Do Aeroplan Phone Agents Still Make $11 per hour?
Sep 16, 2012, 10:39 am
#1
Original Poster
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Do Aeroplan Phone Agents Still Make $11 per hour?
I remember seeing a job ad for AP phone agents a few years back - and it was a whopping $11 per hour salary.
One can only imagine the quality of the applicants willing to work for (and able to live off of) $11 per hour...
Just curious...
One can only imagine the quality of the applicants willing to work for (and able to live off of) $11 per hour...
Just curious...
Sep 16, 2012, 11:05 am
#2
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
Wow, that's pretty low.
Regardless of how peeved I feel at any company, I always try not to take it out on the poor person at the other end of the line.
Regardless of how peeved I feel at any company, I always try not to take it out on the poor person at the other end of the line.
Sep 16, 2012, 11:44 am
#3
Original Poster
Join Date: Sep 2012
Location: YVR
Posts: 1,847
This was in Vancouver, by the way. Not sure if agents in other parts of Canada make more. Probably...Vancouver wages blow...
Sep 16, 2012, 12:14 pm
#4
Join Date: Dec 2002
Posts: 8,003
$11 is probably starting wage B scale.
Senior agents A scale are over $20/hr.
This allows senior agents to sell shifts to junior agents for more than $11/hr.
Junior agent makes a little extra cash, senior agent pockets a couple dollars.
Senior agents A scale are over $20/hr.
This allows senior agents to sell shifts to junior agents for more than $11/hr.
Junior agent makes a little extra cash, senior agent pockets a couple dollars.
Sep 16, 2012, 1:54 pm
#6
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
$11/h x 7.5h/d x 5d/w x 52w/y = $21,450 per annum
Sep 16, 2012, 1:57 pm
#7
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Sep 16, 2012, 3:04 pm
#9
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Sep 16, 2012, 3:35 pm
#10
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
11$ an hour is about right. If AP pays them more than 11$, they would have to charge more than $30 booking fee.
Sep 16, 2012, 5:31 pm
#11
Join Date: Mar 2008
Posts: 812
The senior agent still pays the income tax on the $20/hr
Sep 16, 2012, 6:31 pm
#12
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
I suspect the managers notice if someone never comes to work. Could you just arbitrage out your job without someone noticing?
Sep 16, 2012, 6:45 pm
#13
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Obviously I am not a fan of the booking fee, but I do note that the minimum wage is 10.25/hour in BC--I think they are worth more than 75 cents an hour over minimum wage. I mean a kid at Canada's Wonderland earns that much working the whack a mole concession!
Sep 16, 2012, 8:16 pm
#14
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
How much do you think people get paid for telephone sales/support work these days? As noted, AE has a two tier wage scale to keep costs down. Most of its staff came from AC and CP and were pretty high up in the pay scales. It's worse in the US. The question is would you prefer to have young Canadians get these jobs to start off a career, or have these jobs done off-shore for even less? At least there are benefits and a pension plan, even if it's not as rich as those senior agents get.
Sep 16, 2012, 11:04 pm
#15
Original Poster
Join Date: Sep 2012
Location: YVR
Posts: 1,847
I didn't realize that Aeroplan had two tiers of phone support. How do you get the ones with more experience when you call? Is it luck of the draw?