Question: The Various Methods of "Communicating" with Air Canada Reps - Your Experiences?
#2
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Join Date: Sep 2012
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I have found Twitter to be very useful for upcoming travel, promotions, etc.
I know there was a deaf FTer who used Twitter all the time to make seat changes or anything else that required a phone call. I've had good luck with them looking into issues of mine, and even making "one time exceptions" to help me out
I didn't know there was an online chat.
Fax is so outdated they just need to eliminate it. It's great that they support it, but I had to fax Aeroplan a document once. There was no email option. So annoying....
For email, are you referring to the SE address, or something else? I've only ever emailed aeroplan.documents, but that's the only way to deal with those issues.
Telephone has worked well for me for new bookings, existing reservations, changes, cancellations, refunds, etc.
I am not going anywhere near Facebook for communicating with them
Face to face is hit or miss. The times I've seen (in person) people get really frustrated are with questions like "Why didn't I get a new Elite card this year?" as if the MLL agent has any idea.
If you use the appropriate medium for your request, it's a lot less stressful
I know there was a deaf FTer who used Twitter all the time to make seat changes or anything else that required a phone call. I've had good luck with them looking into issues of mine, and even making "one time exceptions" to help me out
I didn't know there was an online chat.
Fax is so outdated they just need to eliminate it. It's great that they support it, but I had to fax Aeroplan a document once. There was no email option. So annoying....
For email, are you referring to the SE address, or something else? I've only ever emailed aeroplan.documents, but that's the only way to deal with those issues.
Telephone has worked well for me for new bookings, existing reservations, changes, cancellations, refunds, etc.
I am not going anywhere near Facebook for communicating with them
Face to face is hit or miss. The times I've seen (in person) people get really frustrated are with questions like "Why didn't I get a new Elite card this year?" as if the MLL agent has any idea.
If you use the appropriate medium for your request, it's a lot less stressful
#4
Join Date: Sep 2010
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Ditto. Used it only a couple of times, but responses were almost immediate.
I found the e-mail address to be very efficient for inquiries. Have turnaround times of well under 48 hours and always very knowledgeable responses.
I found the e-mail address to be very efficient for inquiries. Have turnaround times of well under 48 hours and always very knowledgeable responses.
#5
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#6
Join Date: Jul 2014
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I used on-line chat to track a lost bag about a year ago when I was till flying AC all the time. It worked very well. Resolved the issue in 20 minutes.
#7
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Went to school with one of them (just didn't know it at the time - different grades, but same school) I don't see how meeting them in person would change anything. They've both been very helpful! I think I have both of their #'s, I haven't called them yet though, and if I do, it's because I'm literally up poops creek with something
#8
Join Date: Sep 2010
Location: YYJ
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Had a major issue recently with Air India not crediting miles for a J ticket.
Called AP - superbly helpful agent. She said she would elevate it.
Called me back < 24 hours and said she learned that best approach would be to use the SE e-mail address.
Did so, had an acknowledgment < 24 hours and resolution in < 72.
Most efficient handling of this issue. Very impressed.
Called AP - superbly helpful agent. She said she would elevate it.
Called me back < 24 hours and said she learned that best approach would be to use the SE e-mail address.
Did so, had an acknowledgment < 24 hours and resolution in < 72.
Most efficient handling of this issue. Very impressed.
#9
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I'm sure they'd all love a call from me at 3am because I didn't get the beef. Or because I was hungover and missed my flight.
#10
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Because most of the interaction I've had could have been done over FT PMs, and I doubt I would have used any of their email addresses if they hadn't given me a card with it or asked me to email them.
I'm sure they'd all love a call from me at 3am because I didn't get the beef. Or because I was hungover and missed my flight.
I'm sure they'd all love a call from me at 3am because I didn't get the beef. Or because I was hungover and missed my flight.
#11
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#12
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#13
Join Date: Nov 2011
Location: CYYC
Programs: Aeroplan, Westjet
Posts: 182
AC has a number of ways you can communicate with them. I've used them all, sadly, which is a waste of my time and theirs. How many have you used? Please share your experiences.
Twitter
Facebook
- Not very useful. There's a lot of "We regret hearing of this." I've found that their first tactic is to try to ignore, then evade, then to finally ask you to DM them -- just so they can tell you they really can't help you.
- I haven't used this method, but it looks, erm, amusing.
#15
Join Date: Sep 2014
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I think Social Media communication has become a complete joke.
So many times I have faced customers saying "you better do X or I will take this to social media".
Please.
Also, as a manager in a company that had social media presence, I would receive emails from the SM department when .... hit the fan with my underlings. 95% of the time, it was exaggerated BS and the employee had actually followed protocols and government regulations.
What really sucks is for the 5% who actually have a legitimate concern.
But with 95% of the communication being crap from people looking to make a buck, I am not surprised some companies are just going F it, and only give a basic presence on SM.
So many times I have faced customers saying "you better do X or I will take this to social media".
Please.
Also, as a manager in a company that had social media presence, I would receive emails from the SM department when .... hit the fan with my underlings. 95% of the time, it was exaggerated BS and the employee had actually followed protocols and government regulations.
What really sucks is for the 5% who actually have a legitimate concern.
But with 95% of the communication being crap from people looking to make a buck, I am not surprised some companies are just going F it, and only give a basic presence on SM.