Air Canada rouge Flight Report and Feedback Thread
#166
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,586
YUL to VCE (August 26)
Duly noted that most of the flight reports posted above have to with Rouge premium class experience! Mine (below) is for Y service...........
Last month, I took AC Rouge YUL-VCE and was pleasantly surprised:
- bulkhead seating was surprisingly comfortable (alberit no reclining).
- flight was not full so room to stretch out,
- blanket and pillow were complimentary, as was dinner and pre arrival snack,
- flight was on time! (a first since we had two long delays to from HNL a few years ago!).
My experience was so positive I am rethinking my opposition to Rouge!
ps cooleddie, what does this have to do with AC Rouge??
Last month, I took AC Rouge YUL-VCE and was pleasantly surprised:
- bulkhead seating was surprisingly comfortable (alberit no reclining).
- flight was not full so room to stretch out,
- blanket and pillow were complimentary, as was dinner and pre arrival snack,
- flight was on time! (a first since we had two long delays to from HNL a few years ago!).
My experience was so positive I am rethinking my opposition to Rouge!
ps cooleddie, what does this have to do with AC Rouge??
#167
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,211
Cabin crew was woefully young/inexperienced. 3 months out of school. Our FA happened to be so slow and clumbsy, spilled a container of apple juice on a friend, ice on us ,walked down aise forgetting what he was looking for (ipad) numerous times. took 60min to start drink service another 40 min to slowly get from row 1 of our aisle to row 4 (yes, only 12 drinks!). No drink offerer the last 2hrs of flight. He aspires to he an international service director soon.. Good to have hopes!
AC deadheads the return flight and cabin crew on these 5-6hr rouge flights (avoids hotel nd overnight). So I exect today's crew back to YYZ may be a bit tired.
Last edited by expert7700; Sep 1, 2019 at 8:39 am
#168
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,344
I flew YYZ-POS 5hrs Premium Rouge on Friday and am flying BGI-YYZ today. Keep your expectations low and you will be fine.
Cabin crew was woefully young/inexperienced. 3 months out of school. Our FA happened to be so slow and clumbsy, spilled a container of apple juice on a friend, ice on us ,walked down aise forgetting what he was looking for (ipad) numerous times. took 60min to start drink service another 40 min to slowly get from row 1 of our aisle to row 4 (yes, only 12 drinks!). No drink offerer the last 2hrs of flight. He aspires to he an international service director soon.. Good to have hopes!
AC deadheads the return flight and cabin crew on these 5-6hr rouge flights (avoids hotel nd overnight). So I exect today's crew back to YYZ may be a bit tired.
Cabin crew was woefully young/inexperienced. 3 months out of school. Our FA happened to be so slow and clumbsy, spilled a container of apple juice on a friend, ice on us ,walked down aise forgetting what he was looking for (ipad) numerous times. took 60min to start drink service another 40 min to slowly get from row 1 of our aisle to row 4 (yes, only 12 drinks!). No drink offerer the last 2hrs of flight. He aspires to he an international service director soon.. Good to have hopes!
AC deadheads the return flight and cabin crew on these 5-6hr rouge flights (avoids hotel nd overnight). So I exect today's crew back to YYZ may be a bit tired.
Wow, good to know - Thank you for sharing
I guess I will just have to be pro-active and hurry the service a bit, lol
#169
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
No, but it's Premium Long Haul, so gets better meals vs. the typical AC long haul spec.
#170
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,369
One of the reasons the rouge catering is not the same is because there are stipulations in the FA collective bargaining agreement that the premium rouge service can not exceed the standard of international premium economy.
