Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Air Canada to Launch Its Own Loyalty Program in 2020

Register
Community
Wiki Posts
Today's Posts
Search
Old May 11, 2017, 3:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: yyznomad
Such that it is actually searchable text - one of the important changes to the Aeroplan program in 2019 for Super Elites:

New for Air Canada Altitude Super Elite 100K members: Complimentary changes and refunds
Beginning July 15, 2019, Air Canada Super Elite 100K members will no longer be charged a fee when they request a change to their Flight Reward booking. Additionally, these members will also no longer be charged a fee to refund their bookings. These fee waivers will apply to all bookings, including those made prior to the new policy coming into effect.

Read the below screenshots for the rest.

July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"

https://www.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_WEBUP31000285_2019_07 _15¤tLanguage=en




New chart with fees in this post

https://www.flyertalk.com/forum/31306687-post1334.html



Older news releases from 2017 below




Air Canada "What You Need to Know"

https://www.aircanada.com/ca/en/aco/...d-to-know.html

Air Canada Press Release May 11, 2017

http://aircanada.mediaroom.com/index.php?s=43&item=1135

Aeroplan News "To Our Valued Members" - May 11, 2017

https://www5.aeroplan.com/whats_new/...New_2017_05_09


Aeroplan & Air Canada update

We'd like to help our members understand the latest news about our partner, Air Canada.

https://www5.aeroplan.com/aircanada-...id=BAN30000311

From Aeroplan - UPDATE May 31, 2017

https://www5.aeroplan.com/aircanada-and-aeroplan-update.do


Aeroplan Saga Ends in a Long, Financial Detour:

https://www.theglobeandmail.com/repo...ticle35080509/



August 11 2017

"We're on solid ground so your plans can take flight."

https://www.aeroplan.com/program-updates.do?currentLanguage=en&cid=008692096

"Five things you need to know about your miles"

https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en


September 19, 2017 - Investor Day Presentation

https://www.aeroplan.com/five-things-about-your-miles.do?currentLanguage=en


//
Print Wikipost

Air Canada to Launch Its Own Loyalty Program in 2020

Thread Tools
 
Search this Thread
 
Old Oct 20, 2018, 12:27 pm
  #1201  
 
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Originally Posted by 24left
...and start-up costs of approximately $10 million related to Air Canada's new loyalty program scheduled to launch in 2020. "
The cost of a designing a new program name and logo and member cards.
PointWeasel is offline  
Reply
Old Oct 20, 2018, 2:06 pm
  #1202  
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Originally Posted by PointWeasel
The cost of a designing a new program name and logo and member cards.
Name is there already. Altitude. Although I personally would prefer Attitude.
Stranger is offline  
Reply
Old Oct 21, 2018, 5:15 pm
  #1203  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Not sure where to post this Bloomberg article. The first part talks about how about half of the world's airline catering just changed to a different company, and how profitable selling food can be relative to airline tickets, and that part of the article is quite interesting, especially who owns each of the catering companies and such.

But then this shift over to Air Canada and Aimia:


.

I suppose the writer may have thought this line connected the dots (in the article, not the quote)
"Investment bankers will no doubt be able to put together a strong pitch deck arguing that airlines should focus on their core businesses instead of getting caught up in ancillary services like food."

https://www.bloomberg.com/view/artic...-short-sighted
capedreamer likes this.
24left is offline  
Reply
Old Oct 21, 2018, 5:24 pm
  #1204  
 
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
Originally Posted by 24left
approximately $10 million related to Air Canada's new loyalty program scheduled to launch in 2020. "

So, does anyone know exactly what AC spent the $10 million on?
Tell them to call me. I'll do it for $9 million.

(And BTW, for $10 million they could hire close to 200 people to answer the phone.)
24left likes this.
Sopwith is offline  
Reply
Old Oct 21, 2018, 6:13 pm
  #1205  
 
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
Originally Posted by Sopwith
Tell them to call me. I'll do it for $9 million.

(And BTW, for $10 million they could hire close to 200 people to answer the phone.)
Might not be enough unless they do it in Moncton, def not Ontario.
Jumper Jack is offline  
Reply
Old Oct 21, 2018, 6:23 pm
  #1206  
 
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,400
Originally Posted by Sopwith
Tell them to call me. I'll do it for $9 million.

