Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Jan 27, 2016, 1:15 pm
#256
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
You assume that what you see now is the only part of the overall plan.
I can tell you that when I have a big task of 10,000 lines of code to write, I'll write a few hundred and get them checked into production as soon as possible, to keep all the changes "small" and easy to review/revert. If there's a big new feature, this may mean a lot of stuff goes in behind the scenes before anything user-facing can go out. But if a revamp of the UI is required for a new feature, that can go in on its own while the rest is being developed or tested.
I don't know what AC is doing here, but it's not reasonable to assume that this is "it".
I can tell you that when I have a big task of 10,000 lines of code to write, I'll write a few hundred and get them checked into production as soon as possible, to keep all the changes "small" and easy to review/revert. If there's a big new feature, this may mean a lot of stuff goes in behind the scenes before anything user-facing can go out. But if a revamp of the UI is required for a new feature, that can go in on its own while the rest is being developed or tested.
I don't know what AC is doing here, but it's not reasonable to assume that this is "it".
I know I know. I am absolutely not assuming that this is it.
Shame on me for using lines that don't come out well without the non-verbal!
I was actually hoping that someone was going to say "you missed on post xx that it was confirmed x y z features were coming".
But I guess this also shows how much I am NOT an IT guys.
I can relate to the "slow" development part. When every I ghetto-code stuff (aka script) I do it in parts as well because of the exact reason you mentioned (I learned the hard way that changing too many things at the same time can lead to a huge cluster-fromage of errors, that and "always back up your ....").
Crazy though how much stuff was able to break. I wonder why, and what is going on behind the scene.
I believe ANA changed their website recently, and it was just a matter of a couple of days before the whole thing was back to normal.
Jan 27, 2016, 9:34 pm
#257
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
I'm not happy with the new website either, however, I do wish to defend the use of bigger fonts. From my perspective, someone paid attention to demographics. The Canadian population is aging and along with that has come a very rapid deterioration in eyesight. The use of smaller screen devices such as smart phones doesn't help. My point here is that please do not be too harsh on the company for selecting bigger fonts as a majority of AC website users do have a vision impairment that can impact on the user experience. (Just like the general population.)
Jan 27, 2016, 9:42 pm
#258
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
I'm not happy with the new website either, however, I do wish to defend the use of bigger fonts. From my perspective, someone paid attention to demographics. The Canadian population is aging and along with that has come a very rapid deterioration in eyesight. The use of smaller screen devices such as smart phones doesn't help. My point here is that please do not be too harsh on the company for selecting bigger fonts as a majority of AC website users do have a vision impairment that can impact on the user experience. (Just like the general population.)
Jan 27, 2016, 9:58 pm
#259
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I'm not happy with the new website either, however, I do wish to defend the use of bigger fonts. From my perspective, someone paid attention to demographics. The Canadian population is aging and along with that has come a very rapid deterioration in eyesight. The use of smaller screen devices such as smart phones doesn't help. My point here is that please do not be too harsh on the company for selecting bigger fonts as a majority of AC website users do have a vision impairment that can impact on the user experience. (Just like the general population.)
Jan 27, 2016, 10:52 pm
#260
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
When I hear "software" I see this: https://www.youtube.com/watch?v=3mcl...outu.be&t=3m8s
Jan 28, 2016, 9:36 am
#261
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I'm not happy with the new website either, however, I do wish to defend the use of bigger fonts. From my perspective, someone paid attention to demographics. The Canadian population is aging and along with that has come a very rapid deterioration in eyesight. The use of smaller screen devices such as smart phones doesn't help. My point here is that please do not be too harsh on the company for selecting bigger fonts as a majority of AC website users do have a vision impairment that can impact on the user experience. (Just like the general population.)
Jan 28, 2016, 9:47 am
#262
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Advance Passenger Information
We are currently experiencing technical difficulties. Please try again later. If the problem persists, please take note of the error number and contact our Technical Support Desk.(APIS_GE)
We are currently experiencing technical difficulties. Please try again later. If the problem persists, please take note of the error number and contact our Technical Support Desk.(APIS_GE)
Jan 28, 2016, 10:25 am
#263
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Banner on the website:
"We are currently experiencing technical difficulties.
Reservations (online and call centres) are temporarily unavailable for bookings or making changes to reservations.
We apologize for any inconvenience this temporary interruption in service may cause."
Maybe the AC CIO should spend more time at her job rather than taking on positions such as a new member of the Board of the Ontario Teachers' Pension Plan.
"We are currently experiencing technical difficulties.
Reservations (online and call centres) are temporarily unavailable for bookings or making changes to reservations.
We apologize for any inconvenience this temporary interruption in service may cause."
Maybe the AC CIO should spend more time at her job rather than taking on positions such as a new member of the Board of the Ontario Teachers' Pension Plan.
Jan 28, 2016, 11:17 am
#265
Join Date: Nov 2012
Location: YYT
Programs: AC E35k, HHonors Silver
Posts: 743
Its contagious: "Booking on http://Aeroplan.com is currently unavailable. Please check back later. Thank you for your understanding."
Jan 28, 2016, 5:35 pm
#266
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Its contagious: "Booking on http://Aeroplan.com is currently unavailable. Please check back later. Thank you for your understanding."
Feb 1, 2016, 10:08 pm
#267
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Just like that, when did the website rollback?
What a farce. Sorry, I have to dump on AC for things, but this one takes the cake for the best IT fail.
What a farce... how can anyone give even constructive criticism of it and the series of events that ensued?
What a farce. Sorry, I have to dump on AC for things, but this one takes the cake for the best IT fail.
What a farce... how can anyone give even constructive criticism of it and the series of events that ensued?
Feb 1, 2016, 10:35 pm
#268
Join Date: Jan 2004
Programs: AC*E
Posts: 389
Feb 2, 2016, 1:01 am
#270
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347