AC Presence on FT
Dec 13, 2015, 11:33 am
#1951
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No, it was brought up by extremely angry penguin who asserted (and supported)the paternalistic, parochial,notion that no negative comments should be allowed on flyertalk. Which would amount to censorship and contrary to the liberal democratic values of FT. I just called them out on her/his anti democratic thesis.
I'm not sure how many times I need to say this.
Don't attack the messenger. @:-)
When Altitude 2015 was announced, I was very vocal as we all know about the changes and expressed my sincere anger/displeasure at the changes. However, I chose to not attack Ben.
There's a saying in life. If you don't have anything nice to say, don't say it. If you choose to do otherwise, I have certain words that I have in mind to describe that behavior, but it's certainly not respectful.
I love how at Dos, those that are disrespectful on this board act in a completely different manner than in real life.
(I'm not saying you're one of them as I've never met you in real life), I'm just saying.
It's basic manners to me.
Dec 13, 2015, 11:42 am
#1952
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Good thing FT disagrees with your anti democratic view. But what is highly ironic, is such democracy allows you to freely express that view, while you would not want to extend the same freedoms to others.
Dec 13, 2015, 11:57 am
#1953
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.
I think you have an incredible difficult time discerning between criticism attacking your ideas (which is the case). Than the person (which you seem to construe when you find your ideas difficult to defend).
Coincidentally, the Bens had a similar problem.
I think you have an incredible difficult time discerning between criticism attacking your ideas (which is the case). Than the person (which you seem to construe when you find your ideas difficult to defend).
Coincidentally, the Bens had a similar problem.
Dec 13, 2015, 1:04 pm
#1954
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Not just any old screw.
A fun and profitable way to screw the airlines.
I like to think of it as returning the favour.
Originally Posted by superangrypenguin
I do know that the Bens really tried to go above and beyond for a FTer who constantly berated them. If it were me, I would have told that customer to go.....themself. While you bring up Virgin, need I remind you, bashing Air Canada is a national sport - from FT to the papers to real life.
In my humble opinion, it was very very rare that they talked down to one's customers. You are, obviously, entitled to your beliefs, but in my opinion, for every post that Ben made, he got attacked by the same 7? or so posters.
What is it they say? Don't shoot the messenger? @:-)
If the goal of some on here was to detract value from fellow FTers by having the Bens leave, congrats, well done.
I don't think the AC staff will ever come back. Too bad for new FTers who didn't have a chance to meet them and to build a professional relationship with them outside of FT.
I remember a post on here where it was referring to FT as a place to learn how to screw the airlines. Well, with that sort of mentality, why are we surprised?
In my humble opinion, it was very very rare that they talked down to one's customers. You are, obviously, entitled to your beliefs, but in my opinion, for every post that Ben made, he got attacked by the same 7? or so posters.
What is it they say? Don't shoot the messenger? @:-)
If the goal of some on here was to detract value from fellow FTers by having the Bens leave, congrats, well done.
I don't think the AC staff will ever come back. Too bad for new FTers who didn't have a chance to meet them and to build a professional relationship with them outside of FT.
I remember a post on here where it was referring to FT as a place to learn how to screw the airlines. Well, with that sort of mentality, why are we surprised?
A fun and profitable way to screw the airlines.
I like to think of it as returning the favour.
Dec 13, 2015, 1:23 pm
#1955
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If anyone has an issue with something AC rolls out, it is well within their prerogative to share that feeling of discontent. There is no reason to be rude though.
"Hey Ben, that change sucked. You suck, AC sucks, and you should be fired. Oh and please get the hell out of my board with your AC propaganda".
That's rude.
Alternatively, one can simply say "Hey Ben, that change sucked and it pisses me off."
See the difference? This thread has caused me to roll my eyes so many times.
Anyways, agree to disagree?
Dec 13, 2015, 1:29 pm
#1956
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Ben was personally attacked. I believe we all agree that it is okay to argue or debate ideas. That is healthy. There were people attacking Ben's integrity and stating that he should be fired. Those comments don't reasonably appear to qualify as healthy debate.
Dec 13, 2015, 1:45 pm
#1957
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Dec 13, 2015, 8:23 pm
#1958
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Dec 13, 2015, 9:21 pm
#1960
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Dec 13, 2015, 11:40 pm
#1962
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In my case, it's an apparently-unpopular habit of posting TV-friendly words blacked out with asterisks, but several FT regulars have been getting this for several reasons.
Meanwhile, people who have friendly disagreements at DOs, grinning the whole time, once back online, swiftly return to "your ignorance is stunning, and you smell terrible too".
To bring us back on-topic, I guess my point here is, why would AC representatives bother spending time with a group of people who seem to get along great in real life but seem to enjoy tearing each other to shreds online?
Dec 14, 2015, 6:00 am
#1963
Formerly known as tireman77
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FT is a social media. Don't kid ourselves, their presence here was never to socialize with us but was rather part of the calculated business benefit to the company. And that is fine, but I still believe their contribution should be evident in the company's customer service processes. That way all the folks flying on AC can have the benefit of issues' resolutions rather than a privileged view that post here.
I disagree. This is not a form of media. Media is a form of collective broadcasting of information. From dictonary.com: the means of communication, as radio and television, newspapers, and magazines, that reach or influence people widely:
This is basically a virtual public meeting place, like a bar or park square, where people collect to discuss.
Their inclusion is not welcomed by a bunch of people who do not want them here. And thus, thus cannot be a part of a customer service process. One cannot choose to apply a method when convient.
Dec 14, 2015, 6:09 am
#1964
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On a related note, contrary to many peoples' beliefs, customers do not have an inherent respect from a company just because they have purchased a product/service. The purchase gives the customer a basic level of service and pleasantness. If the customer does not respect the company, then why would the company reciprocate?
Maybe a bunch of people should consider that when they are not getting service to their liking? Ask yourselves: Am I respecting the person who is providing this service?
Dec 14, 2015, 8:51 am
#1965
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Social media are computer-mediated tools that allow people to create, share, or exchange information, career interests, ideas, and pictures/videos in virtual communities and networks.
Welcome to the world where the customer is Queen. And legacy organizations are no longer in control.
Last edited by kwflyer; Dec 14, 2015 at 9:15 am