Do Aeroplan Phone Agents Still Make $11 per hour?
 

I remember seeing a job ad for AP phone agents a few years back - and it was a whopping $11 per hour salary.

One can only imagine the quality of the applicants willing to work for (and able to live off of) $11 per hour...

Just curious...

Wow, that's pretty low.

Regardless of how peeved I feel at any company, I always try not to take it out on the poor person at the other end of the line.

This was in Vancouver, by the way. Not sure if agents in other parts of Canada make more. Probably...Vancouver wages blow...

$11 is probably starting wage B scale.
Senior agents A scale are over $20/hr.

This allows senior agents to sell shifts to junior agents for more than $11/hr.
Junior agent makes a little extra cash, senior agent pockets a couple dollars.

Wow. For a city noted for high cost of living, not much of a wage there.

$11/h x 7.5h/d x 5d/w x 52w/y = $21,450 per annum

So, in theory, a senior agent could be doing a F/T job somewhere else and just arbitraging all his AP shifts to juniors. And the managers allow this?

Not all of us live in million dollar houses - just some of us. :D

It's called rich asians who fly CX F on cash and jack up cost of living.

Either you've been brainwashed or you're living in the 1980's...

11$ an hour is about right. If AP pays them more than 11$, they would have to charge more than $30 booking fee.:eek:

The senior agent still pays the income tax on the $20/hr

I suspect the managers notice if someone never comes to work. Could you just arbitrage out your job without someone noticing?

Obviously I am not a fan of the booking fee, but I do note that the minimum wage is 10.25/hour in BC--I think they are worth more than 75 cents an hour over minimum wage. I mean a kid at Canada's Wonderland earns that much working the whack a mole concession!

How much do you think people get paid for telephone sales/support work these days? As noted, AE has a two tier wage scale to keep costs down. Most of its staff came from AC and CP and were pretty high up in the pay scales. It's worse in the US. The question is would you prefer to have young Canadians get these jobs to start off a career, or have these jobs done off-shore for even less? At least there are benefits and a pension plan, even if it's not as rich as those senior agents get.

Minimum wage just recently went up in BC (used to be the lowest in Canada at $8 per hour! Ironic, eh?), so it's possible their wages did, too.

I didn't realize that Aeroplan had two tiers of phone support. How do you get the ones with more experience when you call? Is it luck of the draw?