Missing segments (not miles)
Dec 6, 2014 | 5:02 pm
#1
Original Poster
Join Date: Jan 2010
Location: YVR
Posts: 2,175
Missing segments (not miles)
Just wondering what the experience was out there for fixing missing segments?
I got the miles fixed ages ago (it was for flights in January), and noticed that in fixing the miles they dropped segments, but figured maybe it'd be okay and by year end I'd have flown enough not to push the matter.
Plans changed and now I need those segments to maintain status for next year - do I contact AE or AC in this case??
I got the miles fixed ages ago (it was for flights in January), and noticed that in fixing the miles they dropped segments, but figured maybe it'd be okay and by year end I'd have flown enough not to push the matter.
Plans changed and now I need those segments to maintain status for next year - do I contact AE or AC in this case??
Dec 22, 2014 | 7:25 am
#4
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,748
AP process time for missing flight credits
The latest "word" from AP is that requests for missing credits will be reviewed within 60 business days:
ALL email requests will be reviewed within 60 business days. Please note it may take up to 8-10 additional weeks for the mileage credit to appear in your account as some partner airlines require time to validate the mileage request.
Sounds like they are so backed up its taking 6 months to process requests!
ALL email requests will be reviewed within 60 business days. Please note it may take up to 8-10 additional weeks for the mileage credit to appear in your account as some partner airlines require time to validate the mileage request.
Sounds like they are so backed up its taking 6 months to process requests!
Dec 22, 2014 | 8:07 am
#5
Join Date: Nov 2013
Location: YOW
Programs: AC SE, Marriott Platinum
Posts: 404
Processing time has been brutal - I've been waiting on a Miles/ Segment correction since early October - AE response is "its been escalated with AC". Since I have no confidence they were going to work it out anytime soon, I flew an extra segment on my last trip from LGA rather than taking the direct so that I'm not relying on that missing segment to hit 75k.
Dec 22, 2014 | 10:05 am
#6
Original Poster
Join Date: Jan 2010
Location: YVR
Posts: 2,175
When I called the Aeroplan # on the back of my Altitude card in early December, I was told that at the end of December a "manual" count would be done on segments flown and any error would be rectified then.
I am not exactly confident in this process, but that's the only answer I got, so I'll wait until mid-January before trying to push the issue further.
I am not exactly confident in this process, but that's the only answer I got, so I'll wait until mid-January before trying to push the issue further.