+1000

I counted easily a dozen of them sweeping, wiping, picking up dishes.
They had the coolest carpet thing, like a lint roller on a long broomstick.
I assumed that this was better than a loud vacuum while there were guests in the lounge.


Let's compare. HND washroom, where not a finger print was to be seen on a single surface, not a drop of water, pristine.....and MLL YYZ TB. The sign was there for a month and desk ladies said they'd requested repairs but no one showed up.


http://s12.postimg.cc/ynjzv6xtp/image.png

http://s11.postimg.cc/y5nxcp58z/image.png

This is like comparing apples to oranges.

Some brat here (that I really wanted to punch for being a nuisance) in the HND NH lounge spilled his drink all over his couch, the table next to him, and all over the carpet in front of him. As soon as that happened, a lounge attendant was right on top of it speaking into her earpiece thingie asking for resources to assist in the cleanup. Within a minute one of the cleaning guys was here to wipe everything down, remove stains, and dry the area.

In the YYZ Int'l MLL the contract staff will simply slap a sign saying not to sit there and then take another hour to casually clean it up in a half-@s$ed manner.

Main reason I started that thread on changing AC culture. A customer shouldn't care that it's some contract staff that works for AC/MLL. The service level of AC is just not acceptable if it chooses to compete with 5* international airlines, which it is trying to do. Comparing oneself to UA - fine, no problem, AC comes out ahead. But where AC is trying to go? I dunno, I think it's a stretch.

I just saw this.

https://www.youtube.com/watch?v=gfEv8X4RCIo

Decent video. Lot of heart strings being pulled.

The feels are strong.

Better than these CX videos:
https://www.youtube.com/watch?v=OYTtJKoQa9o
https://www.youtube.com/watch?v=eQjCGjUkkIg

Edit: Maybe that's what ol' Ben meant by cheapening the product??

LOL. :D:D:D

Is it just me or have AC phone res agents been more competent/friendly? I've called into the E75K line which is served by regular agents. Much more friendly and competent. Is it just me?

Paging yyznomad
 

Please advise when you have surfaced.
Have ANA noodle updates for you.
And photos!!!!

Ugh. I couldn't find them last time. Where are they exactly?

I will be back there in 10 days...!

I'm here! :D

Are they the black squid ink noodles?

YYZ International MLL - Men's Bathroom Sink STILL NOT WORKING AFTER TWO MONTHS
 

I am in the YYZ International MLL almost every week - sometimes twice a week.

The men's bathroom has a sink (the furthest one from the entrance) that has not worked (the faucet) in at least two months and I brought this to the attention of the lounge staff twice already in the last month.

Last night I used the men's lav again, and that faucet still doesn't work.
That sink is dry and the same grit and hair has been lying in it for the last forever! The kicker is that there has never been a sign indicating that it is not working!

Also, quite often the soap dispensers on the other sinks are empty and I have to use the next one.

If this was Japan it would've been fixed before anyone noticed, and it would've been done with sincere apologies and a massive bow and remorse.

I'm taking bets on when that sink will be fixed.

(yeah, first world problems but hey, at least get it right, OK? TWO MONTHS is pretty pathetic)


PERHAPS THIS DESERVES ITS OWN THREAD?

Ah, there you are
 

Just woke up. I seem to be lost in the time zone shift. :D
Will post photos as soon as I get them organized in "themes"

Just take the photo I posted upthread from the other MLL bathroom sink.:D

We could all say "first world problems", but I think it is about service ethics, promises and follow up/ delivery.

I arrive at ANA lounge NRT. Just after BP scanned, I want to make sure wifi works on my phone. Desk person shows me the steps to login in. Wifi isn't working. She says, "Come, wifi works better inside lounge". We go to main area and it quickly pops up. I thank her for her help, she thanks me and bows.

I do NOT expect anyone to bow in Canada. Or in a MLL.:D

In the YVR Int'l MLL: Wifi doesn't work (as I reported Monday in the MLL thread). I could see people getting frustrated while losing their connections or unable to login. A few went to the desk and the concierge said "Yes, we know. We don't know when it will be fixed". It was not her fault. The wifi was not working when I was last in the YVR Dom or the YYZ Int'l.

To me, these things are about not just the lack of proper service which Air Canada, the MLLs and Datavalet all promise to provide to all of us who can use the lounge. It appears that it's not important enough for anyone to make a firm commitment to either bring it up to modern and high-functioning standards, or bring in the local airport wifi with guaranteed connections and speed.

Just sayin.....

ANA NRT #5 Satellite location

In the area when you enter, there is a concierge desk, the first buffet area and the seating with the great windows.
Walk down the hall, and there is the second seating area and another buffet station with the sake display.

http://s8.postimg.cc/sdc3lbzrp/image.png

Yum!

http://s24.postimg.cc/hbg8w5nnp/image.png

http://s29.postimg.cc/w2eqycps7/image.png


This great condiment display is in the buffet in the second eating area at the back. Brilliant way to serve soy sauce. No messy plastic packets. (I don't remember if HND's second buffet area in the back had a similar set-up, but they certainly had all the same foods and desserts. And drinks.

http://s24.postimg.cc/ywlkh1pfp/image.png

http://s15.postimg.cc/mt5340m4b/image.png


Ah, the Noodle Bar

http://s22.postimg.cc/jio5uts2p/image.png

http://s16.postimg.cc/u29z4gzlx/image.png


http://s11.postimg.cc/iyid7ll03/image.png

http://s15.postimg.cc/5inv3h98b/image.png


Mini-sandwiches and desserts. (The single-serve Lindt chocolates are in containers in the chilled area)

http://s15.postimg.cc/qzuix3b3v/image.png

http://s11.postimg.cc/6remq1f2r/image.png

FYI, all the lines are served by "regular agents" :p