#171
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,211
Here is a quick review of BGI-YYZ yesterday (on narrowbody A319M):
The rouge plane cabin looked flawless, as did the FA . She did an absolutely wonderful job, has been with Rouge since they started 6 years ago. She works 2days on and takes Mon-Fri off to be with family! The difference in passenger experience was night and day. Drinks out 30min after takeoff, constantly refilled, and attention to detail. She left snacks out with a please help yourself note which didn't happen on the YYZ-POS. No bread rolls with meals, but perhaps due to the double catering in YYZ the bread would have gotten even less edible and require payment of more chipped tooth claims.
The YYZ-POS was more of a crew shuttle with the turnaround crew in uniform taking up most of the 767 bin space with huge bags. The BGI-YYZ flight uses the SAME crew for the immediate turn. I was told it was legal by exactly 5 minutes (13hr55min block turnaround, the crew is only allowed 14h)!! The 767 plane takes longer to deplane/turnaround which would make the difference and require two crews.
The rouge plane cabin looked flawless, as did the FA . She did an absolutely wonderful job, has been with Rouge since they started 6 years ago. She works 2days on and takes Mon-Fri off to be with family! The difference in passenger experience was night and day. Drinks out 30min after takeoff, constantly refilled, and attention to detail. She left snacks out with a please help yourself note which didn't happen on the YYZ-POS. No bread rolls with meals, but perhaps due to the double catering in YYZ the bread would have gotten even less edible and require payment of more chipped tooth claims.
The YYZ-POS was more of a crew shuttle with the turnaround crew in uniform taking up most of the 767 bin space with huge bags. The BGI-YYZ flight uses the SAME crew for the immediate turn. I was told it was legal by exactly 5 minutes (13hr55min block turnaround, the crew is only allowed 14h)!! The 767 plane takes longer to deplane/turnaround which would make the difference and require two crews.
#172
Join Date: May 2014
Posts: 319
I was just checking some flights and I see Rouge still seems to be using the A321 with all economy seating on some routes. I presume these are some of the ex-WOW aircraft they received last winter/spring. I’m starting to suspect that they will leave these in all-economy format for the future....
#173
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,580
I was just checking some flights and I see Rouge still seems to be using the A321 with all economy seating on some routes. I presume these are some of the ex-WOW aircraft they received last winter/spring. I’m starting to suspect that they will leave these in all-economy format for the future....
#176
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 146
#177
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,843
I recently flew Rouge for the first time on the LAS-YYZ redeye in Premium Rouge on a 321. I was appalled at how bad it was - poor legroom in Row 1, dirty plane, and very poor service (lousy attitude, no PDB, no blanket, had to ask multiple times to get my jacket hung up, no bottles of water distributed, no drinks offered in the morning before landing). Okay, maybe I should've done a bit of research on what I was getting myself into, but it's a disgrace they call that product J.
I commented somewhat recently I'd rather fly a Rouge 319 over a Jazz Q400. I take that back and apologize for not having any idea what I was talking about.
I commented somewhat recently I'd rather fly a Rouge 319 over a Jazz Q400. I take that back and apologize for not having any idea what I was talking about.
#178
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,835
So Dan did a Premium Rouge flight review, YYZ-YVR in a 767:
Spoiler alert: It is everything we've come to expect ... no overhead space in the '80s bins, no leg room in the bulkhead, cheap amenities, frozen fruit with the meal, etc.
Spoiler alert: It is everything we've come to expect ... no overhead space in the '80s bins, no leg room in the bulkhead, cheap amenities, frozen fruit with the meal, etc.
#179
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,359
So Dan did a Premium Rouge flight review, YYZ-YVR in a 767: https://www.youtube.com/watch?v=ZWj7fVioRs0
Spoiler alert: It is everything we've come to expect ... no overhead space in the '80s bins, no leg room in the bulkhead, cheap amenities, frozen fruit with the meal, etc.
Spoiler alert: It is everything we've come to expect ... no overhead space in the '80s bins, no leg room in the bulkhead, cheap amenities, frozen fruit with the meal, etc.
Looking at the food pics made me feel ill. So unappetizing. Regrettably, I have several ACr flights coming up.