Aeroplan not showing Air China award space
Nov 16, 2015, 5:36 pm
#1
Original Poster
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Aeroplan not showing Air China award space
Aeroplan website has a strange glitch. No Air China award space is currently shown in any class on any route. However, the calendar still shows yellow squares on dates when it's available, but does not show the actual flights. ANA shows them fine. Any idea what's going on? Are the flights bookable by phone?
Nov 16, 2015, 6:05 pm
#2
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Wow, just checked the same flights I booked two weeks ago (CTU-SHA-PVG-CTU) and I see the same as you - no Air China flights are showing.
I'm wondering if there is a big issue there; I redeemed my flights on Nov 5th, and noticed that 6 days later they had disappeared, and weren't even in the "Your Rewards" section.
When I called in, I was told that somehow all my Air China segments has disappeared and it was an empty unticketed PNR... although it still existed as a valid empty PNR. They had to manually re-add each segment, and re-sent it to ticketing.
Thankfully it does show as ticketed, now!
I'm wondering if there is a big issue there; I redeemed my flights on Nov 5th, and noticed that 6 days later they had disappeared, and weren't even in the "Your Rewards" section.
When I called in, I was told that somehow all my Air China segments has disappeared and it was an empty unticketed PNR... although it still existed as a valid empty PNR. They had to manually re-add each segment, and re-sent it to ticketing.
Thankfully it does show as ticketed, now!
Nov 16, 2015, 6:22 pm
#3
Join Date: Jan 2014
Location: YVR
Programs: E50K, *Gold, WS Gold,VIA Premier, VIPorter
Posts: 463
A year ago when booking online with AE for Air China, they had a hard time securing tickets. After a few weeks of dealing with this, AC ended up buying 2 Z fares on Air China. They said it was an ongoing problem due to the IT issues and ticketing requirements...
Nov 16, 2015, 6:29 pm
#4
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
Interesting - thanks for sharing your experiences. Now that I think about it, I haven't received the Aeroplan official confirmation. It's been about a week or so since I booked the flights.
Although, using checkmytrip site, or partner airlines (e.g., TG's site), it still shows.
Guess I'll call AP tomorrow.
Although, using checkmytrip site, or partner airlines (e.g., TG's site), it still shows.
Guess I'll call AP tomorrow.
Nov 16, 2015, 8:04 pm
#5
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
AE could probably solve this by shutting down their website for 5-7 hours each night for maint.......... oh wait they already try that.
Nov 16, 2015, 8:23 pm
#6
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
I'm sure they schedule the shutdown, realize it'll take them week to fix the issue instead of 5-7 hours, and just crack some beers.
Nov 17, 2015, 5:09 am
#7
Join Date: Sep 2013
Programs: AC SEMM DL DM
Posts: 393
AE seems to have some weird issues with CA ticketing.
A couple of months ago, I tried to book an itinerary that included CA PEK-SIN. It showed up okay online. Selected the flight. Wouldn't let me book.
Replace CA PEK-SIN with SQ PEK-SIN, and suddenly the button to book goes active again.
And then about a month ago, booked online (and then flew) an itinerary that includes CA SIN-PEK, no problems.
They never cease to find new says to boggle the mind.
A couple of months ago, I tried to book an itinerary that included CA PEK-SIN. It showed up okay online. Selected the flight. Wouldn't let me book.
Replace CA PEK-SIN with SQ PEK-SIN, and suddenly the button to book goes active again.
And then about a month ago, booked online (and then flew) an itinerary that includes CA SIN-PEK, no problems.
They never cease to find new says to boggle the mind.
Nov 17, 2015, 7:41 am
#8
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
This Air China issue has been an ongoing for over a year and not only with Aeroplan but with United as-well.
At one point last year... to prevent further problems, Air Canada removed all Air China award space from their systems for the time being. Sounds like that's happened again.
At one point last year... to prevent further problems, Air Canada removed all Air China award space from their systems for the time being. Sounds like that's happened again.
Nov 22, 2015, 10:35 pm
#11
Join Date: Mar 2013
Location: Seoul, South Korea
Programs: SPG Lifetime Gold, Hyatt Diamond.
Posts: 17
Cannot Redeem on Air China award flight
Hi.
I'd like to ask regarding cannot book CA(Air China) since I am stuck in the middle of booking my itinerary.
As we have known, Air China route had been removed on Aeroplan web.
When I do googling, I noticed It is not only my issue.
Although Someone said It can be booked by Call center, I failed to proceed it right before through service center.
Does anyone have in trouble with it?
I can certainly find out there is availability by ANA tool or United.com.
I was told Call center also cannot proceed if there is itinerary included at least one Air China route. Due to some techinical issue, Aeroplan Blocked it
I'd like to ask regarding cannot book CA(Air China) since I am stuck in the middle of booking my itinerary.
As we have known, Air China route had been removed on Aeroplan web.
When I do googling, I noticed It is not only my issue.
Although Someone said It can be booked by Call center, I failed to proceed it right before through service center.
Does anyone have in trouble with it?
I can certainly find out there is availability by ANA tool or United.com.
I was told Call center also cannot proceed if there is itinerary included at least one Air China route. Due to some techinical issue, Aeroplan Blocked it
Nov 23, 2015, 7:25 am
#13
Join Date: Mar 2013
Location: Seoul, South Korea
Programs: SPG Lifetime Gold, Hyatt Diamond.
Posts: 17
Yes. I tried yesterday.
The associate said she also cannot proceed itinerary included CA segment.
I am wondering is it only her mistake or real. though.
But I didn't call once again since the waiting time is so long.
The associate said she also cannot proceed itinerary included CA segment.
I am wondering is it only her mistake or real. though.
But I didn't call once again since the waiting time is so long.
Nov 23, 2015, 11:02 pm
#15
Join Date: Sep 2012
Location: YVR
Programs: AC SE100K, SPG Platinum, Cathay Pacific Gold, club carlson Gold, Le club Accor Platinum
Posts: 186