Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Total newbie to AC. Some probably dull questions...

Total newbie to AC. Some probably dull questions...

Old Jun 12, 15, 2:16 pm
  #1  
Original Poster
 
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 361
Total newbie to AC. Some probably dull questions...

Hello!
So I've just landed a job in Canada (from the UK here) and have had to make some last minute flights out there. I'm usually wedded to BA but they were simply double the price of AC! So I'm on AC and have signed up to Aeroplan. I have three probably very basic questions. They may well be answered somewhere here but quite a full search didn't yield results!

So first - I booked via Opodo as it was significantly cheaper but I now see (unlike BA I think) I can't manage my booking via the AC site. I'm keen to get a decent / pay for good seat on the way back. Any way to do this?

Second - I booked a one way flight on Opodo but I now see what it has done is actually book a return I guess in order to get the fare. Will I be penalised in any way for not using the return portion?

Third - is there any likelihood I will be able to pay to upgrade on the way home? Its an 8.40pm flight from YYZ to LHR, midweek.

Anyway, sorry for probably somewhat basic questions, hope you can forgive them!
williamn78 is offline  
Old Jun 12, 15, 2:22 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, Accor Plat, Marriott Gold, Carlson Gold, Hilton Gold
Posts: 21,054
1. Air Canada still doesnt have online seat selection, but they created this site on the side to deal with that
http://services.aircanada.com/Servic...method=english

2. No, just skip the return

3. Search this forum for LMU, and see pricing.
rankourabu is offline  
Old Jun 12, 15, 2:44 pm
  #3  
 
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,711
Originally Posted by williamn78 View Post
Hello!
So I've just landed a job in Canada (from the UK here) and have had to make some last minute flights out there. I'm usually wedded to BA but they were simply double the price of AC! So I'm on AC and have signed up to Aeroplan. I have three probably very basic questions. They may well be answered somewhere here but quite a full search didn't yield results!

So first - I booked via Opodo as it was significantly cheaper but I now see (unlike BA I think) I can't manage my booking via the AC site. I'm keen to get a decent / pay for good seat on the way back. Any way to do this?

Second - I booked a one way flight on Opodo but I now see what it has done is actually book a return I guess in order to get the fare. Will I be penalised in any way for not using the return portion?

Third - is there any likelihood I will be able to pay to upgrade on the way home? Its an 8.40pm flight from YYZ to LHR, midweek.

Anyway, sorry for probably somewhat basic questions, hope you can forgive them!
What rankoraubu said.
For 1, you can ask Opodo for your AC booking ref number and call AC for seat selection or use the link. If you call, the wait times may be long.
For 3, you can call AC and ask them to upg your fare to business. They may refuse and ask you to go back to your TA. If so, call back and you may get another agent willing to upg. If you OLCI and there are available biz seats, you may be offered a LMU.
vernonc is offline  
Old Jun 12, 15, 2:52 pm
  #4  
A FlyerTalk Posting Legend and Moderator: Air Canada Aeroplan, Canada & Manufactured Spending
 
Join Date: May 2002
Location: YEG
Posts: 49,287
Welcome to FT.

BTW "LMU" meaning Last Minute Upgrade
tcook052 is offline  
Old Jun 12, 15, 3:48 pm
  #5  
Original Poster
 
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 361
Thanks everyone much appreciated. Interested to see how AC is transatlantic, only ever flown BA before.
williamn78 is offline  
Old Jun 12, 15, 4:31 pm
  #6  
formerly with Air Canada
 
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,752
Originally Posted by vernonc View Post
What rankoraubu said.
For 1, you can ask Opodo for your AC booking ref number and call AC for seat selection or use the link. If you call, the wait times may be long.
For 3, you can call AC and ask them to upg your fare to business. They may refuse and ask you to go back to your TA. If so, call back and you may get another agent willing to upg. If you OLCI and there are available biz seats, you may be offered a LMU.
1. You can also drop me a line with you AC PNR or flight number/date and I can see if I can assist. (also vernonc the wait times are much better now )

3. True - if you purchased from a TA (which Opodo is) sometimes our hands may be tied. Like others have mentioned depending on a variety of factors, you may be offered an LMU when checking in for your flight, but unfortunately no way to guarantee or predict at this point in time.
Ben Lipsey is offline  
Old Jun 12, 15, 5:17 pm
  #7  
Original Poster
 
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 361
Thanks Bem - really appreciate that but have already sorted out my seat. Will cross my fingers and toes re the LMU thing.
williamn78 is offline  
Old Jun 12, 15, 6:53 pm
  #8  
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE, SPG PLAT, National Executive
Posts: 1,522
You may not earn full aeroplan credit on your ticket though.
mendy7511 is offline  
Old Jun 13, 15, 8:44 am
  #9  
 
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,221
Originally Posted by williamn78 View Post
Hello!
So I've just landed a job in Canada (from the UK here) and have had to make some last minute flights out there. I'm usually wedded to BA but they were simply double the price of AC! So I'm on AC and have signed up to Aeroplan. I have three probably very basic questions. They may well be answered somewhere here but quite a full search didn't yield results!

