AC Signature Suite concept being rolled out to other Canadian airports beyond YYZ?
Jan 26, 2019, 9:46 am
#61
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
You used to get rebooked into full Y/J on an IRROPS issue but now the system rebooks in your original fare class.
Case in point, I was supposed to fly YYZ-ATL Wednesday night, got re-routed to BNA. Everything posted in my origional fare class where in the past it would book as Latitude.
Jan 26, 2019, 9:48 am
#62
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Originally Posted by 5mm
There were way less pax issues then and I didn’t find it confusing.
Last edited by CZAMFlyer; Jan 26, 2019 at 5:35 pm Reason: That's supposed to say 'boarding passes', but I liked it so much, I won't edit it.
Jan 26, 2019, 9:52 am
#63
Suspended
Join Date: Aug 2018
Posts: 669
Maybe because they don’t read the rules or have entitlement issues or don’t like the fact they can’t game this issue?
Jan 26, 2019, 9:53 am
#64
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,574
I think they have fixed that bug now.
You used to get rebooked into full Y/J on an IRROPS issue but now the system rebooks in your original fare class.
Case in point, I was supposed to fly YYZ-ATL Wednesday night, got re-routed to BNA. Everything posted in my origional fare class where in the past it would book as Latitude.
You used to get rebooked into full Y/J on an IRROPS issue but now the system rebooks in your original fare class.
Case in point, I was supposed to fly YYZ-ATL Wednesday night, got re-routed to BNA. Everything posted in my origional fare class where in the past it would book as Latitude.
A concierge could well be allowed, entitled, and encouraged to put SE status IRROPS PAX in the SSL to spread the love in controllable and even uncontrollable situations.
In a bean-counting head to head COGS situation, some SE on a, say, 5 hour delay would already have MLL access and be handed $25 in coupons. How much more does dumping them in SSL cost? How much less?
Jan 26, 2019, 9:57 am
#65
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
It wasn't necessarily a bug. What AC publishes as the rules the public should expect and what AC allows their people to do are obviously different things.
A concierge could well be allowed, entitled, and encouraged to put SE status IRROPS PAX in the SSL to spread the love in controllable and even uncontrollable situations.
In a bean-counting head to head COGS situation, some SE on a, say, 5 hour delay would already have MLL access and be handed $25 in coupons. How much more does dumping them in SSL cost? How much less?
A concierge could well be allowed, entitled, and encouraged to put SE status IRROPS PAX in the SSL to spread the love in controllable and even uncontrollable situations.
In a bean-counting head to head COGS situation, some SE on a, say, 5 hour delay would already have MLL access and be handed $25 in coupons. How much more does dumping them in SSL cost? How much less?
Side Tangent. This whole thing is so easily fixed if you simply do what Singapore Airlines does
On their BPs, it says
"You are invited to use the XXXXX Lounge"
They currently do it in the APP but it should be printed on the BP
Jan 26, 2019, 11:32 am
#66
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,574
People would ignore the XXXX part and just see "Lounge". I was surprised I was denied access to a UA Polaris lounge once, early on, and as recently as September, surprised that LH had multiple levels of lounges at IAD. I write that intentionally, the fancier lounge that I did not get into, I've already forgotten its name.
I wasn't mad, did not argue, and the rules could be perfectly clear. But I was confused. And I'm sure I'll be confused again on some similar point in the future.
I wasn't mad, did not argue, and the rules could be perfectly clear. But I was confused. And I'm sure I'll be confused again on some similar point in the future.
Jan 26, 2019, 12:34 pm
#67
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,385
I am not arguing that, however in the example provided, when the IRROP happened, they just rebooked everyone currently in J back into J at J category, rather than in R. Which is why that person received SS access. That probably will not happen as often anymore.
Side Tangent. This whole thing is so easily fixed if you simply do what Singapore Airlines does
On their BPs, it says
"You are invited to use the XXXXX Lounge"
They currently do it in the APP but it should be printed on the BP
Side Tangent. This whole thing is so easily fixed if you simply do what Singapore Airlines does
On their BPs, it says
"You are invited to use the XXXXX Lounge"
They currently do it in the APP but it should be printed on the BP
And it's not easy to modify what gets printed on BPs. I seem to recall Ben sharing the cost here a few years ago.
Jan 26, 2019, 2:07 pm
#68
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Case in point, I was supposed to fly YYZ-ATL Wednesday night, got re-routed to BNA. Everything posted in my origional fare class where in the past it would book as Latitude.
Jan 26, 2019, 5:38 pm
#70
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Jan 26, 2019, 9:32 pm
#71
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Join Date: Jun 2003
Location: YYC
Posts: 23,812
Jan 26, 2019, 9:46 pm
#72
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
And don’t forget those people who turn up to the MLL to be told hey did you know you qualify for this other better lounge?
The whole purpose behind the existing and new YVR lounge is to entice people to buy AC J over other classes and other airlines (fixing pancake seats might be a better ROI but I digress); but some people aren’t even aware of what their paid ticket gives them.
The whole purpose behind the existing and new YVR lounge is to entice people to buy AC J over other classes and other airlines (fixing pancake seats might be a better ROI but I digress); but some people aren’t even aware of what their paid ticket gives them.
Jan 26, 2019, 11:25 pm
#73
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Join Date: Sep 2012
Location: SFO
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When Mr. bovine and I flew YYZ-TLV, we stopped by the MLL first, as he'd never seen it.
We checked in with different agents.
He was told he had access to the SS. I was not. But as I walked away, one agent told the one I'd checked in with that they should have informed me.
But didn't see fit to chase me down and let me know.
So they don't always inform you, but it seems like they're really supposed to.
We checked in with different agents.
He was told he had access to the SS. I was not. But as I walked away, one agent told the one I'd checked in with that they should have informed me.
But didn't see fit to chase me down and let me know.
So they don't always inform you, but it seems like they're really supposed to.
Jan 27, 2019, 1:01 am
#74
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Haha,A
The phrase “live and learn” comes to mind.
However haha , can you tell me more about boarding asses? Must be quite a scene when you try to scan them at the counter.
The phrase “live and learn” comes to mind.
However haha , can you tell me more about boarding asses? Must be quite a scene when you try to scan them at the counter.