The NO THANKS CONCIERGE thread: Documenting the failure and deviation of the service
Mar 18, 2018, 3:05 pm
#16
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
Mar 18, 2018, 3:53 pm
#17
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Big issue since going to the call center for me is that it's hit and miss as to who answers the phone. Some are incredibly inexperienced and will can't even handle basic requests like SDC saying the fare class isn't available. Others will sort me out in a couple minutes.
Mar 18, 2018, 4:49 pm
#18
Join Date: Dec 2008
Location: YWG
Programs: SEMM,SPG Plat
Posts: 306
I arrived at YVR International MLL the other day and asked the lounge agent if there was a concierge around or could she call one.
I was told to call the Concierge number myself which I assumed goes to Toronto? Anyway I waited 15 minutes went back and said " I want to find a concierge, where do I have to physically go to speak to one"
She picked up her phone and called one in the airport that I could speak to.took 15 seconds.
I guess maybe the new rule is that SE ONLY has access by phone or email.
I was told to call the Concierge number myself which I assumed goes to Toronto? Anyway I waited 15 minutes went back and said " I want to find a concierge, where do I have to physically go to speak to one"
She picked up her phone and called one in the airport that I could speak to.took 15 seconds.
I guess maybe the new rule is that SE ONLY has access by phone or email.
Mar 18, 2018, 4:54 pm
#19
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,332
Mar 18, 2018, 5:18 pm
#20
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Mar 18, 2018, 5:22 pm
#21
Join Date: Dec 2008
Location: YWG
Programs: SEMM,SPG Plat
Posts: 306
Really? SO SE only has access by phone and email and Paid J only has access at the airport? I dont think so
From AC website
As an Air Canada Altitude Super Elite 100K member, you will enjoy personalized concierge service in 44 airports around the world.
From AC website
As an Air Canada Altitude Super Elite 100K member, you will enjoy personalized concierge service in 44 airports around the world.
Mar 18, 2018, 5:24 pm
#22
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Mar 18, 2018, 5:25 pm
#23
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,332
Mar 18, 2018, 5:30 pm
#24
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Seems clear to me. The full bit of info says:
Mar 18, 2018, 5:32 pm
#26
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Mar 18, 2018, 5:32 pm
#27
Join Date: Dec 2008
Location: YWG
Programs: SEMM,SPG Plat
Posts: 306
Which is different than full access and was the basis for my post to begin with
Mar 18, 2018, 5:35 pm
#30
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Ah, see grammar. You should have written: ONLY SEs get access by phone and email, not SE only have access....