SD upgrades PAX after door close
Aug 14, 2015, 8:13 pm
#1
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SD upgrades PAX after door close
Maybe a thread exists for this, could not find.
Just got off 1133. Prior to door close the male PAX in 4C chatted with the SD. About 20 min after takeoff a female PAX self-upgraded to 4A and was served as if she'd always been seated there.
I figured must be AC staff, but I figure against policy.
Just got off 1133. Prior to door close the male PAX in 4C chatted with the SD. About 20 min after takeoff a female PAX self-upgraded to 4A and was served as if she'd always been seated there.
I figured must be AC staff, but I figure against policy.
Aug 14, 2015, 8:14 pm
#2
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No real name tag on SD.
Aug 14, 2015, 8:15 pm
#3
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Clearly it was a weight and balance issue. 
Aug 14, 2015, 8:16 pm
#4
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Ben, if you're lurking...Dorian - I'd PM Ben about it to be frank. I'm sure it's against policy. The SD should be swatted on the head for this.
Aug 14, 2015, 8:16 pm
#5
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Aug 14, 2015, 8:16 pm
#6
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Maybe a thread exists for this, could not find.
Just got off 1133. Prior to door close the male PAX in 4C chatted with the SD. About 20 min after takeoff a female PAX self-upgraded to 4A and was served as if she'd always been seated there.
I figured must be AC staff, but I figure against policy.
Just got off 1133. Prior to door close the male PAX in 4C chatted with the SD. About 20 min after takeoff a female PAX self-upgraded to 4A and was served as if she'd always been seated there.
I figured must be AC staff, but I figure against policy.
Oh wait, maybe the self-upgrading pax was tops on the upgrade waitlist? I'm sure people will offer 1,001 devil's advocate nonsense here!
Aug 14, 2015, 8:17 pm
#7
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Aug 14, 2015, 8:18 pm
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Aug 14, 2015, 8:29 pm
#9
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Maybe the guy whipped out his credit card and paid the up-charge?
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
Aug 14, 2015, 8:34 pm
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Maybe the guy whipped out his credit card and paid the up-charge?
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
But the thing is, we have been given a hard line from AC about the "cheapening" of the J cabin (which I don't necessarily like, but I get it) and to see or hear of these things is a bit irking because of the "perception" of the seemingly free upgrade...
I just hope that there is a legit reason for this perceived freebie. You know, like the thread about the weight and balance upgrade - that was a legit reason and didn't turn out to be a freebie just coz.
Aug 14, 2015, 8:55 pm
#11
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I am so glad you brought this topic up....
Was on a flight last week where I experienced this too... Doors closed and then the SD brought two passengers from Y to J... One was clearly a FA, because she was chatting with the crew the whole time in the gallery. The others must have been the husband. I didn't think anything of it, other than a curiosity as to why 2 Y passengers were brought from Y to J after the door were closed.ot was a very empty flight in all classes.
What do you do in that situation? Report it and it's a "she said he said" situation. Who do you send the note for?
Was on a flight last week where I experienced this too... Doors closed and then the SD brought two passengers from Y to J... One was clearly a FA, because she was chatting with the crew the whole time in the gallery. The others must have been the husband. I didn't think anything of it, other than a curiosity as to why 2 Y passengers were brought from Y to J after the door were closed.ot was a very empty flight in all classes.
What do you do in that situation? Report it and it's a "she said he said" situation. Who do you send the note for?
Aug 14, 2015, 9:08 pm
#12
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The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
Aug 14, 2015, 9:35 pm
#13
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Maybe the guy whipped out his credit card and paid the up-charge?
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
The problem with 'complaining' to AC is that basically hearsay testimony from members of the public is useless in the discipline process. If its observed by a member of AC management, sure. Or a rank-and-file worker willing to put their name on a complaint. But short of filing the complaint, and maybe having a plains-clothes AC Corporate Security person audit the SD on future flights for a transgression that might not occur again, there's little that can be done.
I used to manage people in a unionized environment; these sorts of things, unless they're systemic and provable with hard evidence, are very hard to discipline for.
Aug 14, 2015, 9:36 pm
#14
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Aug 14, 2015, 9:39 pm
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