AC Presence on FT
Jul 4, 2015, 10:54 am
#1696
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
You are dead wrong. I see no unreasonably entitled customers on this board. Only passionately engaged fans, some of whom have strayed a bit out of frustration but are still engaged.
AC may believe your false impressions at their own peril.
AC is ignoring some very high powered social media advice here and insulting the absolute creme de la creme of their fan club. All of us, AC "advocates" and AC "haters" are here because we have an emotional attachment to the AC brand. This is something money just can't buy and as pointed out far more eloquently than I could by other posters, it is a huge and stupid waste of an opportunity for AC to act in such a childish and unprofessional way on this board. The sad thing is that the two biggest culprits are the two Bens while other AC employees here are far more engaging, friendly, patient and non combative than their top bosses.
Heck, I have been with AC longer than most executives there.
It confirms to me that AC is broken and rotten from the head and that the executives in charge of filling their own and the pockets of their shareholders above all are those whose heads eventually must roll. They are financial heroes now but we all know that executives will bail at the slightest uncomfortable opportunity or when their bonuses just don't seem to match their expectations anymore. I have no moral duty to respect people like that, especially when I am spending a great deal of money and time on AC while being insulted by their online presenters. I place 90 percent of the blame on Ben S whom I respect 0.0000001 percent as much as he gives importance to this forum. The whole VP suite at AC seems to be bloaded and inefficient, incapable and unworthy. That and the fact there are way too many of them.
AC may believe your false impressions at their own peril.
AC is ignoring some very high powered social media advice here and insulting the absolute creme de la creme of their fan club. All of us, AC "advocates" and AC "haters" are here because we have an emotional attachment to the AC brand. This is something money just can't buy and as pointed out far more eloquently than I could by other posters, it is a huge and stupid waste of an opportunity for AC to act in such a childish and unprofessional way on this board. The sad thing is that the two biggest culprits are the two Bens while other AC employees here are far more engaging, friendly, patient and non combative than their top bosses.
Heck, I have been with AC longer than most executives there.
It confirms to me that AC is broken and rotten from the head and that the executives in charge of filling their own and the pockets of their shareholders above all are those whose heads eventually must roll. They are financial heroes now but we all know that executives will bail at the slightest uncomfortable opportunity or when their bonuses just don't seem to match their expectations anymore. I have no moral duty to respect people like that, especially when I am spending a great deal of money and time on AC while being insulted by their online presenters. I place 90 percent of the blame on Ben S whom I respect 0.0000001 percent as much as he gives importance to this forum. The whole VP suite at AC seems to be bloaded and inefficient, incapable and unworthy. That and the fact there are way too many of them.
Most business people in the know, believe AC upper management are some of the best in the airline world. I don't understand were you get your info from. Sound like you have issues of employment.
Last edited by tcook052; Jul 4, 2015 at 1:04 pm Reason: merge separate posts
Jul 4, 2015, 11:13 am
#1697
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Jul 4, 2015, 11:15 am
#1698
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,069
We definitely have differences of opinion in how messages are sent and received. Why would anyone listen to this divided group?
We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
Jul 4, 2015, 11:21 am
#1700
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,536
We definitely have differences of opinion in how messages are sent and received. Why would anyone listen to this divided group? We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.http://www.flyertalk.com/forum/air-c...er-tasted.html
73 posts and people are divided on the brand of water to be served on a flight. Everyone here has their own agenda and mostly refuse to conceded anyone else's. Why on earth would a company use this pool of thought to make improvements to their company?
Jul 4, 2015, 11:59 am
#1701
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
http://www.flyertalk.com/forum/air-c...-benefits.html
Are you surprised that people complain when "privileges" they used to enjoy are systematically taken away?
Jul 4, 2015, 12:12 pm
#1702
Join Date: Jul 2015
Posts: 13
We definitely have differences of opinion in how messages are sent and received. Why would anyone listen to this divided group? We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
Jul 4, 2015, 12:55 pm
#1703
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
We definitely have differences of opinion in how messages are sent and received. Why would anyone listen to this divided group? We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
We are too caught up in berating/praising those that can effect change. We need to get our eye back on the ball and collectively work towards common goals that help us in our travels.
Jul 4, 2015, 12:58 pm
#1704
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Like the poll, I think you missed the mark.
I fully expected that the vast majority of forum participants would prefer (and appreciate) direct "unfettered" information. I know I do. The real problem seems to be the "two way street" issue.
It seems that many of the discussions take a form similar to:
Airline: We are cancelling the upgrade program.
FlyerTalk: That sucks!
Airline: Well fine, if you don't like what I'm saying I won't say anymore.
Had I seen such an exchange I would have been very grateful for the information. But I would be very unhappy about the contents of that "information." And would likely express my thoughts about it, in a direct and "unfettered" fashion.
As I noted previously the problem doesn't seem so much to be the direct unedited information from the airline, but rather the direct unedited responses to that information.
