AC lounge do gate upgrades and such?
#3
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, Bonvoy Platinum
Posts: 3,454
AC lounge do gate upgrades and such?
The concierges in YYZ in the lounge will interface with the gate on international flights and confirm upgrades from the lounge but they don't process them directly in my experience.
#4
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,733
However, I don't think they can actually process upgrades. I believe that's an automated process handled at the gate.
#5
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
They can see where you are on the upgrade list (they might even share the details), they can do seat assignments and they can print boarding passes. They've done a combination of all those for me on various occasions.
However, I don't think they can actually process upgrades. I believe that's an automated process handled at the gate.
However, I don't think they can actually process upgrades. I believe that's an automated process handled at the gate.
#6
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,721
#10
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
#11
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, Bonvoy Platinum
Posts: 3,454
AC lounge do gate upgrades and such?
The upgrade happens at the gate. The lounge can have visibility of the outcome by either confirming or printing out a new boarding pass.
#13
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,733
There's quite a bit of discussion in this thread:
http://www.flyertalk.com/forum/air-c...automated.html
http://www.flyertalk.com/forum/air-c...automated.html
#14
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,251
However these days, the concierges primary job seems to be as a call center agent, and so generally none of them are in the lounge anymore.
#15
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
There's quite a bit of discussion in this thread:
http://www.flyertalk.com/forum/air-c...automated.html
http://www.flyertalk.com/forum/air-c...automated.html