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-   -   AC Code of Conduct: Selling Practices (https://www.flyertalk.com/forum/air-canada-aeroplan/1668809-ac-code-conduct-selling-practices.html)

FlyerTalker683455 Apr 1, 2015 10:55 am

AC Code of Conduct: Selling Practices
 
I wonder what people's opinions are about AC's own Code about selling practices, namely:

Selling our Products and Services
Our customers trust us to provide quality products and services, and be accurate when discussing our advantages and benefits. To maintain that trust:
• we offer customers only those services which we are allowed to provide, either alone or through contract with an alliance partner or agent
• we sell only those products and services our customers desire
• we promote our products and services truthfully
• we allow partners to ask the right questions about their competitive choices
• we always act in a courteous, friendly and constructive manner when dealing with customers

Jasper2009 Apr 1, 2015 11:07 am


Originally Posted by Allvest (Post 24600714)
I wonder what people's opinions are about AC's own Code about selling practices, namely:

My opinion about AC's code is identical with my opinion on >95% of other companies' codes (ethics code, code of conduct etc.):

They're just necessary documents companies need to have, nothing to take too seriously.

Not that I think AC is any worse than its competitors, I just don't believe in most of those statements.

Stranger Apr 1, 2015 11:14 am


Originally Posted by Jasper2009 (Post 24600788)
My opinion about AC's code is identical with my opinion on >95% of other companies' codes (ethics code, code of conduct etc.):

They're complete baloney.

Not that I think AC is any worse than its competitors, I just don't believe in most of those statements.

Not sure there are many competitors indulging in flagrant and presumably deliberate violations of the commercial code though.

(Admittedly that "code" is a nice exercise in fiction.)


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