Originally Posted by
jaysona
Wow! I've had that experience - I have always had excellent service from the concierge at YYZ & YVR.
I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.
Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.
On several occasions they personally move my AVML from one aircraft to another - now that's service!!
Yep - I've had that kind of service at YHZ, YVR, LHR, LGA, etc... but not very often at YYZ. Like I said - there are a couple of great people at YYZ - some others not so much. I think I posted in another thread a couple of weeks ago about YYZ issues. I was going to miss a flight from YYZ to YQM coming in from the US because of an emergency landing. The concierge could not even help get me thru security. Didn't even offer to call the gate to tell them I was trying to get there. But I've had other instances where they really were amazing. Not saying everyone at YYZ is bad - but in my interactions YYZ is at the bottom of the list compared to other cities.