Aeroplan disloyalty program
Aug 6, 2012 | 9:42 pm
#16
Join Date: Dec 2011
Location: West
Posts: 3,357
They don't but are they obligated to make it so? I know the luggage needs to be offload if a passenger does not show up but can a passenger travel without the checked in luggage on board with him?
Aug 6, 2012 | 10:39 pm
#17
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,530
Yes, happens all the time. I was flying on UA a few weeks ago, and after hours and hours of delays and cancellations (and 45 minutes to print a BOARDING PASS), I demanded they move me to AA. I got to my destination on AA, and my bag came on my UA flight a few hours later, and was turned over to AA and then delivered to me. They warned me that my bag would travel separately when my ticket was changed.
Aug 6, 2012 | 11:21 pm
#18
Original Poster
Join Date: Jul 2012
Posts: 6
No sure I believe that. Might be true if in economy, and even then, if without a seat assignment.
Current rule being that passengers without a seat assignment get bumped first. (Read: people on tango who did not pay for a seat assignment.)
My take is, they offloaded her because they did not expect her luggage to make it.
Current rule being that passengers without a seat assignment get bumped first. (Read: people on tango who did not pay for a seat assignment.)
My take is, they offloaded her because they did not expect her luggage to make it.
Aug 7, 2012 | 7:33 am
#20
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
It's not just because she's "no-status" - I got kicked off YYZ-YVR (en route from FLL to YYC, upgraded J) last week 
I was told by the FA before we landed in YYZ, and when I called the concierge she said there was no chance for me to make my flight even though there was an hour left. She said my bag had to be on the luggage belt past customs 30 min before connection or I wouldn't be allowed to board, and that she would meet me there. I got to the belt at 29min, and didn't see her, and had to talk to her so I could get put back on to what she had said was an oversold flight. I finally walked back to the desk, and saw her sitting there.
And here's the kicker. I had to spend 30 minutes trying to convince her to put me on the direct YYZ to YYC flight that left in an hour. And she kept insisting I had to go through YVR or pay the change fee (upgraded J). I told her, "no, I paid extra to get a pod seat on YYZ to YVR, I'm not just going to waste time flying to YVR on a 319 or 320, when you have a direct flight to YYC." After 30 minutes, and consulting with another concierge she finally agreed to do it. It was strange how scared she was of AC. I felt bad for her. The other concierge though didn't seem to give a damn about AC or its stupid policies.
I was told by the FA before we landed in YYZ, and when I called the concierge she said there was no chance for me to make my flight even though there was an hour left. She said my bag had to be on the luggage belt past customs 30 min before connection or I wouldn't be allowed to board, and that she would meet me there. I got to the belt at 29min, and didn't see her, and had to talk to her so I could get put back on to what she had said was an oversold flight. I finally walked back to the desk, and saw her sitting there.And here's the kicker. I had to spend 30 minutes trying to convince her to put me on the direct YYZ to YYC flight that left in an hour. And she kept insisting I had to go through YVR or pay the change fee (upgraded J). I told her, "no, I paid extra to get a pod seat on YYZ to YVR, I'm not just going to waste time flying to YVR on a 319 or 320, when you have a direct flight to YYC." After 30 minutes, and consulting with another concierge she finally agreed to do it. It was strange how scared she was of AC. I felt bad for her. The other concierge though didn't seem to give a damn about AC or its stupid policies.
Aug 7, 2012 | 9:03 am
#21
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Big D
Programs: AA Plat, Avis Chairman's, Elite w/many a hotel chain
Posts: 2,573
What I Don't Understand...
is how the elite Flyers such as yourself would book a flight with such a tight connection??? it's one thing when I hear this story from some Kettle who travels once or twice a year, but I am truly shocked when I hear about something like this from the top 1% of all flyers in the world.
A professor of mine at NYU and a great expression that he like to use, "children are victims, adults are volunteers"! Experiences taught me, that on domestic flights I need at least a two-hour minimum. International, three minimum. The reason why, because S _ _ _t happens...
A professor of mine at NYU and a great expression that he like to use, "children are victims, adults are volunteers"! Experiences taught me, that on domestic flights I need at least a two-hour minimum. International, three minimum. The reason why, because S _ _ _t happens...