(And BTW, for $10 million they could hire close to 200 people to answer the phone.)
Really? Are phone people that cheap that they can get them for a fully burdened cost of $50k? That is depressing.
ridefar is offline  
Reply
Old Oct 21, 2018, 6:41 pm
  #1207  
 
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,953
Originally Posted by ridefar
Really? Are phone people that cheap that they can get them for a fully burdened cost of $50k? That is depressing.
Phone ppl is. But you prob need a Director to Manager Ratio of 1:4, then Manager to Agent Ratio of 1:15 at most. You are gonna need scheduling software, scheduling analysts etc.
So the management cost is gonna be >$2M on its own.

Assume its done in Moncton, you are looking at $40K a year at least per head with health,dental, employer taxes ($8M)
Building prob gonna cost $1M on its own per annum. $300-500K initial set up.
IT/Training/HR Support/Other benefits might cost another $1-2M (Likely another $1M for first year set up)

If it's really 200 ppl. Prob would cost 50% more than the quoted 10M figure. Per agent fully burdened cost is around 60-70K.

They are gonna need Bilingual agents in QC also, that's gonna cost more than 60K fully burdened cost per agent for sure.
Last edited by Jumper Jack; Oct 21, 2018 at 6:49 pm
Jumper Jack is offline  
Reply
Old Jan 6, 2019, 1:19 am
  #1208  
 
Join Date: Jan 2016
Posts: 3
With this being potentially the last year of Aeroplan and Air Canada, should we be looking to use all of our points this year? Or hope for some sort of carry-over to the new program at a similar redemption rate.
hands39 is offline  
Reply
Old Jan 6, 2019, 1:25 am
  #1209  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
They've already said they'll be transferred to the new program.

While redemption rates have not yet been publicized, I wouldn't expect many changes for the basic (i.e. non-minirtw) levels.
canadiancow is offline  
Reply
Old Jan 6, 2019, 6:28 am
  #1210  
 
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
Originally Posted by Jumper Jack
They are gonna need Bilingual agents in QC also, that's gonna cost more than 60K fully burdened cost per agent for sure.
Everyone in Moncton is bilingual - that's why companies set up there.
Low Roller is offline  
Reply
Old Jan 6, 2019, 8:12 am
  #1211  
 
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Originally Posted by canadiancow
They've already said they'll be transferred to the new program.

While redemption rates have not yet been publicized, I wouldn't expect many changes for the basic (i.e. non-minirtw) levels.
They didn't say the transfer will be 1 to 1. It could be 10000 aeropeso points to 1 Attitude point. At least they can say no devaluation in redemption rates.
yscleo is offline  
Reply
Old Jan 6, 2019, 10:50 am
  #1212  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Originally Posted by hands39
With this being potentially the last year of Aeroplan and Air Canada, should we be looking to use all of our points this year? Or hope for some sort of carry-over to the new program at a similar redemption rate.
I used to hoard points.

Even before the new program, devaluations have happened.

Now I redeem ASAP once I have enough points.
Diabeetus is offline  
Reply
Old Jan 8, 2019, 10:17 am
  #1213  
 
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
It occurs to me that we are accumulating for 2020 now and one would expect AC to have to announce firm details by Q3 at the latest.

I see no way this is happening for next year. Perhaps they have planned to simply formalize it in 2020 for rollout 2021?
WaytoomuchEurope is offline  
Reply
Old Jan 8, 2019, 10:24 am
  #1214  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Originally Posted by WaytoomuchEurope
I see no way this is happening for next year.
Why not? They have been working on it for two years already!
Plumber is offline  
Reply
Old Jan 8, 2019, 10:28 am
  #1215  
 
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Originally Posted by Plumber
Why not? They have been working on it for two years already!
That's a valid point. I have to stop looking at this as new. The question is, though, did AC have in its plans 2 years ago to purchase Aeroplan? Does that change the way they roll out their new FF program? Probably not. Disregard me. I'm an idiot.
Last edited by WaytoomuchEurope; Jan 8, 2019 at 10:44 am Reason: Replaced Aimia with Aeroplan
WaytoomuchEurope is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.