Originally Posted by
global_happy_traveller
Basically a '''ok we heard you, here's a discount code for your hassle, now get lost'
I think it's a bit more than that. " Your comments have been shared with our Management Team for their internal review" seems to mena they are looking into it. Not that they will get back to the poster, but perhaps that the information they received will be used internally. I don't think he can hope for more than that.