Aug 7, 2012 | 9:20 am
#22
Original Poster
Join Date: Jul 2012
Posts: 6
is how the elite Flyers such as yourself would book a flight with such a tight connection??? it's one thing when I hear this story from some Kettle who travels once or twice a year, but I am truly shocked when I hear about something like this from the top 1% of all flyers in the world.
A professor of mine at NYU and a great expression that he like to use, "children are victims, adults are volunteers"! Experiences taught me, that on domestic flights I need at least a two-hour minimum. International, three minimum. The reason why, because S _ _ _t happens...
A professor of mine at NYU and a great expression that he like to use, "children are victims, adults are volunteers"! Experiences taught me, that on domestic flights I need at least a two-hour minimum. International, three minimum. The reason why, because S _ _ _t happens...
Aug 7, 2012 | 9:24 am
#23
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,052
is how the elite Flyers such as yourself would book a flight with such a tight connection??? it's one thing when I hear this story from some Kettle who travels once or twice a year, but I am truly shocked when I hear about something like this from the top 1% of all flyers in the world.
I would argue the opposite. I book short connections, why not? Of course, there is a risk to miss the connection and I am aware of that. But worse that can happen is to end up on a later flight. So why give up without even trying.
Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.
Aug 7, 2012 | 9:24 am
#24
Join Date: Feb 2005
Posts: 7,170
^ Agreed but I also have very good experience with the Concierge at other stations (not YYZ). Those at YYZ are totally useless and hopeless and like to "throw the book" at you when it meant less work for them. I was not SE but was flying Executive class from YYZ to YVR to connect to another AC flight to Asia in Executive First, all paid biz. fare, not Aeroplan redemption or eUpgrade. My YYZ-YVR flight was late making it a tight connection. I was hoping the YVR Concierge could keep an eye on it. YYZ Concierge at MLL bluntly told me that I was not SE and YYZ-YVR was not an international flight, my Concierge service entitlement would not start until the YVR-Asia segment! I was given the Concierge contact information at YVR to call or e-mail them myself! What a joke! I did and was well taken care of by the YVR Concierge on arrival at YVR.
Aug 7, 2012 | 9:26 am
#25
Original Poster
Join Date: Jul 2012
Posts: 6
What you need to understand is that we frequent flyers already spend enough time doing airport layovers. Domestic connections should not be a challenge for AC unless weather related. Their famous excuse these days? "We apologize for the late departure. This was a result of the late arrival of the incoming aircraft." Really!
Aug 7, 2012 | 9:38 am
#26
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,530
I was hoping the YVR Concierge could keep an eye on it. YYZ Concierge at MLL bluntly told me that I was not SE and YYZ-YVR was not an international flight, my Concierge service entitlement would not start until the YVR-Asia segment! I was given the Concierge contact information at YVR to call or e-mail them myself! What a joke! I did and was well taken care of by the YVR Concierge on arrival at YVR.
Aug 7, 2012 | 9:42 am
#27
Join Date: Feb 2005
Posts: 7,170
I would argue the opposite. I book short connections, why not? Of course, there is a risk to miss the connection and I am aware of that. But worse that can happen is to end up on a later flight. So why give up without even trying.
Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.
Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.
YXY-YHZ is a typical example. If you do not want to get up at 4:30AM for a 6:50AM flight, you want Executive class service on such a long trip, there is only one other option with a 50 minutes connecting time at YVR. Otherwise, you will have to fly out the night before to layover in YVR if you really want a "safe" connection.
Last edited by Clipper801; Aug 7, 2012 at 9:48 am
Aug 7, 2012 | 11:12 am
#28
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Wow! I've never had that experience - I have always had excellent service from the concierge at YYZ & YVR.
I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.
Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.
On several occasions they personally move my AVML from one aircraft to another - now that's service!!
I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.
Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.
On several occasions they personally move my AVML from one aircraft to another - now that's service!!
Last edited by jaysona; Aug 7, 2012 at 2:20 pm
Aug 7, 2012 | 12:34 pm
#29
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
Wow! I've had that experience - I have always had excellent service from the concierge at YYZ & YVR.
I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.
Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.
On several occasions they personally move my AVML from one aircraft to another - now that's service!!
I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.
Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.
On several occasions they personally move my AVML from one aircraft to another - now that's service!!
Aug 7, 2012 | 5:50 pm
#30
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,595
Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.
And there was absolutely no doubt through all of this that my baggage was not going to make it.