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AC lounge do gate upgrades and such?

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AC lounge do gate upgrades and such?

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Old Mar 3, 2016, 8:30 am
  #1  
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AC lounge do gate upgrades and such?
Can AC lounge desk do gate assignments like upgrade lists or seat assignments etc?
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Old Mar 3, 2016, 8:33 am
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In my experience, sometimes yes but sometimes they tell you to go to gate. Haven't tried for a long time.
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Old Mar 3, 2016, 8:37 am
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AC lounge do gate upgrades and such?
The concierges in YYZ in the lounge will interface with the gate on international flights and confirm upgrades from the lounge but they don't process them directly in my experience.
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Old Mar 3, 2016, 8:41 am
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Originally Posted by Erome
Can AC lounge desk do gate assignments like upgrade lists or seat assignments etc?
They can see where you are on the upgrade list (they might even share the details), they can do seat assignments and they can print boarding passes. They've done a combination of all those for me on various occasions.

However, I don't think they can actually process upgrades. I believe that's an automated process handled at the gate.
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Old Mar 3, 2016, 8:44 am
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Originally Posted by ffsim
They can see where you are on the upgrade list (they might even share the details), they can do seat assignments and they can print boarding passes. They've done a combination of all those for me on various occasions.

However, I don't think they can actually process upgrades. I believe that's an automated process handled at the gate.
You believe correctly. It's automated and done at the gate
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Old Mar 3, 2016, 9:04 am
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Originally Posted by superangrypenguin
You believe correctly. It's automated and done at the gate
You are correct. It's automated and done at the gate
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Old Mar 3, 2016, 9:10 am
  #7  
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I have had upgrade processed in YVR international lounge (once) but with automated gate upgrades, I don't think that would happen anymore.
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Old Mar 3, 2016, 9:56 am
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Originally Posted by Sean Peever
You are correct. It's automated and done at the gate
Fact. Upgrades are gate automated.
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Old Mar 3, 2016, 11:56 am
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Originally Posted by Diabeetus
Fact. Upgrades are gate automated.
Can someone clarify this for me please?
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Old Mar 3, 2016, 11:58 am
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Originally Posted by j_the_p
Can someone clarify this for me please?
The computer processes them and any changes by a human are audited.

That's my understanding of the system.
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Old Mar 3, 2016, 11:59 am
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AC lounge do gate upgrades and such?
The upgrade happens at the gate. The lounge can have visibility of the outcome by either confirming or printing out a new boarding pass.
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Old Mar 3, 2016, 12:02 pm
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Originally Posted by superangrypenguin
The computer processes them and any changes by a human are audited.

That's my understanding of the system.
So upgrades are automated?




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Old Mar 3, 2016, 12:03 pm
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Originally Posted by j_the_p
So upgrades are automated?




There's quite a bit of discussion in this thread:

http://www.flyertalk.com/forum/air-c...automated.html
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Old Mar 3, 2016, 12:03 pm
  #14  
 
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Originally Posted by superangrypenguin
The computer processes them and any changes by a human are audited.

That's my understanding of the system.
True ... but when there used to be concierges in the lounge, they could print out the new BP for you (after it had been processed by the system).

However these days, the concierges primary job seems to be as a call center agent, and so generally none of them are in the lounge anymore.
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Old Mar 3, 2016, 12:05 pm
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Originally Posted by ffsim
There's quite a bit of discussion in this thread:

http://www.flyertalk.com/forum/air-c...automated.html
Sarcasm detectors are mis-calibrated today.
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