SD upgrades PAX after door close
Aug 30, 2015, 8:37 am
#76
Join Date: Nov 2012
Location: YOW
Posts: 1,024
Nothing cheapens the J cabin like filling it with AC staff, especially when they're clearly not supposed to be there (i.e. upgraded after take-off).
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
FWIW - If I saw a SE-MM being upgraded by the SD after the doors close, I wouldn't pay too much attention.
Aug 30, 2015, 1:50 pm
#77
Join Date: May 2004
Location: yyz
Programs: AC*SE 1MM. a bunch of hotel programs.
Posts: 1,592
The premise that it always must be an Employee....
Personally I cringe when Super Elite Million Milers are seated in the back when there is ample space in J, but these are the rules as mandated by Company policy, and I play by them. It's posts like these that prohibit people like myself from even contemplating and extending a discreet and appreciative one off gesture to a valued Customer.
Personally I cringe when Super Elite Million Milers are seated in the back when there is ample space in J, but these are the rules as mandated by Company policy, and I play by them. It's posts like these that prohibit people like myself from even contemplating and extending a discreet and appreciative one off gesture to a valued Customer.
I think its just good customer service. If this was logged and reason/name/AP number given, would it be allowed or the SD would get into trouble ?
Aug 30, 2015, 1:51 pm
#78
Join Date: Mar 2009
Programs: AC-SEMM, AA-Gold
Posts: 962
Maybe this issue needs a thread like they do with meals indicating:
Date, Flight, Seat # that psgrs were upgraded to
Perhaps this might help AC check out the circumstances
Date, Flight, Seat # that psgrs were upgraded to
Perhaps this might help AC check out the circumstances
Aug 30, 2015, 5:22 pm
#79
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
On any other aircraft, that might be inconsiderate. On the A330, that's a good use of space.
Aug 30, 2015, 6:18 pm
#80
Join Date: Nov 2006
Location: Vancouver, BC
Programs: Aeroplan 75K | Latitude Flight Pass junkie
Posts: 1,549
This has happened to me twice.
Once SFO/YVR...the door hadn't closed, but boarding was complete. The SD came back and asked me by name for an "in-house upgrade". He grabbed my bag from the overhead bin and brought me up front.
He told me all the SE and E on the entire flight had already been upgraded and he wanted to give me an opportunity as a Prestige to ride up front.
I posted this here when it happened, and most FAs that commented said that is was likely because the SD thought I was cute :-)
The second time was when YVR-KIX was still mainline and I did a mileage run with a fuel dump (so I paid less than $400). I was studying at the time, and had sparked a conversation with the SD. After the meal and the lights went out, he came and told me to move up to the front.
He even handwrote my name in on the manifest for some reason and introduced me to the FA running a very empty Exec First cabin. It was amazing.
Once SFO/YVR...the door hadn't closed, but boarding was complete. The SD came back and asked me by name for an "in-house upgrade". He grabbed my bag from the overhead bin and brought me up front.
He told me all the SE and E on the entire flight had already been upgraded and he wanted to give me an opportunity as a Prestige to ride up front.
I posted this here when it happened, and most FAs that commented said that is was likely because the SD thought I was cute :-)
The second time was when YVR-KIX was still mainline and I did a mileage run with a fuel dump (so I paid less than $400). I was studying at the time, and had sparked a conversation with the SD. After the meal and the lights went out, he came and told me to move up to the front.
He even handwrote my name in on the manifest for some reason and introduced me to the FA running a very empty Exec First cabin. It was amazing.
Aug 30, 2015, 8:02 pm
#81
Original Poster
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
This has happened to me twice.
Once SFO/YVR...the door hadn't closed, but boarding was complete. The SD came back and asked me by name for an "in-house upgrade". He grabbed my bag from the overhead bin and brought me up front.
He told me all the SE and E on the entire flight had already been upgraded and he wanted to give me an opportunity as a Prestige to ride up front.
I posted this here when it happened, and most FAs that commented said that is was likely because the SD thought I was cute :-)
The second time was when YVR-KIX was still mainline and I did a mileage run with a fuel dump (so I paid less than $400). I was studying at the time, and had sparked a conversation with the SD. After the meal and the lights went out, he came and told me to move up to the front.
He even handwrote my name in on the manifest for some reason and introduced me to the FA running a very empty Exec First cabin. It was amazing.
Once SFO/YVR...the door hadn't closed, but boarding was complete. The SD came back and asked me by name for an "in-house upgrade". He grabbed my bag from the overhead bin and brought me up front.
He told me all the SE and E on the entire flight had already been upgraded and he wanted to give me an opportunity as a Prestige to ride up front.
I posted this here when it happened, and most FAs that commented said that is was likely because the SD thought I was cute :-)
The second time was when YVR-KIX was still mainline and I did a mileage run with a fuel dump (so I paid less than $400). I was studying at the time, and had sparked a conversation with the SD. After the meal and the lights went out, he came and told me to move up to the front.
He even handwrote my name in on the manifest for some reason and introduced me to the FA running a very empty Exec First cabin. It was amazing.