AC Code of Conduct: Selling Practices
Apr 1, 2015 | 10:55 am
#1
Original Poster
Suspended
Join Date: Dec 2010
Posts: 4,153
AC Code of Conduct: Selling Practices
I wonder what people's opinions are about AC's own Code about selling practices, namely:
Selling our Products and Services
Our customers trust us to provide quality products and services, and be accurate when discussing our advantages and benefits. To maintain that trust:
we offer customers only those services which we are allowed to provide, either alone or through contract with an alliance partner or agent
we sell only those products and services our customers desire
we promote our products and services truthfully
we allow partners to ask the right questions about their competitive choices
we always act in a courteous, friendly and constructive manner when dealing with customers
Selling our Products and Services
Our customers trust us to provide quality products and services, and be accurate when discussing our advantages and benefits. To maintain that trust:
we offer customers only those services which we are allowed to provide, either alone or through contract with an alliance partner or agent
we sell only those products and services our customers desire
we promote our products and services truthfully
we allow partners to ask the right questions about their competitive choices
we always act in a courteous, friendly and constructive manner when dealing with customers
Apr 1, 2015 | 11:07 am
#2
In Memoriam
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,873
They're just necessary documents companies need to have, nothing to take too seriously.
Not that I think AC is any worse than its competitors, I just don't believe in most of those statements.
Last edited by Jasper2009; Apr 1, 2015 at 11:13 am
Apr 1, 2015 | 11:14 am
#3
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,044
(Admittedly that "code" is a nice exercise in fiction.)
