 4 million reward tickets would represent 200 billion MP miles. And if that is 7% of the outstanding mileage, that balance is over 2 trillion miles! But at 2-cents a mile, that's also a helluva liability on UA's books.
#41
Original Poster
Join Date: Jul 2001
Location: Europe
Posts: 2,014
Like many U.S. airlines, they calculate the redemptions against the incremental increase in cost for things like additional fuel and food, with offsets like the payments from their partners. The Mileage Plus credit card is the number one card product in the United States.