Missing miles request & technical difficulties
Jan 4, 2017 | 12:37 pm
#1
Original Poster
Join Date: Jan 2016
Posts: 41
Missing miles request & technical difficulties
For a few days now I've trying to request missing miles for an Austrian flight booked on a 014 ticket that I flew on Dec 18. Regardless of the browser (Firefox/Chrome/Internet Explorer), my request always end up with the following error message:
In red, I see this message:
Is this happening to others as well? I'm dreading to have to call them, not even sure phone agents can handle missing miles requests.
Your request could not be processed due to technical difficulties. Please resubmit the flights that appear in red below. We apologize for the inconvenience.
Your request could not be processed due to technical difficulties.
Jan 4, 2017 | 1:55 pm
#2
Original Poster
Join Date: Jan 2016
Posts: 41
I'm also getting error messages when logging into my Altitude account:
I guess the two are related, time will probably get this fixed, will try again later this week.
Due to technical difficulties we are unable to display the information on My Dashboard. Please also note that if you are trying to choose your Select Privileges, this function is also temporarily unavailable.
We thank you for your patience while we fix this issue and apologize for any inconvenience this may cause.
We thank you for your patience while we fix this issue and apologize for any inconvenience this may cause.
Jan 4, 2017 | 1:58 pm
#3
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
For a few days now I've trying to request missing miles for an Austrian flight booked on a 014 ticket that I flew on Dec 18. Regardless of the browser (Firefox/Chrome/Internet Explorer), my request always end up with the following error message:
In red, I see this message:
Is this happening to others as well? I'm dreading to have to call them, not even sure phone agents can handle missing miles requests.
In red, I see this message:
Is this happening to others as well? I'm dreading to have to call them, not even sure phone agents can handle missing miles requests.
Jan 6, 2017 | 10:16 am
#4
Original Poster
Join Date: Jan 2016
Posts: 41
I was trying just the normal way without the upload document procedure.
I just got off the phone with an agent, he actually made me press "Submit" 3 times with an empty form, and on the 3rd time I get a new dialog asking me to submit my documents. I uploaded a picture of my boarding pass and my email ticket confirmation and submitted successfully. Neat trick that will hopefully be useful to others.
Just waiting for it to be processed, the form says it can take up to 3 week longer than a normal submission.
I just got off the phone with an agent, he actually made me press "Submit" 3 times with an empty form, and on the 3rd time I get a new dialog asking me to submit my documents. I uploaded a picture of my boarding pass and my email ticket confirmation and submitted successfully. Neat trick that will hopefully be useful to others.
Just waiting for it to be processed, the form says it can take up to 3 week longer than a normal submission.
Jan 6, 2017 | 10:39 am
#5
Join Date: Nov 2012
Location: NYC
Programs: AC SE, Bonvoy Plat, Natl Exec
Posts: 2,344
I was trying just the normal way without the upload document procedure.
I just got off the phone with an agent, he actually made me press "Submit" 3 times with an empty form, and on the 3rd time I get a new dialog asking me to submit my documents. I uploaded a picture of my boarding pass and my email ticket confirmation and submitted successfully. Neat trick that will hopefully be useful to others.
Just waiting for it to be processed, the form says it can take up to 3 week longer than a normal submission.
I just got off the phone with an agent, he actually made me press "Submit" 3 times with an empty form, and on the 3rd time I get a new dialog asking me to submit my documents. I uploaded a picture of my boarding pass and my email ticket confirmation and submitted successfully. Neat trick that will hopefully be useful to others.
Just waiting for it to be processed, the form says it can take up to 3 week longer than a normal submission.
