Antonio8069

Duly noted that most of the flight reports posted above have to with Rouge premium class experience! Mine (below) is for Y service...........
Last month, I took AC Rouge YUL-VCE and was pleasantly surprised:
- bulkhead seating was surprisingly comfortable (alberit no reclining).
- flight was not full so room to stretch out,
- blanket and pillow were complimentary, as was dinner and pre arrival snack,
- flight was on time! (a first since we had two long delays to from HNL a few years ago!).
My experience was so positive I am rethinking my opposition to Rouge!

ps cooleddie, what does this have to do with AC Rouge??

expert7700

I flew YYZ-POS 5hrs Premium Rouge on Friday and am flying BGI-YYZ today. Keep your expectations low and you will be fine.

Cabin crew was woefully young/inexperienced. 3 months out of school. Our FA happened to be so slow and clumbsy, spilled a container of apple juice on a friend, ice on us ,walked down aise forgetting what he was looking for (ipad) numerous times. took 60min to start drink service another 40 min to slowly get from row 1 of our aisle to row 4 (yes, only 12 drinks!). No drink offerer the last 2hrs of flight. He aspires to he an international service director soon.. Good to have hopes!

AC deadheads the return flight and cabin crew on these 5-6hr rouge flights (avoids hotel nd overnight). So I exect today's crew back to YYZ may be a bit tired.

HerpaYvr

Wow, good to know - Thank you for sharing

I guess I will just have to be pro-active and hurry the service a bit, lol

gcashin

YYZ-YYC is a Premium Long Haul Route, so it gets upgraded food. The food on rouge on rouge is identical to AC's food on non-premium routes. Most business travel routes with high yields are Premium Long Haul; the most common premium routes are YYZ/YUL/YOW-YYC/YEG/YVR/SFO/LAX

YYZ-YYC is only Signature Class when it's a widebody. For Narrowbody, it is Premium Long Haul, so it still gets 4 meal choices. But when they substitute rouge on the route, they only offer the rouge spec, despite it being a Premium Long Haul Route, so if you get a rouge flight on that route, it's only 2 meal choices. So while rouge is in the mix, there are 3 possible meal standards on YYZ-YYC.

No, but it's Premium Long Haul, so gets better meals vs. the typical AC long haul spec.

ChrisA330

expert7700

Here is a quick review of BGI-YYZ yesterday (on narrowbody A319M):

The rouge plane cabin looked flawless, as did the FA . She did an absolutely wonderful job, has been with Rouge since they started 6 years ago. She works 2days on and takes Mon-Fri off to be with family! The difference in passenger experience was night and day. Drinks out 30min after takeoff, constantly refilled, and attention to detail. She left snacks out with a please help yourself note which didn't happen on the YYZ-POS. No bread rolls with meals, but perhaps due to the double catering in YYZ the bread would have gotten even less edible and require payment of more chipped tooth claims.

The YYZ-POS was more of a crew shuttle with the turnaround crew in uniform taking up most of the 767 bin space with huge bags. The BGI-YYZ flight uses the SAME crew for the immediate turn. I was told it was legal by exactly 5 minutes (13hr55min block turnaround, the crew is only allowed 14h)!! The 767 plane takes longer to deplane/turnaround which would make the difference and require two crews.

Genetk44

RangerNS

They may not have the hanger space or operational slots to touch them until the MAX situation gets straightened out, but there are enough FFs on any route that a place to burn eups is always good.

Agosti

I was in Rouge's all-Y A321 the other day and the seat pitch was quite good for me (I'm 6'). Almost felt like I was on a wrong plane.

Genetk44

Agosti

Just FYI, I was in 14D.
I now notice it is probably a preferred seat with extra pitch. My booking was made from Lifemiles and apparently it gave me some extra perks (two checked bags) and I could choose this seat for free.

Santander

I recently flew Rouge for the first time on the LAS-YYZ redeye in Premium Rouge on a 321. I was appalled at how bad it was - poor legroom in Row 1, dirty plane, and very poor service (lousy attitude, no PDB, no blanket, had to ask multiple times to get my jacket hung up, no bottles of water distributed, no drinks offered in the morning before landing). Okay, maybe I should've done a bit of research on what I was getting myself into, but it's a disgrace they call that product J.

I commented somewhat recently I'd rather fly a Rouge 319 over a Jazz Q400. I take that back and apologize for not having any idea what I was talking about.

RatherBeInYOW

So Dan did a Premium Rouge flight review, YYZ-YVR in a 767:
Spoiler alert: It is everything we've come to expect ... no overhead space in the '80s bins, no leg room in the bulkhead, cheap amenities, frozen fruit with the meal, etc.

Bartolo

He captured the experience pretty well. However, at least in my experience, Signature Service does cost more. Last time I checked it was $300 more per NA sector. I almost always ask for a blanket and have never been charged. That seemed very odd. Alas, did not appear to have a kit kat. He should write in about that.

Looking at the food pics made me feel ill. So unappetizing. Regrettably, I have several ACr flights coming up.

cooleddie

Here you go

https://youtu.be/ZWj7fVioRs0