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AC Signature Suite concept being rolled out to other Canadian airports beyond YYZ?

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AC Signature Suite concept being rolled out to other Canadian airports beyond YYZ?

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Old Jan 24, 2019, 3:29 pm
  #46  
 
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Originally Posted by WaytoomuchEurope
You know infinitely more than I so I defer to you for an example when a customer who bought a Y or PY ticket then eUpped would feel entitled, assuming they had read the rules.
I'm an SE, and I feel entitled on my trips to Mexico. I know I'm not. I've read the rules, and my feelings did not change. I, personally, as a passenger, have zero confusion as to the rule; there is no situation I can envision I will ever be in the SSL under the current rules.
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Old Jan 24, 2019, 3:34 pm
  #47  
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Originally Posted by WaytoomuchEurope
@canadiancow respectfully, you bought a mistakenly released R fare from what I could gather, and R is specifically listed as exempt. I know you bought it realizing you likely wouldn’t have access so you won’t be bent of shape.

Fair points you’ve made about upfaring not getting access. I wouldn’t have thought of it and would likely be surprised when denied access.

You know infinitely more than I so I defer to you for an example when a customer who bought a Y or PY ticket then eUpped would feel entitled, assuming they had read the rules.
Not eUpgrades, but bid or LMU. Passengers don't know what JCDZPIR mean. If I'm a regular person, buy a Y ticket, then spend $1500 on a LMU, you're going to have a REALLY tough time telling me I'm not "paid business class".

But my point was more that the access requirements were described as being due to space constraints. If YVR does not have the same space constraints, there's a chance they could change. But I accept that having different requirements in different airports would be confusing.
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Old Jan 24, 2019, 3:40 pm
  #48  
 
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Originally Posted by canadiancow
Not eUpgrades, but bid or LMU. Passengers don't know what JCDZPIR mean. If I'm a regular person, buy a Y ticket, then spend $1500 on a LMU, you're going to have a REALLY tough time telling me I'm not "paid business class".

But my point was more that the access requirements were described as being due to space constraints. If YVR does not have the same space constraints, there's a chance they could change. But I accept that having different requirements in different airports would be confusing.
I honestly hope the rules are different, though I doubt they will be. I’m on an R/P/Z (all via eUp) ex YVR 90% of the time now and would appreciate the added niceties I hear of in the SSL.
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Old Jan 24, 2019, 4:20 pm
  #49  
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Originally Posted by WaytoomuchEurope


I honestly hope the rules are different, though I doubt they will be. I’m on an R/P/Z (all via eUp) ex YVR 90% of the time now and would appreciate the added niceties I hear of in the SSL.




I'll make this distinction, not to be pedantic, but for clarity especially when it comes to eUpping and the rules that go with it. I've made similar statements until I was corrected (and I'm thankful for the corrections from the members here).

Everything is R via eUp.

For Lat NA, it is based on Z>0 or R>0 and comes out of R regardless of R.
For Lat Int'l it is based on P>0 or R>0 and comes out of R regardless of R.

(but yeah, I get your gist )

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Old Jan 24, 2019, 5:15 pm
  #50  
 
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Originally Posted by yyznomad
I'll make this distinction, not to be pedantic, but for clarity especially when it comes to eUpping and the rules that go with it. I've made similar statements until I was corrected (and I'm thankful for the corrections from the members here).

Everything is R via eUp.

For Lat NA, it is based on Z>0 or R>0 and comes out of R regardless of R.
For Lat Int'l it is based on P>0 or R>0 and comes out of R regardless of R.

(but yeah, I get your gist )

Happy to add this to my daily growing list of information gleaned from you masters. Never hesitate to politely correct us doofuses. And here I thought I was smart knowing about the P/Z factor with eUps.
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Old Jan 24, 2019, 9:11 pm
  #51  
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Originally Posted by canadiancow
Not eUpgrades, but bid or LMU. Passengers don't know what JCDZPIR mean. If I'm a regular person, buy a Y ticket, then spend $1500 on a LMU, you're going to have a REALLY tough time telling me I'm not "paid business class".
.
What does LMU stand for? Last min upgrades, one would think is a easy term to understand that you didn’t pay business class fare, but upgraded a Y or PY fare.. If you don’t get J points, why would one think they bought a J fare ticket?
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Old Jan 24, 2019, 9:35 pm
  #52  
 
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Originally Posted by 5mm
What does LMU stand for? Last min upgrades, one would think is a easy term to understand that you didn’t pay business class fare, but upgraded a Y or PY fare.. If you don’t get J points, why would one think they bought a J fare ticket?
Oh I don’t know I can see where the confusion would lie even when the term maple leaf lounge is defined.

Especially given the empirical fact that peole do (apparently) turn up expecting to get in.



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Old Jan 24, 2019, 10:58 pm
  #53  
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Originally Posted by jc94


Oh I don’t know I can see where the confusion would lie even when the term maple leaf lounge is defined.

Especially given the empirical fact that peole do (apparently) turn up expecting to get in.




What confusion? Ad states MLL not SS. A lot of airlines have different lounges, why can’t Canadian’s figure this out.
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Old Jan 25, 2019, 1:19 am
  #54  
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Originally Posted by 5mm



What confusion? Ad states MLL not SS. A lot of airlines have different lounges, why can’t Canadian’s figure this out.
Are there any other airlines that would let you buy an upgrade to J but not let you in the lounge that "paid J" would have access to?
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Old Jan 25, 2019, 2:08 am
  #55  
 
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What about the guy who posted on the other thread that he and his friend were upgraded during a irop by the concierge and he was taken to the lounge? Or am I imagining that post?
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Old Jan 25, 2019, 5:14 am
  #56  
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Originally Posted by Wings100
What about the guy who posted on the other thread that he and his friend were upgraded during a irop by the concierge and he was taken to the lounge? Or am I imagining that post?
I don't recall seeing this. But that doesn't mean it didn't happen.
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Old Jan 25, 2019, 7:45 am
  #57  
 
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Originally Posted by yyznomad
I don't recall seeing this. But that doesn't mean it didn't happen.
I know of a few cases of eUpped passengers (on originally issued Flex fares) having been rebooked because of IRROPS ended up sitting in the SS. Actually - getting escorted to the SS by the concierge, after a BMW ride. So it does happen.
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Old Jan 25, 2019, 10:27 am
  #58  
 
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Originally Posted by jasdou
I know of a few cases of eUpped passengers (on originally issued Flex fares) having been rebooked because of IRROPS ended up sitting in the SS. Actually - getting escorted to the SS by the concierge, after a BMW ride. So it does happen.
I recall seeing this in the other SS thread
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Old Jan 25, 2019, 4:39 pm
  #59  
 
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Originally Posted by 5mm
What confusion? Ad states MLL not SS. A lot of airlines have different lounges, why can’t Canadian’s figure this out.
Put yourself in the shoes of an earlier, pre-FlyerTalk you. I bet if you're honest, you'll be able to see that the fare and access rules are filled with arcane gotchas that entrap even seasoned flyers. I'm not sure why you seem to feel that it's a Canadian issue; there are plenty of cases of frequent flyers expressing surprise at being turned away from a UA Polaris lounge, a LH Senator v Business lounge, or any number of F v J class lounges globally.

Originally Posted by canadiancow
But my point was more that the access requirements were described as being due to space constraints. If YVR does not have the same space constraints, there's a chance they could change.
I'm unfamiliar with the size of the YYZ Signature Suite, and if it's adequate for the number of users. But if, as people here have been insinuating, the YVR SS will be located in the upstairs of the existing Intl MLL, there will certainly be constraints in that small, triangular-shaped space. There isn't much room to expand either; on the other side of the walls are Transport Canada offices, storage rooms for a lot of duty-free booze and open air above the general passenger concourse.

Speaking of access...YVR is very committed to universal-access space within its buildings. Are there elevators that lead to that upper floor*, or just a switchback staircase? I believe tenant lease agreements include universal access requirements, and any addition/remodeling of a distinct SS could be interpreted as a separate lounge to the existing MLL.

There is an elevator that rises to the 4th-level floor (located just outside MLL lounge entrance), but it leads to a very long, drab plaster corridor before ending at the wall that borders the suggested SS area...not the sort of signature experience a Skytrax 4-star airline might hope for.

Last edited by CZAMFlyer; Jan 25, 2019 at 4:51 pm
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Old Jan 26, 2019, 9:16 am
  #60  
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Originally Posted by CZAMFlyer
Put yourself in the shoes of an earlier, pre-FlyerTalk you. I bet if you're honest, you'll be able to see that the fare and access rules are filled with arcane gotchas that entrap even seasoned flyers. I'm not sure why you seem to feel that it's a Canadian issue; there are plenty of cases of frequent flyers expressing surprise at being turned away from a UA Polaris lounge, a LH Senator v Business lounge, or any number of F v J class lounges globally.
.
You would be wrong. I had flown around 2 million miles before FT. When I started flying, AC Enroute lounges were all one. Then, in the late 80’s AC added a paid business class only lounge inside a few of their Enroute lounges. There were way less pax issues then and I didn’t find it confusing. This all ended when they renamed them to the MLL and the lounge all moved pasted security.
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