Aeroplan Contact phone numbers useless
May 19, 2014, 7:53 am
#1
Original Poster
Join Date: Sep 2008
Programs: aeroplan
Posts: 280
Aeroplan Contact phone numbers useless
Spent hours today trying to contact aeroplan numbers in Hongkong, Tokyo, Mexico and finally UK. All not in use!. I am in Thailand and needed to change Aeroplan ticket. Hongkong "number no longer in service", Tokyo rang busy,Mexico which is advertised as 24 hours a day on the Aeroplan website, now only open less than 12 hours. and UK "number has changed" and new number bounced me to Canada, saying office is now closed!
They talk big about customer service, and can't even keep their contact information current!!
They talk big about customer service, and can't even keep their contact information current!!
May 19, 2014, 8:12 pm
#3
Join Date: Mar 2007
Posts: 4,784
Spent hours today trying to contact aeroplan numbers in Hongkong, Tokyo, Mexico and finally UK. All not in use!. I am in Thailand and needed to change Aeroplan ticket. Hongkong "number no longer in service", Tokyo rang busy,Mexico which is advertised as 24 hours a day on the Aeroplan website, now only open less than 12 hours. and UK "number has changed" and new number bounced me to Canada, saying office is now closed!
They talk big about customer service, and can't even keep their contact information current!!
They talk big about customer service, and can't even keep their contact information current!!
https://www4.aeroplan.com/help/contact_us.do
Canada, United States & the Caribbean* 1-800-361-5373 7:00 a.m. to midnight ET
ADDITIONAL & INTERNATIONAL CONTACTS:
United Kingdom 0800 756 3865 7:00 a.m. to midnight ET (Eastern Time US & Canada)
France
(0.15€/mn, taxes included, when call is made from a land line) 0825 882 883 9:30 a.m. to 6:00 p.m. Mon-Fri
Germany 069 27 11 51 51 9:00 a.m. to 6:00 p.m. Mon-Fri
Mexico 52 55 9138 0280 open 24 hours 7 days/week
Japan 0570-014787/81-43359300 9:00 a.m. to 5:00 p.m. Mon-Fri
Hong Kong 852.2867.8111 9:00 a.m. to 5:30 p.m. Mon-Fri
All other areas** 1-514-395-0300 7:00 a.m. to midnight ET
Services for the hearing impaired – Canada & United States
Services for the hearing impaired – all other areas 1-800-957-7439
1-514-205-7273
ADDITIONAL & INTERNATIONAL CONTACTS:
United Kingdom 0800 756 3865 7:00 a.m. to midnight ET (Eastern Time US & Canada)
France
(0.15€/mn, taxes included, when call is made from a land line) 0825 882 883 9:30 a.m. to 6:00 p.m. Mon-Fri
Germany 069 27 11 51 51 9:00 a.m. to 6:00 p.m. Mon-Fri
Mexico 52 55 9138 0280 open 24 hours 7 days/week
Japan 0570-014787/81-43359300 9:00 a.m. to 5:00 p.m. Mon-Fri
Hong Kong 852.2867.8111 9:00 a.m. to 5:30 p.m. Mon-Fri
All other areas** 1-514-395-0300 7:00 a.m. to midnight ET
Services for the hearing impaired – Canada & United States
Services for the hearing impaired – all other areas 1-800-957-7439
1-514-205-7273
May 20, 2014, 9:11 pm
#5
Join Date: May 2011
Location: NYC
Programs: UA 1K, AS MVP Gold, TK *Gold, HHonors Gold, SPG Plat, Marriott Plat, Hyatt Diamond
Posts: 570
I am trying to make a change for a flight tomorrow. Same issue as the OP. US/Canada numbers are perpetually busy. Mexico has me on hold but I think they said earlier in the call that they are now closed.. I don't recall and am afraid to hang up 
. UK doesn't work.
Any tips on how to get in touch w/these guys?! Need to change an award flight for tomorrow and my desired flight just opened up.
Thanks,
. UK doesn't work.Any tips on how to get in touch w/these guys?! Need to change an award flight for tomorrow and my desired flight just opened up.
Thanks,
You called the phone #'s on this page?
https://www4.aeroplan.com/help/contact_us.do
FYI - HKG can't make complicated changes, e.g. changing a Reward routing significantly. They can make simple or COS changes
https://www4.aeroplan.com/help/contact_us.do
FYI - HKG can't make complicated changes, e.g. changing a Reward routing significantly. They can make simple or COS changes
Oct 15, 2014, 3:21 am
#6
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Wanted to make some changes to an award ticket (class of service)... I'm an early riser to thought I would see what my options are at 5 AM
- Mexico- not 24 hours, opens at 6AM
- UK- hours are based on EST???
- Japan/HK- both closed at the time
- Got through to Germany but then they told me class of service has to go through the N. American Aeroplan office...
Oh well...
FDW
- Mexico- not 24 hours, opens at 6AM
- UK- hours are based on EST???
- Japan/HK- both closed at the time
- Got through to Germany but then they told me class of service has to go through the N. American Aeroplan office...
Oh well...
FDW