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Aeroplan issues with award redemption on partner airlines

Aeroplan issues with award redemption on partner airlines

Old Oct 11, 19, 11:06 am
  #256  
 
Join Date: Aug 2014
Location: YQB
Programs: AC E75K
Posts: 1,984
I am seeing a lot of phantom NZ economy award inventory for August and September 2020. The seats show up on the AE search engine but are not bookable. They are also missing from UA.com. The reverse is also true. I am seeing NZ X space (Saver) on UA.com that doesn't come up on AE.com. I have no way of checking if the inventory shown by UA is bookable though.
jasdou is offline  
Old Jul 16, 20, 1:19 am
  #257  
 
Join Date: Jan 2016
Programs: AA EXP, Hyatt Globalist, Marriott Premier Plat
Posts: 174
Trying to piece together a JFK/EWR -> PNH itinerary in Business on with a connection in Europe on Thai (e.g. JFK-ZRH-BKK-PNH or EWR-BRU-BKK-PNH), where the last two flights are on TG for late December of this year (e.g. December 25/26). United.com, expertflyer and Aeroplan all show TG availability but I'm getting the "THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available." error message.

Anyone have more context on this? FWIW, it seems specifically that the Europe->BKK routing doesn't seem to be available. Searching an October flight that goes JFK-ICN-BKK-PNH works, for example.
Martellus is offline  
Old Jul 16, 20, 8:41 pm
  #258  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL GM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 5,121
Originally Posted by Martellus View Post
Trying to piece together a JFK/EWR -> PNH itinerary in Business on with a connection in Europe on Thai (e.g. JFK-ZRH-BKK-PNH or EWR-BRU-BKK-PNH), where the last two flights are on TG for late December of this year (e.g. December 25/26). United.com, expertflyer and Aeroplan all show TG availability but I'm getting the "THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available." error message.

Anyone have more context on this? FWIW, it seems specifically that the Europe->BKK routing doesn't seem to be available. Searching an October flight that goes JFK-ICN-BKK-PNH works, for example.
Having the same issue with a TG routing for February 2021. Called Aeroplan and the agent just told me i was wrong and "Because of COVID, this has been happening and the flights actually aren't available."
Adam1222 is offline  

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