How long before the Concierge Service is gutted?
#61
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
BTW,upping the 1200.00 to 1400.00 to get to Louisville and includes 2 more segments on UA. Does flying UA make me a bottom feeder or worthy? ;-)
Last edited by acysb87; Oct 1, 2013 at 8:53 pm
#62
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Location: Toronto
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Have to agree with this. When I first went into sales, my manager used to say "I can hire a high school drop out if all I want is someone to get the business by cutting the price". It doesn't take any brains to take the easy way, anymore than it doesn't take a Mensa candidate to pay top dollar for an airline ticket to ride up front. I admire much more someone who can achieve the same result at a fraction of the cost by being resourceful. But that's just me.
#63
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Join Date: Feb 2000
Posts: 12,068
I believe many/most of the posters here are resourceful.I know I am.(personal opinion). It seems the airlines and FF programs have caught up to our resourceful initiatives that are well documented here and other IBBs.Many are slamming the aggresive position airlines are taking to becoming profitable.(or fill the blank with many other reasons)
The speed of cuts are increasing in frequency and depth of takeaway.
While I may have seen this coming,the pace and rapid demise of program(s) is alarming
I believe we can all agree that the 'hey days' are gone.
The speed of cuts are increasing in frequency and depth of takeaway.
While I may have seen this coming,the pace and rapid demise of program(s) is alarming
I believe we can all agree that the 'hey days' are gone.
#64
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Agreed, although I'm not sure what connections there are out of YEG after 11:00 PM and likely few urgent meetings too. Anyway, as I pointed out, allowing me to board would not have delayed the departure.
Note: at no point was my post intended as a complaint about being mistreated by AC - I know the rules and in the end I was put on my "legal" connection. I was simply dealing with the topic at hand which is that in the "old days" there is no way that a SE standing at the gate five minutes before scheduled departure would have been denied boarding and a Concierge would have been willing and able to ensure that.
Note: at no point was my post intended as a complaint about being mistreated by AC - I know the rules and in the end I was put on my "legal" connection. I was simply dealing with the topic at hand which is that in the "old days" there is no way that a SE standing at the gate five minutes before scheduled departure would have been denied boarding and a Concierge would have been willing and able to ensure that.
Truth is the airline would only delay the flight if it makes financial sense (i.e. a big group are misconnecting and it would cost the airline more to re-route or accommodate than to hold the plane) or coincidentally happens that the baggage handlers are busy or something else to that effect.
(I understand you are not complaining.)
#65
Join Date: May 2007
Location: YYZ, but my heart is in Asia
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If you paid $500 on a mistake fare, you're not smarter, you're just lucky to find a mistake fare. It's a one-off thing. Can't do it all the time.
Or if you do FD, you may be smarter, but you'd have to be very flexible on what cabin you ride on and on what route you fly. This is again not something that can be done day in and day out.
#66
Join Date: May 2007
Location: YYZ, but my heart is in Asia
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She was taking YYZ-YVR-ICN. Her YYZ-YVR flight was severely delayed because it had to turn back to the gate to fix something. The connection time became 5 minutes between the scheduled arrival at YVR and the scheduled departure of the AC63 (YVR-ICN flight). She was traveling alone while I was at home. I called the concierge and asked her what she can do. The concierge actually had a cart ready at the gate waiting for her and took her to the departing AC63. As soon as she boarded, the door was closed. The plane was late for 5 minutes leaving the gate. Her bags didn't make it but at least she did.
The concierge driving the cart told her she did this because she is SE.
#67
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Had forgotten Kelvin was on Airport so looked up some episodes with him.
Here's one.
http://www.youtube.com/watch?v=qyA9MiHrVuw
The funny thing is that everyone thinks upgrades were better in the 'old days' but in the two I watched Kelvin managed only one upgrade and that was to only one of a group of travelers. The rest remained in the back.
Here's one.
http://www.youtube.com/watch?v=qyA9MiHrVuw
The funny thing is that everyone thinks upgrades were better in the 'old days' but in the two I watched Kelvin managed only one upgrade and that was to only one of a group of travelers. The rest remained in the back.
http://www.youtube.com/watch?v=acld1q0wLGg
#68
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
If the conditions allow them, they may hold the plane when it makes sense but if it starts costing money, someone's head will roll. The crew gets paid by the hour and not to mention the extra airport fees involved if the plane misses the scheduled departure etc.
#69
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
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Of course that's what they say. The concierge wouldn't say "It looks like there is a small mechanical issue they are working on so the flight is actually probably delayed a bit anyway". My point is it's unlikely being an SE is the sole reason they apparently held the plane.
If the conditions allow them, they may hold the plane when it makes sense but if it starts costing money, someone's head will roll. The crew gets paid by the hour and not to mention the extra airport fees involved if the plane misses the scheduled departure etc.
If the conditions allow them, they may hold the plane when it makes sense but if it starts costing money, someone's head will roll. The crew gets paid by the hour and not to mention the extra airport fees involved if the plane misses the scheduled departure etc.
Just my speculation.
#70
Join Date: Jan 2010
Location: YYZ
Programs: BA GGL, UA 1K, AC 35K, Accor Diamond, Hilton Diamond
Posts: 441
Have we learned nothing from our elders?
Have to agree with this. When I first went into sales, my manager used to say "I can hire a high school drop out if all I want is someone to get the business by cutting the price". It doesn't take any brains to take the easy way, anymore than it doesn't take a Mensa candidate to pay top dollar for an airline ticket to ride up front. I admire much more someone who can achieve the same result at a fraction of the cost by being resourceful. But that's just me.
#71
Join Date: May 2007
Location: YYZ, but my heart is in Asia
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Posts: 4,396
I agree with this. Since when was it "in vogue" to waste? Whether this waste be money, energy, or time? Similar to MG, I was brought up in a home where we saved the wrapping paper and bows, where we didn't get dessert unless our plates were cleaned, and where shutting off unused lights was common practice. Where have we gone wrong where someone thinks it's cool to spend $5000 when someone else only spends $500 on the same product and then proceeds to boast about it. Have we learned nothing from our elders?
#73
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how is it different??? Do tell?
same concierge
same seat
same food
gets in and out at same time
the only difference is that the one that spent $500 is sitting there with $4500 in their pocket.
Now, to most people $4500 is quite a bit of money - mortgage payments, karate lessons for kids, groceries, whatever.
Even for people with a lot of money, if they've had to work for that money, spending $5k on a crappy AC seat that can be had for a fraction of the cost, would be a waste.
Last edited by tcook052; Oct 2, 2013 at 2:17 pm Reason: personal comments
#74
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Join Date: Jun 2003
Location: YYC
Posts: 23,805
Much more inflexible. Even compared with Z. Which BTW is why I object when I see people valuing awards based on J/C/D/Z prices.
Mind you, I would normally never buy a full J seat if I can get a confirmed upgrade on a latitude pass. I don't think I have ever paid more than $4200 for a ticket, except once for a RTW ticket, and once for an LHR-YYC (stop)-SYD-YYC (stop)-LHR in J, which effectively worked as both an LHR-YYC round trip plus a YYC-SYD round trip.
#75
Join Date: May 2007
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