Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#61
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I expect that Aeroplan is working directly in RES III with logins and access control commensurate to their needs. They can likely pull up any AC PNR directly and can build AE itineraries. I think they are allocated pseudo-city QAE - -
So - on going to Amadeus, AE will also have all of their agents switch as well.
So - on going to Amadeus, AE will also have all of their agents switch as well.
Amadeus does have established web services components and APIs though that airlines can use (vs. Air Canada's current situation of having to develop everything "themselves").
Hopefully, they will also at some point start creating 'Shadow PNRs' in Amadeus for every PNR created in RES III, and even going backwards to older active PNRs. If there is a long enough lead time, there will be very little if any data to migrate at cutover.
One other thing that has been mentioned before but is an important point to re-emphasise is that Amadeus is designed as a 'community platform'. All airlines that use it as a reservation system essentially work in the same system, and if you have a PNR that involves multiple Amadeus-hosted airlines, all airlines work directly in the same PNR. Certain information may not be view-able or changeable by all airlines depending on who created the PNR etc, but there are no issues of out of sync data when there is not any data to sync. This is why the record locator is the same across Amadeus airlines. And if your travel agent also uses Amadeus as its GDS, the locator they gave you will also be the same as they will also work in the same PNR.
#62
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
IIRC, AC uses an Amadeus system to build/price tickets through its online platform. Basically they file their fares with Amadeus, and they take care of search and price.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.
#63
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
IIRC, AC uses an Amadeus system to build/price tickets through its online platform. Basically they file their fares with Amadeus, and they take care of search and price.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.
Received: from mail3.amadeus.net (82.150.225.79) by
[...]
SMTP Server id xxx.xxx.xxx.xxx via Frontend Transport; Mon, 4 Jun 2018 14:51:50
+0000
Received: from MUCEAP264 (unknown [171.17.134.1])
by mail3.amadeus.net (Postfix) with ESMTP id 83EFG553020
for <[email protected]>; Mon, 34 Jul 2018 17:51:49 +0000 (GMT)
Date: Mon, 34 Ju 2018 14:51:49 +0000
From: Air Canada <[email protected]>
To: <[email protected]>
Message-ID: <17326885902.3472.1517123819558.JavaMail.MUCEAP264 [email protected]>
Subject: Air Canada - 09 Sep: Calgary - Naples (Booking Reference: AAAAAA)
[...]
SMTP Server id xxx.xxx.xxx.xxx via Frontend Transport; Mon, 4 Jun 2018 14:51:50
+0000
Received: from MUCEAP264 (unknown [171.17.134.1])
by mail3.amadeus.net (Postfix) with ESMTP id 83EFG553020
for <[email protected]>; Mon, 34 Jul 2018 17:51:49 +0000 (GMT)
Date: Mon, 34 Ju 2018 14:51:49 +0000
From: Air Canada <[email protected]>
To: <[email protected]>
Message-ID: <17326885902.3472.1517123819558.JavaMail.MUCEAP264 [email protected]>
Subject: Air Canada - 09 Sep: Calgary - Naples (Booking Reference: AAAAAA)
Host does not resolve and route goes to Germany and then gets lost.
#64
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
But is the ticket platform really Amadeus? I know AC bought an Amadeus ticket changer to automate their ticket reprice-reissue as an add-on to resiii, but I didn't think the etkt issuance was also Amadeus. If it was AC wouldn't have needed to buy that special changer wouldn't they?
And isn't their platform also supported by Sabre (also why many travel agencies use AA in Canada)? I'm fairly certain the true AA GDS can issue its own tickets.
But yeah, talk about a tangent.
#65
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
More on transition, possibly folks who understand NDC can explain in lay terms for us.
https://www.sita.aero/pressroom/news...JzWlYydGd5QSJ9
Air Canada advances its product distribution capabilities with NDC exchange connection
ATPCO and SITA today announced that launch customer Air Canada processed its first NDC (New Distribution Capability) production transaction via NDC Exchange, a platform that simplifies the adoption of the International Air Transport Association’s (IATA) NDC standard.
https://www.sita.aero/pressroom/news...JzWlYydGd5QSJ9
Air Canada advances its product distribution capabilities with NDC exchange connection
ATPCO and SITA today announced that launch customer Air Canada processed its first NDC (New Distribution Capability) production transaction via NDC Exchange, a platform that simplifies the adoption of the International Air Transport Association’s (IATA) NDC standard.
Last edited by skybluesea; Aug 23, 2018 at 8:51 am Reason: italics
#66
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
More on transition, possibly folks who understand NDC can explain in lay terms for us.
ATPCO and SITA today announced that launch customer Air Canada processed its first NDC (New Distribution Capability) production transaction via NDC Exchange, a platform that simplifies the adoption of the International Air Transport Association’s (IATA) NDC standard.
ATPCO and SITA today announced that launch customer Air Canada processed its first NDC (New Distribution Capability) production transaction via NDC Exchange, a platform that simplifies the adoption of the International Air Transport Association’s (IATA) NDC standard.
But talk about BS...
new distribution ecosystem
#67
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
The NDC Standard enables the travel industry to transform the way air products are retailed to corporations, leisure and business travelers, by addressing the industry’s current distribution limitations:
- Product differentiation and time-to-market
- Access to full and rich air content
- Transparent shopping experience
#68
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
#69
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Many feel IATA's NDC standard is primarily a vehicle for dynamic pricing (or if you prefer, discriminatory pricing) and other potentially customer-unfriendly advancements.
I have no particular opinion on the matter but there is much debate on the topic, including some in the US Senate, if you care to Google it.
I have no particular opinion on the matter but there is much debate on the topic, including some in the US Senate, if you care to Google it.
#70
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Can anyone with information provide an update as to what the current progress of this project is? It is my understanding that they wanted this project (or at least the reservations system part) to be done by March 2019 with PNRs migrated over etc.
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
#71
Suspended
Join Date: May 2018
Location: ord
Programs: UA 1k SPG Platinum
Posts: 365
Can anyone with information provide an update as to what the current progress of this project is? It is my understanding that they wanted this project (or at least the reservations system part) to be done by March 2019 with PNRs migrated over etc.
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
#72
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Can anyone with information provide an update as to what the current progress of this project is? It is my understanding that they wanted this project (or at least the reservations system part) to be done by March 2019 with PNRs migrated over etc.
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
Completion dates for the following?
- Reservation staff training on Amadeus Reservation
- Migration of reservations system to Amadeus along with PNR migration
- Migration of Aeroplan reservations to Amadeus
- Airport check-in staff training on Amadeus Customer Management
- Migration of departure control system to Amadeus (schedule by station?)
- Migration of flight loading / balancing to Amadeus
#74
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232