FlyerTalk Forums - View Single Post - Missing miles request & technical difficulties

Jan 4, 2017 | 1:58 pm

#3

hydrogen

Join Date: Nov 2012

Location: NYC

Programs: AC SE, Bonvoy Plat, Natl Exec

Posts: 2,344

Quote:

Originally Posted by balexis

For a few days now I've trying to request missing miles for an Austrian flight booked on a 014 ticket that I flew on Dec 18. Regardless of the browser (Firefox/Chrome/Internet Explorer), my request always end up with the following error message:

In red, I see this message:

Is this happening to others as well? I'm dreading to have to call them, not even sure phone agents can handle missing miles requests.

Is this the option where you upload documents manually - if yes, then I've received the same error message. Called AE and they said they still received my retrocredit request.

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