Coming clean: UA tells us about Mileage Plus - time for Aeroplan answers!
Jun 26, 2003, 2:24 am
#16
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Aeroplan has 7 million members and 1.4 million awards were redeemed in 2002. (That's a combination of AE and *A awards)
I don't know the number of people attempted to claim an award. Even AE won't be able to tell you that - there are no logs keeping track of how many members called and asked about award availability (or how many people checked online just for info or tried to book and gave up).
[This message has been edited by Empress (edited 06-26-2003).]
I don't know the number of people attempted to claim an award. Even AE won't be able to tell you that - there are no logs keeping track of how many members called and asked about award availability (or how many people checked online just for info or tried to book and gave up).
[This message has been edited by Empress (edited 06-26-2003).]
Jun 26, 2003, 2:28 am
#17
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Just a bit more data - about 55 billion miles earned by all members in 2002. Approximately 45 billion total miles were redeemed for air travel (AE + * A awards). That's as detailed as I will get.
[This message has been edited by Empress (edited 06-26-2003).]
[This message has been edited by Empress (edited 06-26-2003).]
Jun 26, 2003, 3:04 am
#19
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,077
The Aeroplan data is not too surprising considering the various no capacity controls (like SuperElites and the Asian routes).
I have a hunch that the majority of awards redeemed were by SuperElite members even though they are the small minority.
[This message has been edited by keithguy (edited 06-26-2003).]
I have a hunch that the majority of awards redeemed were by SuperElite members even though they are the small minority.
[This message has been edited by keithguy (edited 06-26-2003).]
Jun 26, 2003, 4:03 am
#20
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,451
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ken hAAmer:
So, they're like, 10 billion in the hole?
</font>
So, they're like, 10 billion in the hole?
</font>
I think a presentation that AC did to analysts some time back gave rough figures for miles outstanding since they kept asking about the methodology AC used in valuing the B/S liability.
If I had a bit more time I'd look to see if the annual report had anything, although I doub't there's much useful info there.
Jun 26, 2003, 4:52 am
#21
Original Poster
Join Date: Jul 2001
Location: Europe
Posts: 2,014
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Empress:
Aeroplan has 7 million members and 1.4 million awards were redeemed in 2002.</font>
Aeroplan has 7 million members and 1.4 million awards were redeemed in 2002.</font>
Jun 26, 2003, 5:38 am
#22
Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
Posts: 4,665
Actually, their ads say every 20 seconds, and that is (more or less)correct if 1.4M awards were redeemed: 1.4M/365 = 383 per day; /24 = 160 per hour; /60 = 2.66 per min, so about 3 per minute. Would AC lie to you?
Jun 26, 2003, 5:59 am
#23
Join Date: Jun 2003
Location: Toronto, AC*E
Posts: 127
Surprising to none is that AP is one of AC's most successful operations. Revenues up 34% to $309 million last year primarily due to "increased rate per point on redemption" plus fees from CIBC. CIBC agrees to pay more per point under new deal.
AC premium class revs. declined only 5% last year and with overall capacity utilisation of a surprisingly high 74.3% no wonder it is difficult to book rewards but you sure would think that AC would want to do more to keep the customers of its most profitable sub. happy.
AC premium class revs. declined only 5% last year and with overall capacity utilisation of a surprisingly high 74.3% no wonder it is difficult to book rewards but you sure would think that AC would want to do more to keep the customers of its most profitable sub. happy.
Jun 26, 2003, 6:48 am
#24
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,187
"I have a hunch that the majority of awards redeemed were by SuperElite members..."
So you mean the 6K to 8K SEs account for most of those 1.4 million reward tickets? That would be almost 200 trips a year for each of us. Hell, we have enough travel earning the status, let alone using the **** miles!
So you mean the 6K to 8K SEs account for most of those 1.4 million reward tickets? That would be almost 200 trips a year for each of us. Hell, we have enough travel earning the status, let alone using the **** miles!
Jun 26, 2003, 12:30 pm
#25
Original Poster
Join Date: Jul 2001
Location: Europe
Posts: 2,014
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Academic:
Actually, their ads say every 20 seconds, and that is (more or less)correct if 1.4M awards were redeemed: 1.4M/365 = 383 per day; /24 = 160 per hour; /60 = 2.66 per min, so about 3 per minute. Would AC lie to you? </font>
Actually, their ads say every 20 seconds, and that is (more or less)correct if 1.4M awards were redeemed: 1.4M/365 = 383 per day; /24 = 160 per hour; /60 = 2.66 per min, so about 3 per minute. Would AC lie to you? </font>
Yes, it would. One award every 20 seconds woul be 1,576,00 awards a year. Perhaps the ad said, "Give or take ten percent or so, depending on if we did our math correctly?"
Jun 26, 2003, 12:40 pm
#27
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,077
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Shareholder:
So you mean the 6K to 8K SEs account for most of those 1.4 million reward tickets? That would be almost 200 trips a year for each of us. Hell, we have enough travel earning the status, let alone using the **** miles!</font>
So you mean the 6K to 8K SEs account for most of those 1.4 million reward tickets? That would be almost 200 trips a year for each of us. Hell, we have enough travel earning the status, let alone using the **** miles!</font>
Can't super elites redeem award tickets for other people?
Jun 26, 2003, 12:51 pm
#29
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,187
At the right price, I am sure one of us SEs will accommodate you. 
But, yes, I have redeemed awards for friends who later redeemed a similar value award from their account for me. I have never had a problem getting dates or destinations, even from my non-status friends. [Of course, on these no money ever changed hands.]
But, yes, I have redeemed awards for friends who later redeemed a similar value award from their account for me. I have never had a problem getting dates or destinations, even from my non-status friends. [Of course, on these no money ever changed hands.]
Jun 26, 2003, 1:32 pm
#30
Original Poster
Join Date: Jul 2001
Location: Europe
Posts: 2,014
A SuperElite looking to go to Europe with somoen can go through 140K pretty fast - let's say each SE does something like that on average, every year - there's only 12,000 or 16,000 tickets, but 840,000,000 to 1,120,000,000 miles a year.