----------------
As far as effecting or even forcing an airline to make changes, clearly it is possible for a single person to "force" an airline to make changes as Gabor Lukacs has using the courts.
But it is also possible for a single person to "effect" major changes by an airline simply by strongly motivating them to, as I have done on occasion. A single post made almost 15 years ago eventually caused 3 major North American airlines, including Air Canada, to make wholesale changes to their fare rules. A few years later another post I made caused Aeroplan to make a significant change in their IT. (I don't recall if Air Canada and Aeroplan had bifurcated at that point.)
So for the fun of it, let's see if that can happen again. Look for a post about a Most Helpful Device, coming soon to a FlyerTalk forum near you.
I fully expected that the vast majority of forum participants would prefer (and appreciate) direct "unfettered" information. I know I do. The real problem seems to be the "two way street" issue.
It seems that many of the discussions take a form similar to:
Airline: We are cancelling the upgrade program.
FlyerTalk: That sucks!
Airline: Well fine, if you don't like what I'm saying I won't say anymore.
Had I seen such an exchange I would have been very grateful for the information. But I would be very unhappy about the contents of that "information." And would likely express my thoughts about it, in a direct and "unfettered" fashion.
As I noted previously the problem doesn't seem so much to be the direct unedited information from the airline, but rather the direct unedited responses to that information.
----------------
As far as effecting or even forcing an airline to make changes, clearly it is possible for a single person to "force" an airline to make changes as Gabor Lukacs has using the courts.
But it is also possible for a single person to "effect" major changes by an airline simply by strongly motivating them to, as I have done on occasion. A single post made almost 15 years ago eventually caused 3 major North American airlines, including Air Canada, to make wholesale changes to their fare rules. A few years later another post I made caused Aeroplan to make a significant change in their IT. (I don't recall if Air Canada and Aeroplan had bifurcated at that point.)
So for the fun of it, let's see if that can happen again. Look for a post about a Most Helpful Device, coming soon to a FlyerTalk forum near you.
Jul 4, 2015, 1:30 pm
#1705
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
The "That sucks!" comment seems have been more along the line of:
- Flyertalk: You (person & AC) suck, you don't know how to run a business, you're just a complete and utter failure and flat out liar.
When there's that sort of twattle being spewn towards someone, I don't blame them for taking the stance of "Well fine, if you don't like what I'm saying I won't say anymore.
I sure as hell would leave here, well, I kind of already have, this place feels more and more like a bad dream version of "Ground Hog Day" *sigh*
As far as effecting or even forcing an airline to make changes, clearly it is possible for a single person to "force" an airline to make changes as Gabor Lukacs has using the courts.
But it is also possible for a single person to "effect" major changes by an airline simply by strongly motivating them to, as I have done on occasion. A single post made almost 15 years ago eventually caused 3 major North American airlines, including Air Canada, to make wholesale changes to their fare rules. A few years later another post I made caused Aeroplan to make a significant change in their IT. (I don't recall if Air Canada and Aeroplan had bifurcated at that point.)
----------------
I'm still completely flummoxed as to why individuals that claim to be so dissatisfied with the way AC conducts its business yet they still show their support for that very same business model by flying on AC.
So for the fun of it, let's see if that can happen again. Look for a post about a Most Helpful Device, coming soon to a FlyerTalk forum near you.
Personally, I don't think AC is doing enough to fire some of their worst customers.
Jul 4, 2015, 1:56 pm
#1706
Join Date: Feb 2013
Location: Never home.
Posts: 2,971
I will say that Naya water is at Dollarama. I rest my case
Jul 4, 2015, 2:11 pm
#1707
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
Jul 4, 2015, 2:15 pm
#1708
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,928
This board was good when the AC goodies were free. After that it went downhill in a hand basket.
AC did not slash "benefits". They were/are privileges that were used to keep market share. The more successful they became the less they need to give things away.
The pods are great personal space seats.
I have flown over 160K miles this year so far and the J cabin has always been as advertised to me.
The negative comments are based on the fact people lost what was free or easily obtained. Nothing more nothing less.
I too was used to the freebies but life changes and it now costs me a lot more to fly in the comfort I want. That has happened to almost every airline out there.
AC did not slash "benefits". They were/are privileges that were used to keep market share. The more successful they became the less they need to give things away.
The pods are great personal space seats.
I have flown over 160K miles this year so far and the J cabin has always been as advertised to me.
The negative comments are based on the fact people lost what was free or easily obtained. Nothing more nothing less.
I too was used to the freebies but life changes and it now costs me a lot more to fly in the comfort I want. That has happened to almost every airline out there.
Jul 4, 2015, 6:03 pm
#1709
Join Date: Jun 2015
Location: Peru (business) YUL (home)
Programs: AC E50K *G
Posts: 59
Jul 4, 2015, 6:14 pm
#1710
Join Date: Jul 2015
Posts: 13
1) Too much time on hands
2) Sausage size inadequacy
I don't recall ever participating on any online forum where some people who sincerely dislike a company continues to post on the online forum that is talking about that company. It perplexes me.
