Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Jan 9, 2020, 6:59 am
#1756
Join Date: Jan 2020
Posts: 66
Air Canada Reservation Name Incorrect
My family and I booked flights with Air Canada before the reservation system change and our names were fine. When i logged in to check our booking after the change over, our names are now like "FirstnameMRS Last name". Has anyone else experienced this and know if it will be a problem? Tried messaging them on Social media but no response.
Thanks!
Thanks!
Jan 9, 2020, 12:20 pm
#1758
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
My family and I booked flights with Air Canada before the reservation system change and our names were fine. When i logged in to check our booking after the change over, our names are now like "FirstnameMRS Last name". Has anyone else experienced this and know if it will be a problem? Tried messaging them on Social media but no response.
Thanks!
Thanks!
Jan 9, 2020, 2:15 pm
#1759
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 678
A few AP tickets of mine now show Ericmr W and checkmytrip.com will only take Ericmr, not Eric. when adding using the PNR.
Jan 9, 2020, 2:21 pm
#1760
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I should also add that I've had no issues post-migration with AP reward flights already flown... so perhaps you could be correct, but I certainly haven't had such issues.
Jan 9, 2020, 4:51 pm
#1761
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 678
Admittedly it is possible that my AP reservations weren't converted the same way during the sweep. I had all my pre-migration AP reservations' FFP changed to TK (AP# deleted on ticketing and SAX screens and TK# added in OAL info section) - it is possible that AC's IT team treated those as "3rd party agent bookings" instead of AP booking.
Jan 9, 2020, 4:57 pm
#1762
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 678
Booked a AC metal flight on UA stock ticket. On the record locator on AC's website it shows FLEX and G class, and it defaults the website to Japanese (why? I have never been there, nor do I speak Japanese).
When I go to select seats, it asks me to pay and there are no free seats (which there should be a on a flex ticket). I called in and they said they don't view the ticket as "flex" but rather as "-" yes you read that right. After an hour on the phone with an agent for a free seat I gave up, as she pointed me to call UA for a free seat assignment (we all know this won't help).
When I go to select seats, it asks me to pay and there are no free seats (which there should be a on a flex ticket). I called in and they said they don't view the ticket as "flex" but rather as "-" yes you read that right. After an hour on the phone with an agent for a free seat I gave up, as she pointed me to call UA for a free seat assignment (we all know this won't help).
Is it UA coded or AC coded? I never had luck choosing seats in advance when it is a UA codeshare. AC coded usually works tho except for occasional Express flights.
Jan 10, 2020, 6:11 am
#1764
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I was able to reach an agent on the E75K line in seconds last night at around 19:00 EST. Got a very helpful and knowledgeable agent who sorted out my situation within a few minutes. When we were done, I asked about how things were going with Amadeus. He seemed surprised that I was aware of it but commented that they were slowly working out the bugs and that things were looking much brighter now. There is hope.
Jan 10, 2020, 8:37 am
#1765
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Amadeus Amadeus, rock me Amadeus...Yankee booking a ticket at the airport
Hi,
Suffering as a no status Yankee .... can't get through to AC on the phone.
I need to buy a ticket for a family friend who is a minor to travel with us. The itinerary is Small Canadian airport - Big Canadian airport - Caribbean - Big Canadian airport - Small Caribbean airport.
The kid's mom acts wealthy. She can't be troubled to figure out how to book it. She outsourced this task to her travel agent who said AC would force the unaccompanied minor fee because we didn't give him the reservation number of our existing tickets to link to. (I would have had he called us, I just didn't want to email it to him). He said even if we had given it to him, he would have given up trying because of the wait time quoted as beyond an hour. So he told her to tell us to book the ticket and they would reimburse us.
So, given that I can't get through... let's say I drive to this Small Canadian airport... will the agents be able to book this for me?
What if I go to AC desk at my major US airport near me and figure out when the staff will actually be there at the counter... will they be able to book this for me?
Lastly, will there be an unaccompanied minor fee? I don't think there has been one in the past in this situation?
I'm also kind of irritated because when I originally wanted to book, the fare was much lower, but AC wouldn't take my call at all. What a disaster of airline service!
(yes i know i would be going above and beyond... but the kid is a good kid, and will make the dynamics and fun of the trip better for everyone)
Suffering as a no status Yankee .... can't get through to AC on the phone.
I need to buy a ticket for a family friend who is a minor to travel with us. The itinerary is Small Canadian airport - Big Canadian airport - Caribbean - Big Canadian airport - Small Caribbean airport.
The kid's mom acts wealthy. She can't be troubled to figure out how to book it. She outsourced this task to her travel agent who said AC would force the unaccompanied minor fee because we didn't give him the reservation number of our existing tickets to link to. (I would have had he called us, I just didn't want to email it to him). He said even if we had given it to him, he would have given up trying because of the wait time quoted as beyond an hour. So he told her to tell us to book the ticket and they would reimburse us.
So, given that I can't get through... let's say I drive to this Small Canadian airport... will the agents be able to book this for me?
What if I go to AC desk at my major US airport near me and figure out when the staff will actually be there at the counter... will they be able to book this for me?
Lastly, will there be an unaccompanied minor fee? I don't think there has been one in the past in this situation?
I'm also kind of irritated because when I originally wanted to book, the fare was much lower, but AC wouldn't take my call at all. What a disaster of airline service!
(yes i know i would be going above and beyond... but the kid is a good kid, and will make the dynamics and fun of the trip better for everyone)
Jan 10, 2020, 9:03 am
#1766
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Not sure how mny instances I have dealt with, where the agent did not know how to do simple things and had to ask for help. Just last night, for example, paying for an UM fee took half an hour on the phone. Silos...
Jan 10, 2020, 9:07 am
#1767
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
Jan 10, 2020, 9:26 am
#1768
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Likely not.
I dealt with Aeroplan yesterday, but the last step was to be done with AC. So they were transferring me. I asked if it would not be better that I call the priority line. They said, when transferring, "we have our priority line too." After five minutes waiting, I hiung up and called the SA line which answered right away...
I dealt with Aeroplan yesterday, but the last step was to be done with AC. So they were transferring me. I asked if it would not be better that I call the priority line. They said, when transferring, "we have our priority line too." After five minutes waiting, I hiung up and called the SA line which answered right away...
Jan 10, 2020, 10:41 am
#1769
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301