So first - I booked via Opodo as it was significantly cheaper but I now see (unlike BA I think) I can't manage my booking via the AC site. I'm keen to get a decent / pay for good seat on the way back. Any way to do this?

Second - I booked a one way flight on Opodo but I now see what it has done is actually book a return I guess in order to get the fare. Will I be penalised in any way for not using the return portion?

Third - is there any likelihood I will be able to pay to upgrade on the way home? Its an 8.40pm flight from YYZ to LHR, midweek.

Anyway, sorry for probably somewhat basic questions, hope you can forgive them!
Hold on...I have follow up questions...

ALL THESE BRITISH PEOPLE COMING TO OUR COUNTRY STEALING OUR JOBS, WE SHOULD BUILD A FENCE

I'm a bit confused by your post though. You can call AC and manage your booking there, the OTA thing yes does limit your ability to changes seats and such online, but you also may have bought a codeshare. When I buy on expedia I can still go on AC and change seats, sometimes it requires me to call though since it might not recognize my status. So you can always call them, select a seat (use seatguru to check what you'd like) then they'll tell you the cost, if there is one, AC has lots of "decent" seats that are free to chose.

You say you got a return fare, but then you say you'll be flying home. Does that mean you tried to buy 2 one-way tickets and ended up getting a return and a 1 way? Or did you actually JUST get a return ticket. Your next question messed me up on that.

EX: If you for some reason have LHR-YYZ-YYC-YYZ-LHR and you skip YYZ-YYC-YYZ, you'll lose the ticket. So be VERY careful and specific as to what you've done here.

If you bought LHR-YYZ-LHR then fly back as planned, and yes you can often upgrade but the prices are insane especially if you have a low fare class, which you likely do. If it's available it'll be offered at check-in (online included).
drvannostren is offline  
Old Jun 13, 15, 8:54 am
  #10  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, Accor Plat, Marriott Gold, Carlson Gold, Hilton Gold
Posts: 21,054
Originally Posted by drvannostren View Post
When I buy on expedia I can still go on AC and change seats.
You cannot select seats on tickets no bought directly from AC.
They had it COMING SOON for a long time, over 3 years ago - but it never came.
http://www.flyertalk.com/forum/air-c...anada-com.html

The only option is to call (and be on hold for who knows how long) or use the patchwork alternate site referenced above
rankourabu is offline  
Old Jun 13, 15, 10:45 am
  #11  
 
Join Date: Mar 2014
Programs: AC*P25
Posts: 416
Originally Posted by rankourabu View Post
You cannot select seats on tickets no bought directly from AC.
They had it COMING SOON for a long time, over 3 years ago - but it never came.
http://www.flyertalk.com/forum/air-c...anada-com.html

The only option is to call (and be on hold for who knows how long) or use the patchwork alternate site referenced above
Does HRG count as a TA? I successfully manage seat selection for HRG tickets on AC.

https://services.aircanada.com/Servi...method=english
i59bravo is offline  
Old Jun 13, 15, 11:13 am
  #12  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, Accor Plat, Marriott Gold, Carlson Gold, Hilton Gold
Posts: 21,054
Originally Posted by i59bravo View Post
Does HRG count as a TA? I successfully manage seat selection for HRG tickets on AC.

https://services.aircanada.com/Servi...method=english
sorry, that is not managing seat selection on AC.

Thats a backdoor site, because they couldnt handle seat selection under Manage My Booking on aircanada.com
rankourabu is offline  
Old Jun 13, 15, 12:02 pm
  #13  
 
Join Date: Dec 2000
Location: YYZ
Programs: Presto
Posts: 632
Originally Posted by Ben Lipsey View Post
also vernonc the wait times are much better now
Argree ^... less than 2 minutes in the kettle queue today. And the agent was very thorough; double checking to make sure my 'On My Way' purchase covered my connecting flights.
NoahVail is offline  
Old Jun 13, 15, 12:18 pm
  #14  
 
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,221
Ok it might not be under Manage my booking, but it works, so what's the difference? The only problem I have with that backdoor thing is it never recognizes status, so I call the SE line and bypass the payment. If I'm picking a standard seat I just do it through there.
drvannostren is offline  
Old Jun 13, 15, 12:59 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 22,276
Originally Posted by rankourabu View Post
You cannot select seats on tickets no bought directly from AC.
Sometimes you can. Or not. So proper statement would be "you may not be able to select..."
Stranger is offline  

Thread Tools
Search this Thread
Search Engine: