AIr Canada complaint mail
Feb 2, 2018 | 9:42 pm
#46
Original Poster
Join Date: Sep 2017
Location: Toronto,Ca
Programs: KE,OZ,JL,AC,SAS
Posts: 38
Feb 2, 2018 | 9:46 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 24,960
I think it's a bit more than that. " Your comments have been shared with our Management Team for their internal review" seems to mena they are looking into it. Not that they will get back to the poster, but perhaps that the information they received will be used internally. I don't think he can hope for more than that.
Feb 3, 2018 | 7:55 am
#48
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
So its probably like this....remember management team can be anyone from Supervisor/Manager and above.
manager/supervisor calls staff in.....
M - "You acting like a jerk?"
S - "...?"
M - "We gotta a complaint about you"
S- "That person can go screw themself"
M - "Stop being a d***h***. Im warning you"
S - "Whatever, slams door out"
Then anything with P-file warning would most likely go to the Union for grievance/appeal
Ahhh reminds me of the good old investigation days!
manager/supervisor calls staff in.....
M - "You acting like a jerk?"
S - "...?"
M - "We gotta a complaint about you"
S- "That person can go screw themself"
M - "Stop being a d***h***. Im warning you"
S - "Whatever, slams door out"
Then anything with P-file warning would most likely go to the Union for grievance/appeal
Ahhh reminds me of the good old investigation days!
I think it's a bit more than that. " Your comments have been shared with our Management Team for their internal review" seems to mena they are looking into it. Not that they will get back to the poster, but perhaps that the information they received will be used internally. I don't think he can hope for more than that.
Feb 3, 2018 | 8:54 pm
#49
Original Poster
Join Date: Sep 2017
Location: Toronto,Ca
Programs: KE,OZ,JL,AC,SAS
Posts: 38
I think it's a bit more than that. " Your comments have been shared with our Management Team for their internal review" seems to mena they are looking into it. Not that they will get back to the poster, but perhaps that the information they received will be used internally. I don't think he can hope for more than that.
Feb 3, 2018 | 9:09 pm
#50
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 24,960
You cannot expect more feedback. Starting with privacy issues. But I would bet that they use these internally.
True that unions join the process, which at some level is only fair. But still, it must mean something. People involved will end up with regrets at the very least.
True that unions join the process, which at some level is only fair. But still, it must mean something. People involved will end up with regrets at the very least.
Feb 4, 2018 | 11:01 am
#52
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
I find public shaming on FB and Twitter works best. They do have a person that will review n respond.
Feb 4, 2018 | 11:38 am
#53
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,387
Maybe I'm dense but I'm finding the original post a bit hard to parse. Can someone give a clear account of what happened?
From what I can gather...there was a long delay, the OP asked to be rerouted, AC refused and treated OP with indifference / disrespect / contempt (obviously a subjective account open to interpretation), and the OP felt slighted / insulted / assaulted.
Not trying to defend AC or suggest that this (assuming the account is accurate) is good customer service, but how is this unique from the countless suboptimal customer interactions AC (and other airlines) subject us to all the time?
From what I can gather...there was a long delay, the OP asked to be rerouted, AC refused and treated OP with indifference / disrespect / contempt (obviously a subjective account open to interpretation), and the OP felt slighted / insulted / assaulted.
Not trying to defend AC or suggest that this (assuming the account is accurate) is good customer service, but how is this unique from the countless suboptimal customer interactions AC (and other airlines) subject us to all the time?
