Originally Posted by
exbrit
Spent hours today trying to contact aeroplan numbers in Hongkong, Tokyo, Mexico and finally UK. All not in use!. I am in Thailand and needed to change Aeroplan ticket. Hongkong "number no longer in service", Tokyo rang busy,Mexico which is advertised as 24 hours a day on the Aeroplan website, now only open less than 12 hours. and UK "number has changed" and new number bounced me to Canada, saying office is now closed!
They talk big about customer service, and can't even keep their contact information current!!
You called the phone #'s on this page?
https://www4.aeroplan.com/help/contact_us.do
Canada, United States & the Caribbean* 1-800-361-5373 7:00 a.m. to midnight ET
ADDITIONAL & INTERNATIONAL CONTACTS:
United Kingdom 0800 756 3865 7:00 a.m. to midnight ET (Eastern Time US & Canada)
France
(0.15€/mn, taxes included, when call is made from a land line) 0825 882 883 9:30 a.m. to 6:00 p.m. Mon-Fri
Germany 069 27 11 51 51 9:00 a.m. to 6:00 p.m. Mon-Fri
Mexico 52 55 9138 0280 open 24 hours 7 days/week
Japan 0570-014787/81-43359300 9:00 a.m. to 5:00 p.m. Mon-Fri
Hong Kong 852.2867.8111 9:00 a.m. to 5:30 p.m. Mon-Fri
All other areas** 1-514-395-0300 7:00 a.m. to midnight ET
Services for the hearing impaired – Canada & United States
Services for the hearing impaired – all other areas 1-800-957-7439
1-514-205-7273
FYI - HKG can't make complicated changes, e.g. changing a Reward routing significantly. They can make simple or COS changes