Standby upgrade does not show up with increased status Aeroplan miles?
Jun 19, 2003, 9:20 pm
#1
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,582
Standby upgrade does not show up with increased status Aeroplan miles?
A few days ago, I went from YOW to YYZ, on a H fare ticket, which was upgraded by the Rapidair agent, after being put on the standby upgrade list. I had the same type of upgrade a couple of months ago.
In both cases, my original mileage appeared on my Aeroplan statement (eg 375 miles), rather than the more appropriate figure (500 miles for the flight 2 months ago, and 625 miles for the flight a couple of days ago).
What is the Rapidair (gate) agent not doing correctly, to reflect my upgrade status - therefore, I am not getting this increased number of Aeroplan status miles to be put into my Aeroplan account.
What should I do differently in the future, so that the full miles are credited, for a standby upgrade?
In both cases, my original mileage appeared on my Aeroplan statement (eg 375 miles), rather than the more appropriate figure (500 miles for the flight 2 months ago, and 625 miles for the flight a couple of days ago).
What is the Rapidair (gate) agent not doing correctly, to reflect my upgrade status - therefore, I am not getting this increased number of Aeroplan status miles to be put into my Aeroplan account.
What should I do differently in the future, so that the full miles are credited, for a standby upgrade?
Jun 20, 2003, 12:30 am
#4
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
The gate computers are limited in functions. Agents can't put you in 'C' class for last minute upgrades. Either book you in J or just change your seat assignment to J. You just need to send your BP in or call them up to fix it.
Jun 24, 2003, 12:18 pm
#6
Join Date: Jun 2002
Posts: 5,284
Braindrain welcome to FT 
The rules just changed last month. You should have received an insert in your statement for May that outlines the new accumulation levels. C class, which upgrades are booked in, now receive a 125% miles for domestic flights only. All other flights get no bonus for C class, just 100% miles.
Yep, it can make it very confusing for sure.
The rules just changed last month. You should have received an insert in your statement for May that outlines the new accumulation levels. C class, which upgrades are booked in, now receive a 125% miles for domestic flights only. All other flights get no bonus for C class, just 100% miles.
Yep, it can make it very confusing for sure.
Jun 24, 2003, 3:34 pm
#7
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,331
We used to get C class miles for ALL flights domestic, transborder or international upgraded 2 years ago and before (ie 125%). That changed last year to 100% (still better than 50 or 75% on domestic routes) but then they had a change of heart and now are giving 125% again (but as cattle says, only on domestic flights).
I seldom have problems with this. I regularly standby on H fare for upgrade (and did so just last week) and still get miles posted properly. Look for ML*2 on the bottom of the small portion of the Air Canada style boarding pass.
You might not get it automatically if you are being checked in by United at places like Phoenix, Hong Kong etc.
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[This message has been edited by BlondeBomber (edited 06-24-2003).]
I seldom have problems with this. I regularly standby on H fare for upgrade (and did so just last week) and still get miles posted properly. Look for ML*2 on the bottom of the small portion of the Air Canada style boarding pass.
You might not get it automatically if you are being checked in by United at places like Phoenix, Hong Kong etc.
------------------
BlondeBomber's Star Lounge Guide
BlondeBomber's Star Alliance Gold Comparison Chart 2003
BlondeBomber's Hilton HHonors Rewards Hotel Levels (1 MB!)
BlondeBomber's Starwood Hotel Levels
[This message has been edited by BlondeBomber (edited 06-24-2003).]
Jun 24, 2003, 5:54 pm
#8
Join Date: Jun 2001
Location: Ontario, Canada
Posts: 22
Am I correct in my understanding that if I upgrade suing a cert., I am to receive the mileage of the upgraded class? A few months ago, AC told me it was to be enough of a privilege to have been upgraded & that the difference in mileage would not be awarded.
Jun 24, 2003, 6:15 pm
#9
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
You are correct - if you are upgraded, you are supposed to receive the miles for 'C' class. (125% of actual miles on domestic flights and 100% on domestic/international flights)
Was it an international/transborder flight you were on? If so, then it doesn't make a difference since all the international/transborder revenue booking classes earn 100% if you're not booked in 'J'.
Was it an international/transborder flight you were on? If so, then it doesn't make a difference since all the international/transborder revenue booking classes earn 100% if you're not booked in 'J'.
Jun 24, 2003, 7:28 pm
#10
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,582
Blondebomber:
I am confused by what you and Empress are saying. Empress stated that the gate agent's computers do not have the capability to "upgrade" the booking code on a standby basis to "C". You are implying that they do have that capability?
FlyerGoldII
I am confused by what you and Empress are saying. Empress stated that the gate agent's computers do not have the capability to "upgrade" the booking code on a standby basis to "C". You are implying that they do have that capability?
FlyerGoldII
Jun 24, 2003, 7:34 pm
#11
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
What BB is saying - if you get ML*2 on your boarding pass, that means the agent has put you into 'J' booking class which will net you 150% on domestic flights and 125% on international/transborder flights.
