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E Upgrade Tool Not Working?

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Old Sep 5, 2017 | 7:00 pm
  #1  
YXEGeordie
Original Poster
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15 Years on Site
 
Join Date: May 2006
Programs: AC 75K
Posts: 336
E Upgrade Tool Not Working?
Hi Everyone

I can tick the box for the upgrade but it will not add them to the total so I can request the upgrade. It says upgrades are available. Anyone else having this issue. I have tried 3 different computers and 2 browsers.

Wait time for Reservations is 40 minutes!

Brutal

Anyone else in the same boat?
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Old Sep 7, 2017 | 8:43 am
  #2  
RocketG
15 Years on Site
 
Join Date: Nov 2008
Location: Nova Scotia, Canada
Programs: AC50K, Bonvoy LT-Plat/Titanium
Posts: 28
I am not sure if this will fix your problem but recently I had a similar issue, there was a drop down box as well where I had to select between "business" and "premium economy". Once I made my choice I could request the upgrade.

Good luck!
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Old Sep 7, 2017 | 10:27 am
  #3  
evochuck
 
Join Date: Jan 2016
Programs: AC SE100K, IHG Spire
Posts: 12
Something is definitely up with the tool, yesterday I received a waitlisted upgrade confirmation and it would not let me pick the seat I wanted, I had to call AC to have them select it for me.
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